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systems technician resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

6+ Years of Professional Experience with demonstrated success in Network Administration, Data Communication, Wireless Network Maintaining and Troubleshooting Cisco Routers and Switches, VPN Configuration. Hands-on LAN Switching experience includes Configuration of VLANs, Trunking with ISL as well as 802.1q Encapsulation Protocols, Configuring VTP server, Client and Transparent modes, Link aggregation, L2VPN, STP, RRPP, Ether Trunk. Hands-on Routing experience in a Multi-Protocol environment including Routing Protocols such as RIP, OSPF, EIGRP, MPLS and BGP on Cisco Routers. Implementation and Troubleshooting.

5+ years of Microwave experience (Integrate and test multiple hop microwave systems utilizing AVIAT, NEC radios and various vendor
equipment)

Skills
  • Hardware troubleshooting
  • Maintenance & Repair
  • Computer skills
  • Ability to complete multiple simultaneous projects in timely manner
  • Technical trouble shooting experience
  • Remote trouble shooting experience
  • Ability to work with external teams and stakeholders (company, partners, etc.) to achieve broader department goals
  • End user support
Work History
Systems Technician, 10/2018 - Current
Stanley Black & Decker, Inc. Livermore, CA,
  • Implemented Traffic Filters using Standard and Extended Access lists. Working knowledge of Cisco IP Addressing, Subnets, Default Gateways, Static Routes, DHCP, DNS, NAT, PAT, STP, AAA Strong knowledge in configuring MPLS VPN on various protocols.
  • Hands-on Routing experience in Multi-Protocol environment including Routing Protocols such as RIP, OSPF, EIGRP, and BGP on Cisco Routers.
  • Good understanding of Layer 3 VPN, GRE, VRF, DMVPN, GET VPN Technologies.
  • VoIP configuration and testing.
  • Configure VLAN and static routing
  • Implement, troubleshoot, maintain, and administer network configuration to meet security and system standards for customer networks
  • Troubleshoot, resolve, and document network connectivity issues for supported devices.
  • Implemented Traffic Filters using Standard and Extended Access lists.
  • Monitor system performance.
  • Responsible for system level integration and test of Microwave Communication Systems, ensuring electrical and physical compatibility to meet design, schedule and cost objectives.
  • Configure, program, test, and troubleshoot networks involving routing, switching, automatic failover, VPNs, voice, data and video circuits.
  • Read and interpret complex system drawings including IP plans, T1/E1/DS3/E3 plans, channel plans, block and level, and network management interface.
  • IP traffic enabling and back-plane cross connection-Radio Access Network
  • IP configuration and NMS visibility (IP addressing, DCN plans, Hub, switch, Ethernet- E1 converters etc).
  • IP traffic enabling and back plane mapping and physical cross connection.
  • IP end to end connectivity. RFC2544 Test and Ping Test.
  • IP RAN Configuration, Qos on cards(RAC60, RAC70 and DACGE3) Ethernet traffic plan from cluster point to terminal points.
  • Integrate and test multiple hop microwave systems utilizing AVIAT, NEC radios and various vendor equipment.
  • Experience with RF Test tools and proper measurement methodologies for verifying performance of hardware design.
  • Interface with configuration engineering, network engineering, sales and planning to ensure all aspects of customer requirements are met.
  • Commissioning, integration and maintenance of Aviat IRU 600 V2 ,V3 and V4, ODU 300,ODU 600, WTM 6000 radios, Provision Server, CTR 8300, CTR
  • 8540, and CTR8740.
  • Develop and update preventative maintenance programs. Ensure schedules and maintenance intervals are met.
  • Network Integration of OEM equipment consist of Cisco routers and switches, Fujitsu 2400, Adtran SIP, Raven OW, Zhone IMACS, Asentia Siteboss, Saegon Charger,Deltek Charger, IP Phone etc.
  • Perform factory acceptance tests (FATs), assists development of FATs.
  • Advanced understanding of TCP/IP stack and associated abstraction layers.
  • Knowledge of network design, devices, network appliances, network architecture, protocols and network topology.
  • Familiar with related industry specifications and standards for IEEE, ANSI, multi-mode fiber, single-mode fiber, UTP, bridging, switching, routing, Ethernet and transport technologies and protocols.
  • Familiar with various NEC Microwave products and successfully completed many NEC projects and successfully upgraded software keys on many IDUs and MDPs, and PNMSJ.
  • Software Developer skilled at technical leadership, communication and presentations. • Experienced in full project life cycle from design to implementation to integration.
  • Delivered professional persona and attitude at all times, even when deJessicang with unhappy or irate individuals, to meet and exceed company objectives.
  • Resolved issues and escalated problems with knowledgeable support and quJessicaty service.
  • Provided remote and in-person support to resolve issues.
Operator Technician, 07/2017 - 10/2018
Trivium Packaging Rocky Mount, VA,

