systems technician resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Business Owner and Skilled Network Technician with experience running start-up and emerging companies, while also offering 10 years of Information Technology and processes experience with a focus on continuing education.

Strong technology, product development, and networking expertise. Proven to consistently meet productivity, business, and customer service objectives by building strategic business relationships and partnerships while using skills and knowledge gained from experience and education. Strong drive with excellent interpersonal, communication and team-building skills.

  • Problem solving
  • Integrity
  • Focus on continuing education
  • Highly Professional and adaptable
  • Team Oriented
  • Disciplined
  • Cisco Routing and Switching
  • Working knowledge of numerous AT&T technologies; ASE, MIS, NetBond, VPN, IPAG, FlexWare, SDWan, ...
  • Working knowledge of Linux (Kali, Ubuntu, Raspberry Pi OS)
  • Information Security
  • C++, Python, HTML/CSS, SQL
  • Business Planning
  • Project Management
  • Process improvement
Systems Technician, 12/2020 - Current
Rivian Albuquerque, NM,
  • Continued education in the Software Development Degree Program through AT&T tru-ED Alliance (Champlain College)
  • Working knowledge of Linux (Kali, Ubuntu, Raspberry Pi OS)
  • Working knowledge of Shell/Terminal
  • Working knowledge of Putty, SSH
  • Cisco Training
  • Working knowledge of numerous AT&T technologies; ASE, MIS, NetBond, VPN, IPAG, FlexWare, SDWan, ...
  • Working Knowledge of WiFi technologies
  • Project coordination with business customers to minimize downtime for maintenance and turn-up of new services
  • Coordinate circuit testing and turn-up with Central Office/ NOC personnel
  • Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions
  • Performed preventive, predictive and corrective maintenance to keep network running at optimal levels
Owner, 11/2017 - Current
Paper Transport, Inc. Winston Salem, NC,
  • Project Management of construction and real estate projects
  • Financial planning
  • Analysis of growth and revenue trends and opportunities using ROI and TVM
  • Established professional relationships with realtors and Certified Public Accountants to communicate business ideas, solutions, and problems
  • Manages business assets including vehicle fleet, office space, and company owned hardware
  • Doubled business revenue yearly since inception in 2017
Customer Services Technician, 01/2013 - 12/2020
At & T Austell, GA,
  • Configured hardware, devices and software to set up work stations for customers
  • Performed basic router configuration such as IP addressing, firewall configuration, and security access permissions
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
  • Outside plant facilities management for installation and maintenance of new or existing network elements
  • Coordinates with outside contractors to solve outside plant issues while determining most cost-effective approach
  • Troubleshooting and installation of various network elements and technologies including pair gain, DSLAM, Switch, ONT, Residential Gateways, wireless routers, IPDSL, Uverse, FTTP, FTTN, DS0 - DS1, POTS, PBX, Airties, and range extenders
  • Expert with UTG, LSBBT, and Command Prompt for testing and troubleshooting network elements and technologies
  • Use of Translore to read outside plant and equipment routes and locations
  • Splicing of copper and fiber optic cabling according to plant records (LFACS and Translore)
  • Central Office knowledge (frame, TRE, DSLAM, Switch, IORs). Extensive knowledge of AT&T outside plant facilities and technologies
  • Restored telecommunication services in Rockport, Woodsboro, and Refugio, Texas following Hurricane Harvey in 2017
  • Communicates with team members and supervisors to efficiently and effectively solve problems
Premise Technician, 09/2011 - 01/2013
At & T Barksdale Air Force Base, LA,

FlexWareSDWanSDWanectTranslore-generated trouble tickets to determine causes of problems and took appropriate action for resolution

  • Maintained company vehicle and company equipment
  • Installed and repaired INID, ONT, and company provided equipment at customer premises
  • Responded to service requests during and after business hours
  • Expertise in Uverse, VoIP, job-planning, cable routing, and wireless signal troubleshooting
Education and Training
Associate of Applied Science: Software Development, Expected in 12/2021
Champlain College - Burlington, VT
Status -
  • 3.983 GPA
  • Coursework in C++, SQL, Python, HTML/CSS, Cyber Security, Data Structures & Algorithms, and Enterprise Database Systems
  • Coursework in Project Management, Information Systems Analysis & Design, Discrete Mathematics, Calculus
  • Numerous completed C++ projects with real-world application
  • Managed a hypothetical home-addition project worth $85,000
  • Built a functioning Trucking Database using SQL Server 2014 Management Studio
  • Dean's List Honoree Spring, 2020
Bachelor of Science: Software Development, Expected in 12/2022
Champlain College - Burlington, VT,
Status -

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Resume Overview

School Attended

  • Champlain College
  • Champlain College

Job Titles Held:

  • Systems Technician
  • Owner
  • Customer Services Technician
  • Premise Technician


  • Associate of Applied Science
  • Bachelor of Science

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