Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Focused and resourceful customer service sales professional with proven skills in driving growth across multiple product lines. Experienced in building relationships with providers and leading educational and advocacy programs. Adept at leading product launches, growing revenue and improving market penetration of product and product. Intelligent, high-producing sales leader with a positive and adaptable mentality. Strong organizational, prioritization and interpersonal abilities. Continuously boost customer loyalty to sustain strong sales and enable effective cross-selling. Excellent demonstration, negotiation and problem-solving abilities developed over 5+year career. Solution-oriented in pursuing and capitalizing on new business opportunities. Accomplished customer service with exceptional sales record and knowledge of the job needs. Manage territories with organized and proactive approach to capturing new customers and capitalizing on emerging opportunities. Energetic and upbeat with enterprising nature.

Skills
  • Retail Marketing
  • Brand-building strategies
  • Internet and E-mail Marketing 
  • Team building
  • Communication
  • Active listening
  • Conflict resolution
  • Data managemen
  • Audio editing
  • Organizational skills
  • Data management
  • Critical thinking
  • Providing customer support
  • Call center operations
  • Communicating with clients
  • Technical troubleshooting
  • Customer communications
  • Professional telephone voice
Experience
Convergence Call Center, 01/2020 to 05/2021
Customer Service RepresenativeCity, STATE,
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Trained new employees on processes to promote productivity team-wide.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve manufacturer service objectives.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
Target Customer Service Representative, 06/2018 to 12/2020
Customer Service RepCity, STATE,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Answered customer questions and addressed concerns, resulting in 80% reduction in complaint calls.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education and Training
: , Expected in
Saint Louis Community College - St Louis, MO
GPA:

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Resume Overview

School Attended

  • Saint Louis Community College

Job Titles Held:

  • Convergence Call Center
  • Target Customer Service Representative

Degrees

  • Some College (No Degree)

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