Technical Support adept at quickly resolving complex issues on multiple platforms. With over 8 years of experience managing IT setup and service requests. Seeking an IT Manager Network or Systems position with an industry-leading company. Consistently recognized for technical troubleshooting skills used to rapidly and cost effectively resolve challenging technical issues. I possess the ability to quickly learn and master new technologies, and equally successful in both team and self-directed settings.
Systems TechnicianNov 2015 to Current Mortorsport Aftermarket Group Inc. - Irving, Texas
Procurement – Consult with end users and analyze their requirements to determine hardware, software, or system functional specifications, design a solution, and – in some cases - work with vendors through the quoting / ordering process.
Equipment deployment – Deploy telephone, computing, and peripherals by designing system images, testing configuration templates, and installing hardware/ software / systems based on end user requirement specifications and analysis techniques.
Ticket handling – Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/ developed solutions.
Support the enterprise printer and copier fleet through configuration and by working with vendors to maintain the necessary supplies, maintenance kits, and problem resolution.
Move Add Change – Manage directory services as it pertains to user rights and permissions, email distribution groups, and security controls.
IT TechnicianDec 2014 to Nov 2015 Gehan Homes - Dallas, Texas
Responsible for the maintaining of, Servers, VPN's Domain Workstations & Printers as well as router and Switch Configuration.
Network Terminations, NEC IP phones, Troubleshoot Microsoft office Related issues, Troubleshoot and Maintenance of Apple related Products i.e.
MacBook pro's MacBook Air.
Windows Laptops Maintenances i.e.
Monitor System Backups, Monitor Antivirus Management software.
As well as support Juniper Switches/ Barracuda Spam Firewall.
Configure and support SharePoint software.
Desktop Support SpecialistMay 2008 to Mar 2014 Epicurean Fine Foods and Pharmacy - St. John's , Antigua
Responsible for the maintenance of POS and Retail Systems, Servers, VPN's Domain Workstations & Printers as well as router and Switch Configuration.
Provide Professional level IT support to company Personnel.
Training new employees and explained protocols clearly and efficiently.
Researched issues on various computer systems and databases to complaints and answer questions.
Referred difficult issues to management while maintaining positive report with customers.
Field Service TechnicianJul 2007 to May 2008 Landline Internet & Mobile Entertainment (LIME) - St. John's, Antigua
Installed Internet services at customers residences and business places while maintaining high levels of quality support Educated customers on how to use products correctly.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Maintained composure and patience in difficult situations.
Supported customers that had data connectivity issues.
PC Repair TechnicianJun 2006 to Jul 2007 Cyber Centre - St. Johns, Antigua
Repaired workstations, troubleshoot hardware and software issues.
Build computers on Request, troubleshoot and repaired Printers, Scanners and Fax Machines.
Reassembled equipment after completed repairs.
Oversaw the daily performance of computer systems.
Setup, tested and configured networks, desktops, Laptops and printers.
Information Technology with a concentration in Cyber Security2018Southern New Hampshire University - Hooksett, NH
General Studies2006Princess Margret Secondary School
CompTIA A+ - License COMP001020786240October 2018
CompTIA Network+ License2016
A+ Certification, Active Directory, Antivirus, Apache, Apple, Basic, Basic Programming, Building
Computers, Build computers, Citrix, strong interpersonal skills, Hardware, Client, databases, Database, Dell, desktops, Fax Machines, Firewalls, Firewall, Imaging, Internet services, IP, IT support, JDE, Laptops, Mac OS, Exchange, Microsoft office, Microsoft Office Suite, Windows Operating Systems, Outlook, PowerPoint, SharePoint, Win, Windows, Win7, Win 7, Win 8, Word, Migration, MySQL, NEC, negotiation, enterprise 9.1, Network, networks, Norton Ghost, Oracle, peripherals, Personnel, POS, Printers, protocols, quality, repairs, Repairing, Retail, router, Routers, Scanners, Servers, Switches, Switch, system configuration, phones, Troubleshoot, troubleshooting, View, VPN, Vista