Seeking a challenging position with a company in the accounts collection industry, where my skills and professional attributes can be effectively utilized. Experienced portfolio manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Exceptional interpersonal communication
Client account management
Consistently meet goals
Human resources management
01/2011 to 01/2014
Tax PreparerNATCO & Associates Tax Services – Lawrenceville, GA
Proficient in ARTIVA, HOST, ETRAN, DEI, MEDITECH, and SYNERGY/Associated Accounts System.
Billed and collected payments from associated company, etc.
Processed and handled accounts payable, bad debts, and other miscellaneous monetary funds.
Researched accounts for discrepancy charges or error in payments.
Re-billed contractual corrections within company related systems.
Knowledgeable in revenue codes, financial class, Account Status, IZ Line (transaction to remove auto-posted contractual adjustments from accounts) and payment screen codes.
Verified client's eligibility, benefits, and payments.
Prepared payroll and conducted bookkeeping, receiving, and inventory control.
Possessed strong interpersonal skills which nourish discipline and teamwork.
Ability to meet and exceed performance competencies.
Prepared individual income tax returns, conducted bookkeeping services, and payroll transactions.
Developed customer billing process and performed account verification.
Reconciled billing issues and proactively worked to resolve them.
Checked tax returns for accuracy and made corrections appropriately.
Accountable for improving overall development and training programs.
Maintained timely and accurate documentation for all appropriate transactions.
Proficient in numerical calculations and data entry tasks.
Operational knowledge of accounts software and MS Office suite.
01/2007 to 01/2011
Agency Customer Service Billing Account RepresentativeH.C.A. Patient Account Services – Norcross, GA
Provided excellent customer service, and learning company products.
Processed customer statements, while troubleshooting to solve basic problems with instruments.
Data entry using manufacturing software, and interacting with vendors.
Worked on special projects as assigned by customer service manager.
Handled benefits and eligibility inquiries.
Processed authorization calls and claim status/adjustments.
Corresponded with both members and providers regarding enrollment and payments.
Participated in special projects as needed Adhered to quality improvement initiatives.
Identified adjustments and executed member terminations.
Developed competency in billing and receivable systems and associated applications Maintained timely and accurate documentation for all appropriate transactions.
01/2000 to 01/2006
Asst ManagerPrecious Site One Personal Care Home – Lawrenceville, GA
Provided administrative support to the director and other department staff.
Coordinated and organized team work and meetings; maintained training records.
Scheduled luncheons and outings for both Staff and clients.
Circulated paperwork for appropriate signatures and approvals.
Coordinated and managed the activities, plans and programs of the immediate staff.
Responsible for Vocational Rehabilitation and Developmental Services.
Handled all administrative functions and duties including, meetings.
01/1999 to 01/2005
SupervisorPrecious Care Home Health Agency – Snellville, GA
Prepared reports for management and contracted billing services on monthly basis.
Demonstrated excellent communication and negotiated pay scale.
Supervised sixty seven staff and posted vacant positions; interviewed, hired, and trained new employees, and performed employee performance evaluations.
Processed and prepared monthly billing of services for customers.
01/1997 to 01/2004
Nurse's AideEasy Living – Atlanta, Georgia
Trained and experienced in taking vital signs and comprehensive patient care.
Also, handled extensive billing and collection of payment from private accounts.
Assisted with light housekeeping, prepared meals, ran errands, and verified benefits and payment eligibility for patients.
Ability to meet and exceed performance competencies effectively and resolve patient's grievances, and weekly work schedule plan for thirty employees.
Implemented various additional duties to meet the needs of the organization.
Exceeded targeted sale goals and quality assurance requirements.
Assisted store manager with management responsibilities, merchandising, advertising, inventory control, bookkeeping, payroll preparation, receiving, and human resources.
01/1990 to 01/1995
Assistant Case ManagerGrowth Horizon – Philadelphia, PA
Directed, coordinated, and managed activities, plans and programs for the staff.
Accountable for improving unit image through the overall development.
Responsible for hiring, training, and development of employees.
Ensured staffs maintain quality service.
Conducted payroll transactions and managed of petty cash-handling.
01/1988 to 01/1990
Nurse's AIDE/Shift SupervisorSt. Joseph's Hospital – Providence, Rhode Island
Supervised seven staff, trained new employees, and prepared sterile instrument for surgery, and ensured patient comfort.
Certificate, Medical Terminology Monrovia Community College Monrovia, Liberia 1983 Certificate, Accounting & Bookkeeping : University of Rhode Island - Providence, R.I
This was a basic medical terminology course to provide
the framework needed to focus on the many components of a medical term and how
to break down a medical term by simply knowing the meaning of the prefix or
suffix. By learning the individual parts of a medical word, where you need to
memorize hundreds of complex medical terms and their definitions. Learn
the basic rules and elements of a medical term. Learn the medical terms
related to body structure. Learn 100's of medical suffixes and prefixes to
recognize and correctly form medical terms.
High School Diploma: Assembly of God High School - Monrovia You learned the basic principles, concepts, ethics, limitations
and techniques central to bookkeeping and accounting the role of bookkeeping
and accounting within for-profit organizations, not-for-profit organizations
and the public sector. The relationship between bookkeeping and accounting,
including similarities and differences in careers. In bookkeeping and
accounting, and the requirements for professional qualifications in the two
subjects. perform basic operations with numbers, as required for bookkeeping
· perform basic operations with Excel spreadsheets, as required
for bookkeeping and accounting complete all the steps required in a double-entry bookkeeping
and accounting system from recording financial transactions in books of prime
entry to preparing the profit and loss account/income statement and balance
· develop the general practical and professional skills of
bookkeeping and accounting
· Develop awareness of relevant ethical issues for bookkeepers and
Supervised team to monitor activity and goal achievement.
Business Development: Spearheaded acquisition of companies.Established and managed relationships between company and customers.
Ensured superior customer service.
Worked directly with Human Resources to streamline hiring and onboarding process.
Accounting, accounts payable, administrative, administrative support, advertising, basic, benefits, billing, Bookkeeping, cash-handling, strong interpersonal skills, excellent communication, client, clients, excellent customer service, customer service, Data entry, documentation, financial, funds, hiring, human resources, image, inventory control, director, Medical Terminology, MEDITECH, meetings, merchandising, MS Office suite, payroll, policies, quality, quality assurance, quality improvement, receiving, tax, teamwork, team work, training programs, troubleshooting