•New link installation and commissioning (Configuration, card •population, back-plane cross connection
and traffic cut-over)
•IP traffic enabling and back-plane cross connection-Radio Access Network
•IP configuration and NMS visibility (IP addressing, DCN plans, Hub, switch, Ethernet- E1 converters etc)
•BEER-Bit Error Rate Test on Microwave Links.
•IP traffic enabling and back plane mapping and physical cross connection.
•Upgrade from Indoor Units to Intelligent Node Units, migration of links to IP ran.
License upgrade/ card plug in upgrade
•IP RAN Configuration, Qos on cards (RAC60, RAC70 and DACGE3) Ethernet traffic plan from cluster point
to terminal points.
•IP end to end connectivity. RFC2544 Test and Ping Test.
•Microwave radio network/link designing and optimization.

  • Communicated with system operators to regulate factors such as line voltages and frequencies.
  • Assessed materials, parts and final products for quJessicaty, and removed defects.
  • Packaged and moved completed products.
  • Verified documentation and work order requirements.
L1 Technical Support Engineer, 10/2010 - 01/2017
Zain Iraq City, STATE,
  • • Maintenance and troubleshooting sites in microwave and BSS.
  • • Preventing maintenance to all locations.
  • • Prepare location for new installation and renew equipment.
  • • CJessicabration and single quJessicaty for area network.
  • • Renew equipment NSN (Nokia Siemens Network) for BTS & BSC in middle and south region of Iraq and prepare network for 3G.
  • •Responsible for the configuration of Cisco Routers (7000, 5300, 4000, 2500, 3000, 2600) using RIP, IGRP, OSPF, EIGRP, BGP.
  • •Managed office network with Cisco devices with network devices including 2500 and 3600 series routers and 3500, 2900, 1900 series switches.
  • •Escalated customer problems to management and support groups utilizing standard escalation model.
  • •Supported core network consisting of Cisco 7200 series routers running multi area OSPF.
  • •Configuration, design and documentation for projects.
  • •Configuring Core and Data center routers, switches and firewall dynamically for day-to-day changing requirements.
  • •Collaborated with vendors to locate replacement components and resolve advanced problems.
  • •Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • •Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • •Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • •Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Bachelor of Science: Engineering Technology, Expected in 06/2009
-
University of Technology - Baghdad,
GPA:
Status -
Certifications
  • Cisco Certified SpeciJessicast - Enterprise Advanced Infrastructure Implementation
  • Cisco Certified Network Associate Routing and Switching
  • Aviat Network Associate -ANA-
  • AVIAT NETWORKS CERTIFIED INSTALLER-ECLIPSE
  • Applied RF Engineering II - Wireless Digital Signals

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Resume Overview

School Attended

  • University of Technology

Job Titles Held:

  • Systems Technician
  • Operator Technician
  • L1 Technical Support Engineer

Degrees

  • Bachelor of Science

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