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Table Games Floor Supervisor Resume Example

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TABLE GAMES FLOOR SUPERVISOR
Summary

Exceptionally gifted Gaming Supervisor with over ten years experience in the gaming industry. Including four years experience in supervising gaming operations and personnel in an assigned area. Remarkable knowledge public relations/customer service practices. Driven and motivated leader with excellent communication and organizational skills. Possess high integrity and business ethics in all that is performed. Implement plans necessary to accomplish the goal and mission of the company.


Highly Motivated Entry level Spa Associate/ Massage Therapist looking for an opportunity to apply my education to a job in which I'm passionate about.

Skills
  • Fast Learner
  • Customer service-oriented
  • Attentive to detail
  • Team Player
  • Guest services background
  • Cash handling processes and procedures
  • Supervisory skills
  • Upbeat, outgoing and positive
Experience
Table Games Floor Supervisor 09/2010 to Current
 Sugar House Casino Philadelphia, PA
  • Monitor casino floor, observing customers and employees to ensure compliance with gaming regulations, gaming commission regulations, and casino management practices, policies and procedures.
  • Track player activity and developed relationships with players while monitoring customers and employees to ensure no cheating or illegal gaming devices are being used.
  • Enforce proper procedures of games, and monitor the games for fills and credits, open and close games.
  • Communicated information to the casino manager for proper accounting of games, big guy buy ins; keep track of wins and losses.
  • Handled evaluations of dealers quarterly and yearly through an extensive review process.
  • Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests.
Dual Rate Casino Service Supervisor 04/2008 to 08/2010
 MGM Grand at Foxwoods Ledyard, CT
  • Transfer position from Foxwoods building to the MGM building as part of the grand opening team.
  • Dual role of supervision and dealing games such as Black Jack, Roulette, & Craps.
  • Monitor casino floor, observing customers and employees to ensure compliance with gaming regulations, gaming commission regulations, and casino management practices, policies and procedures.
  • Track player activity and developed relationships with players while monitoring customers and employees to ensure no cheating or illegal gaming devices are being used.
  • Enforce proper procedures of games, and monitor the games for fills and credits.
  • Communicated information to the casino manager for proper accounting of games, and kept track of wins and losses.
Table Games Dealer 10/2001 to 04/2008
 Foxwoods Resort Casino Ledyard, CT
  • Established regular customers through positive interaction with players by rooting them on, always wishing them luck, thanking them for their tokes, & always inviting them to return.
  • Circulated the casino dealing Black Jack, Roulette, Craps
  • Adhered to standards and procedures that pertained to each game dealt.
Food & Beverage Cashier 05/1999 to 10/2001
 Foxwoods Resort Casino Ledyard, CT
  • Ability to engage with customers in a professional, friendly and efficient manner.
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
  • Process bills accurately including professional cash and credit card handling.
Education and Training
Certificate of Higher Education: Massage Therapy 2004 Galen Institute New London, CT, USA

Completed 600 hours of instruction in Medical Massage Therapy
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Resume Overview

Companies Worked For:

  • Sugar House Casino
  • MGM Grand at Foxwoods
  • Foxwoods Resort Casino

School Attended

  • Galen Institute

Job Titles Held:

  • Table Games Floor Supervisor
  • Dual Rate Casino Service Supervisor
  • Table Games Dealer
  • Food & Beverage Cashier

Degrees

  • Certificate of Higher Education : Massage Therapy 2004

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