Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Experienced driven to improve business operations and maximize team performance. Offering 8-year background in customer service. Focused on continuous team development and bottom-line profitability. Energetic enthusiastic about working with customers to reduce liabilities, increase deductions and satisfy diverse financial needs. Ambitious individual with hands-on training in fast-paced tax services office. Highly proficient in preparing federal, state and local tax returns and conducting tax planning and research. Well-versed in tax regulations and accounting pronouncements. Excited to launch career. Talented tax preparation professional with expertise in completing returns accurately and efficiently.

Skills
  • Research/due diligence
  • Benefits documentation
  • GAAP expertise
  • Tax liability management
Experience
Tax Preparer, 12/2020 to Current
IntuitKilleen, TX,
  • Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
  • Produced US and state income, gift tax and estate tax returns for individuals.
  • Applied federal and state government regulations to prepare accurate and compliant tax returns for clients.
  • Responded to state and federal tax notices by preparing written responses or tax return amendments.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Stored copies of completed returns and related documents according to company procedures and business regulations.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Collected detailed information and required paperwork from clients to complete tax returns.
  • Managed deliverables such as tax returns, extensions and tax planning calculations.
Server, 02/2020 to Current
Erickson LivingBaltimore, MD,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Processed customers' payments and provided receipts.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Cashier, 06/2016 to 02/2017
Marriott InternationalCary, NC,
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Increased sales 15% by suggesting specific purchases to customers.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
Lead Sales Key Holder, 04/2013 to 04/2013
Jockey International, Inc.Pismo Beach, CA,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Organized in-store promotional events.
  • Managed store security needs as required.
  • Recommended improvements to store procedures.
  • Responded to safety and loss prevention incidents.
  • Signed for incoming shipments in manager's absence.
  • Completed special client deliveries in person.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Evaluated transactions for suspected fraud.
  • Maintained store in clean and neat manner.
  • Calculated bill totals and tax amounts.
  • Answered questions and resolved concerns.
  • Operated cash register.
  • Described merchandise and services to customers.
Education and Training
Bachelor of Arts: Medical Assisting, Expected in
Devry - Illinois,
GPA:
GED: , Expected in 05/2006
ROE 40 - Illinois,
GPA:

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Resume Overview

School Attended

  • Devry
  • ROE 40

Job Titles Held:

  • Tax Preparer
  • Server
  • Cashier
  • Lead Sales Key Holder

Degrees

  • Bachelor of Arts
  • GED

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