Systems Technician Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Technical Support adept at quickly resolving complex issues on multiple platforms. With over 8 years of experience managing IT setup and service requests. Seeking an IT Manager Network or Systems position with an industry-leading company. Consistently recognized for technical troubleshooting skills used to rapidly and cost effectively resolve challenging technical issues. I possess the ability to quickly learn and master new technologies, and equally successful in both team and self-directed settings.
10/2015 to Current
Systems Technician Rivian United States, MN,
  • Procurement – Consult with end users and analyze their requirements to determine hardware, software, or system functional specifications, design a solution, and – in some cases - work with vendors through the quoting / ordering process.
  • Equipment deployment – Deploy telephone, computing, and peripherals by designing system images, testing configuration templates, and installing hardware/ software / systems based on end user requirement specifications and analysis techniques.
  • Ticket handling – Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/ developed solutions.
  • Support the enterprise printer and copier fleet through configuration and by working with vendors to maintain the necessary supplies, maintenance kits, and problem resolution.
  • Move Add Change – Manage directory services as it pertains to user rights and permissions, email distribution groups, and security controls.
11/2014 to 10/2015
IT Technician Continental Dallas, TX,
  • Responsible for the maintaining of, Servers, VPN's Domain Workstations & Printers as well as router and Switch Configuration.
  • Network Terminations, NEC IP phones, Troubleshoot Microsoft office Related issues, Troubleshoot and Maintenance of Apple related Products i.e.
  • MacBook pro's MacBook Air.
  • Windows Laptops Maintenances i.e.
  • Dell.
  • Monitor System Backups, Monitor Antivirus Management software.
  • As well as support Juniper Switches/ Barracuda Spam Firewall.
  • Configure and support SharePoint software.
04/2008 to 02/2014
Desktop Support Specialist Raytheon Technologies Corp Hanover, MD,
  • Responsible for the maintenance of POS and Retail Systems, Servers, VPN's Domain Workstations & Printers as well as router and Switch Configuration.
  • Provide Professional level IT support to company Personnel.
  • Training new employees and explained protocols clearly and efficiently.
  • Researched issues on various computer systems and databases to complaints and answer questions.
  • Referred difficult issues to management while maintaining positive report with customers.
06/2007 to 04/2008
Field Service Technician Johnson Controls, Inc. Anchorage, AK,
  • Installed Internet services at customers residences and business places while maintaining high levels of quality support Educated customers on how to use products correctly.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained composure and patience in difficult situations.
  • Supported customers that had data connectivity issues.
05/2006 to 06/2007
PC Repair Technician Cyber Centre City, STATE,
  • Repaired workstations, troubleshoot hardware and software issues.
  • Build computers on Request, troubleshoot and repaired Printers, Scanners and Fax Machines.
  • Reassembled equipment after completed repairs.
  • Oversaw the daily performance of computer systems.
  • Setup, tested and configured networks, desktops, Laptops and printers.
Expected in 2018
: Information Technology with a concentration in Cyber Security
Southern New Hampshire University - Hooksett, NH
Expected in 2006
Diploma: Antigua General Studies
Princess Margret Secondary School St. John's - ,
Antigua General Studies
Expected in October 2018
CompTIA A+ - License COMP001020786240:
- ,
Expected in 2016
CompTIA Network+ License:
- ,
A+ Certification, Active Directory, Antivirus, Apache, Apple, Basic, Basic Programming, Building Computers, Build computers, Citrix, strong interpersonal skills, Hardware, Client, databases, Database, Dell, desktops, Fax Machines, Firewalls, Firewall, Imaging, Internet services, IP, IT support, JDE, Laptops, Mac OS, Exchange, Microsoft office, Microsoft Office Suite, Windows Operating Systems, Outlook, PowerPoint, SharePoint, Win, Windows, Win7, Win 7, Win 8, Word, Migration, MySQL, NEC, negotiation, enterprise 9.1, Network, networks, Norton Ghost, Oracle, peripherals, Personnel, POS, Printers, protocols, quality, repairs, Repairing, Retail, router, Routers, Scanners, Servers, Switches, Switch, system configuration, phones, Troubleshoot, troubleshooting, View, VPN, Vista

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Resume Overview

School Attended
  • Southern New Hampshire University
  • Princess Margret Secondary School St. John's
Job Titles Held:
  • Systems Technician
  • IT Technician
  • Desktop Support Specialist
  • Field Service Technician
  • PC Repair Technician
  • Diploma
  • CompTIA A+ - License COMP001020786240
  • CompTIA Network+ License