Excellent and well-honed customer
service skills. Ability to
deal with humans at all levels of
their emotional spectrum while keeping firm boundaries. My Humanities education encourages me to help and care for everyone I meet.
Bachelor of Science: AnthropologyMissouri State University － Springfield, MO, United States
With emphasis in Cultural Anthropology, I have always been fascinated by people and how we can differ in so many ways.
Member of Anthropology Club (3 years).
Minor in Sociology.
Delivers exceptional customer service
Reliable and punctual
Reliable team worker
Comfortable standing for long time periods
08/2014 to 08/2017
Taproom ManagerWhite River Brewing Company － Springfield, MO
Front-End management – money
handling for entire retail operation, ordering and vendor relations,
day-to-day operation of successful retail operation, customer
Venue management – Managed all
event planning for venue. Performed all staging and event
preparation in coordination with client, caterers and other vendors,
and entertainment. Key person for event execution.
03/2012 to 11/2014
ServerFarmers Gastropub － Springfield, MO
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
08/2009 to 03/2012
Bakery EmployeeWal Mart － Springfield, MO
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Followed all established restaurant practices and procedures.
Took initiative to find extra tasks when scheduled duties were completed. In doing so, was able to improve time-management skills.
06/2007 to 07/2009
Veterinary TechnicianAnimal Care Hospital － Springfield, MO
Assisting veterinarian in routine exams and surgeries.
Caring for boarding pets and recovering animals.
Consulting clients about pet health and consoling them through difficult times.
Youth of the Ozarks (YOTO) Community Thrift Store
Volunteer, February 2016-present
Hanging and stocking clothing.
Organizing and cleaning work spaces.
Assisting customers and walking them through the clothing-voucher program.