Diligent, detail-oriented, knowledgeable of all office functions, with a solid background in the healthcare field. Excels at multi-tasking in a fast-paced environment, completing projects and tasks within their time frame. Superior telephone, customer service, and computer skills with proficiency in MS Word, Excel, PowerPoint, QuadraMed, Affinity, Cyberdocs, Outlook, and Surg Sched. Excellent analyzing and problem solving skills. Proficient with the 10 key and can type 45 WPM.
Gillette Children's Specialty HealthCareSaint Paul, MNSystems Trainer01/2012 to Current
Collaborating with providers, managers, supervisors, nurses, systems analyst, scheduling coordinators, customer services representatives and all other internal and external customers.
Identifying, developing and implementing processes to maximize systems' efficiency.
Prioritizing and organizing work to optimize time and provide appropriate value for the resources utilized.
Collaborates with Information System (IS) and vendors in systems implementation, maintenance, troubleshooting and problem resolution.
Conduct QuadraMed Enterprise Scheduling (QES) training for residents, physicians, nurses, therapist, appointment coordinators and all other users.
Acts as a resource and provides technical and application support to systems users.
Develop and revises training materials, reference guides and department guidelines.
Analyzes emerging trends, literature, QI data and patient satisfaction.
Maintains or advances skills by attending training, seminars and workshops as deemed necessary.
Demonstrates ability to make breakthrough decisions based upon a mixture of analysis of the situation/data, wisdom, experience and judgment.
Patient Appointment Coordinator01/2008 to 01/2012
Documented patient data in computer system using the SBAR technique.
Facilitating communication between coordinators, secretaries, interpreters, therapists and customer service staff by initiating conferences and providing hard data on patient status.
Scheduled and coordinated patient appointments such as provider, therapy and imaging procedures.
Maintained and scheduled internal and external referrals to improve patient care; triage and resolve problem of delays in patient treatment.
Trained new employees with scheduling using QuadraMed Enterprise Scheduling, Cyberdoc, Affinity, Navicare and Otas.
Nursing Assistant/Health Unit Coordinator11/2007 to 05/2008
Provided Clerical support to the Post Surgical Department through coordination of communication.
Transcription of physician orders and maintenance of unit supplies.
Greeted and focused on helping patients with disabilities and complex medical needs achieve their highest potential.
Worked to prevent infectious disease and maintained hazardous substances.
Attended training /education seminars to update certification and learn new policies and regulations.
Itasca CorporationSaint Paul, MNSupervisor01/2005 to 01/2007
Managed and supervised Itasca and the Ucare Tooth Care Mobile Dental Unit.
Triaging and answering a multi-line phone system.
Obtained resumes and gathered immunization records while keeping them confidential.
Reviewed new employee and interpreter resumes and performed interview/orientation process.
Developed training materials and curriculum for staff and interpreter(s) on corporate and health care policy and maintained on-going personnel development in knowledge of recent procedures.
Provided support and trouble shooting for computer program and database concerns such as Practisoft, ACT and Scanning.
Accumulated necessary information to complete a training manual of daily process and procedures for interpreter requests/scheduling.
Created tip sheets/scenario and quizzes for independent contractor on medical terminology.
Conducted a training session for employees to improve their knowledge with billing procedures and how to enter transactions.
Attended Ucare meetings and kept up with changes and updates. Ucare Tooth Care, Mobile Dental Unit
Coordinated the "UCare Toothcare Mobile Dental" program with UCare and U of M of Dentistry.
Registered/scheduled new patients.
Supported Dentist and Hygienist with all concerns and administrative work.
Created and managed dental templates for different site locations.
Prepared and processed charts.
Provided procedure code and amount for each procedure completed.
Inventory, ordered, received, and packed supplies.
Made hotel reservation and reminded dentist and dental hygienist of road trips.
Ran different reports base on needs.
Education and Training
Human Resource2006Inver Hills Community College, Inver Grove Heights, MN, USInver Hills Community College Inver Grove Heights, MN Nursing 2006 * CNA(Certified Nursing Assistant) Major: Human Resource Present
Diploma2003Humboldt Senior High School, Saint Paul, MN, USHumboldt Senior High School Saint Paul, MN *Diploma 2003
Nursing Assistant Unit Coordinator ACT CNA Registered/scheduled new patients.
Facilitating communication between coordinators, secretaries, interpreters, therapists and customer service staff by initiating conferences and providing hard data on patient status Maintains or advances skills by attending training, seminars and workshops as deemed necessary
Scheduling, Training, Customer Service, Imaging, Receptionist, Retail Sales, Therapy, Maintenance, Application Support, Problem Resolution, Satisfaction, Systems Analyst, Answering, Billing, Database, Dental, Interpreter, Inventory, Medical Terminology, Multi-line, Multi-line Phone, Multi-line Phone System, Office Medical, Phone System, Project Management, Scanning, Nursing Assistant, Clerical, Clerical Support, Infectious Disease, Transcription, 45 Wpm, Detail-oriented, Excel, Healthcare, Ms Word, Outlook, Powerpoint, Problem Solving, Telephone, Typing, Word, Certified Nursing Assistant, Cna
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Companies Worked For:
Gillette Children's Specialty HealthCare
Inver Hills Community College
Humboldt Senior High School
Job Titles Held:
Patient Appointment Coordinator
Nursing Assistant/Health Unit Coordinator
Human Resource 2006 Diploma 2003
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