LiveCareer-Resume

systems technician resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Highly motivated professional with 8 years’ experience as an Helpdesk Technician in the Army installing, employing, maintaining, troubleshooting computers, and assisting users with signal support systems seeking an IT position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Desktop Support Technician
  • Active Directory
  • CompTIA Security Plus + Certified
  • CompTIA A+ Certified
  • Microsoft Azure Fundamentals Certified
  • SharePoint
  • Microsoft Office 365
  • Windows 7 &10
  • PC Software and Hardware support
  • Remote Desktop
  • Support Ticket System Management
  • Critical Thinking
  • Technical issues analysis
  • Customer service
  • IT
Work History
11/2022 to Current
Systems Technician 3M Companies Santa Fe, NM,
  • Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
  • Monitored system performance and responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Configured hardware and granted system permissions to new users.
  • Installed and configured network printers and other peripheral devices.
06/2022 to 09/2022
Mid-Level Helpdesk Technician Dakota County Apple Valley, MN,
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Provided Remote direct support via TEAMS, JABBER or Solarwinds app to USSOCOM users.
  • Resolve technical issues surrounding Windows 10, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone .
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Documented, tracked, resolved, and reported on end-user and work orders using Remedy Action Request database system.
  • Created and modified over 100 accounts utilizing One Identify Active Roles Active Directory Management System
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Addressed customer account discrepancies and concerns
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
11/2018 to 05/2021
Senior Information Systems Specialist General Dynamics Kings Bay, GA,
  • Managed computer helpdesk team to resolve 100s of trouble tickets for computer hardware and software, to include printing, word processing, and email
  • Managed objects, security groups, and user accounts in accordance with organization regulations; as USASOC Active Directory administrator
  • Tracked and maintained accountability over 500 network systems
  • Provided systems administrator support to systems hosting complex operational databases, software configuration control, and system interfaces for computer systems
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Collaborated with team members to achieve target results
  • Participated in team-building activities to enhance working relationships
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Increased customer satisfaction by resolving issues
  • Conducted research, gathered information from multiple sources and presented results
  • Imaged and prepared new computers for integration into company networks and systems
  • Recovered critical information from data back ups to restore functionality
10/2013 to 10/2018
Information Systems Technician US Army City, STATE,
  • Setup, maintained, and troubleshot desktops and laptops with Windows 7 and 10 to allow no break in service or work productivity
  • Managed Life Cycle Replacement, backup, and disaster recovery for computers within the organization to ensure no loss of connectivity
  • Acted as Active Directory administrator for over 500 users
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
  • Imaged and prepared new computers for integration into company networks and systems
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software
  • Used ticketing systems to manage and process support actions and requests
  • Maintained office PCs, networks and mobile devices
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web
  • Patiently walked individuals through basic troubleshooting tasks
  • Performed troubleshooting to correct computer hardware and software malfunctions
Education
Expected in
: Network Administration And Cyber Security
MyComputerCareer.com / TechSkills - Indianapolis, IN
GPA:
Expected in
: Computer And Information Sciences
Fayetteville Tech Community College - Fayetteville, NC,
GPA:
Expected in 05/2012
HS Diploma:
Central High School - Phenix City, AL,
GPA:

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Resume Overview

School Attended

  • MyComputerCareer.com / TechSkills
  • Fayetteville Tech Community College
  • Central High School

Job Titles Held:

  • Systems Technician
  • Mid-Level Helpdesk Technician
  • Senior Information Systems Specialist
  • Information Systems Technician

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • HS Diploma

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