11/2014 - 05/2017Team lead, IT Regional EngineerFirst NBC Bank | New Orleans, LA
Supervised IT Service Desk and served as Interim Service Desk Manager for 6 months.
Developed project plans and policies.
Implemented, maintained and supported all front and back-end applications.
Responsible for working with Auditors to assure compliance to government regulations.
Assisted in the implementation of logical user access policies, standards, and guidelines that balance business requirements, risk tolerance, and security policies.
Installed desktop, hardware, and software components.
Performed Disaster Recovery Operations.
Documented all maintenance performed on all systems.
Identified product problems/strengths and collected data on the customer experience.
Created new and maintained existing procedure documentation for all Desktop Support.
Administered user access and privileges to applications/systems.
Implementation, administration, maintenance, upgrades, & daily support of all I.T.
Centric systems & internal banking applications.
Primary escalation contact for service desk issues requiring advanced troubleshooting.
Responsible for coordinating and performing IT-related duties during Application Release.
Education and Training
09/2008Bachelor of Science: Computer and Information Systems Security/Information Assurance ITT Technical Institute | St. Rose, LA
12/2005Associate of Science: Computer Networking And Telecommunications ITT Technical Institute - Indianapolis | St. Rose, LA
July 2013 to Present
MCSE - Productivity
September 2016 to Present
Supervisory Skills: Directing Others - Expert
Measures a candidate's ability to motivate the performance of others through feedback to identify improvements or corrective actions.
Full results: https://share.indeedassessments.com/share_assignment/q7bctgdyyo-ykj6h
Project Management Skills: Time Management - Expert
Measures a candidate's ability to prioritize and allocate time to effectively achieve project deliverables.
Full results: https://share.indeedassessments.com/share_assignment/h4ixtvacw-jsylkq
Technical Support - Proficient
Measures a candidate's ability to apply protocols to identify errors and solutions in order to maintain system function.
Full results: https://share.indeedassessments.com/share_assignment/3zgpx0fpj6ra9c8
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
VMware VCP-DCV 6
MCSA Server 2012
Willing to relocate: Anywhere
Willing to relocate: Anywhere, Authorized to work in the US for any employer