Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Versatile Systems Engineer with over 10 years of cross-functional leadership in implementation, validation and deployment of large complex systems. Exceptional knowledge of Networking . Well-versed in large-scale deployments, migrations and data storage solutions.

  • Microsoft Exchange
  • Customer proposals
  • Technical Analysis
  • Firewalls, VPNs and security products
  • Storage virtualization
  • SonicWall
  • TCP/IP protocol
  • Switches and routers
  • Cloud services
  • Network security
  • Network infrastructure administration
  • Data analysis
  • Firewalls
  • Programming
  • Web Security
  • User support
  • Hardware and software installation
  • Project Management
  • Employee training
  • Software Development
  • Virtualization
  • Virtual Box
  • Cost estimates
  • Technical Writing
  • Oracle
  • Problem-solving
Work History
Systems Engineer, 12/2019 to Current
Apple Inc.Brandon, FL,
  • Provides 2-3 level technical support and troubleshooting to internal and external clients.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
  • Provided outstanding helpdesk service and support to customers.
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Strategized technical support plans and designed budgets, timelines and scopes for over 6 successful projects.
  • Managed and monitored all installed systems for highest level of availability.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Designed and implemented system security and data assurance.
  • Advocated for aggressive testing and problem analysis for server, desktop and IT infrastructure work.
  • Install CISCO hardware, completed software updates and assessed security patches for optimized computer use.
  • Participated in all phases of system development life cycle, from requirements analysis through system implementation.
  • Configured and managed Cisco Fabric environment by creating device alias and zones.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Designed systems for Department of Defense for deployment by military in remote locations.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
  • Reviewed and analyzed security logs to determine and alleviate network threats.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
  • Changed warehousing optimizing dimensions and hierarchies and added aggregations to cube.
  • Checked in with employees about existing systems and preferences to optimize updates and achieve success.
  • Configured new systems and protocols according to strict company guidelines and employee preferences.
  • Handled scripting tasks for debugging and automation using Python.
  • Improved and deployed existing systems including billing automation, accounting and real-time reporting and analytics capabilities.
  • Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Coached telecommuting employees on best methods to handle network problems at locations.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
Senior IT Support Engineer, 12/2015 to 09/2019
DataminrIreland, IN,
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Set up and administered Switches Routers and Firewalls configurations.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Collaborated with outside departments to implement system-wide improvements.
  • Configured hardware, devices and software to set up work stations for employees.
  • Performed root cause analysis and general troubleshooting.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
Senior Network Engineer, 02/2011 to 10/2013
Clifton Larson AllenDenver, CO,
  • Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
  • Established and monitored key performance metrics to verify consistent compliance with important networking standards.
  • Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
  • Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
  • Liaised with dispatch personnel to optimize skill distribution and minimize service lag times through careful engineering triage.
  • Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
  • Improved network operation by incorporating new technologies into existing designs.
  • Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
  • Recommended network security standards and upgrades to management.
  • Managed purchasing and installation of networking equipment such as core routers and switches.
  • Protected company assets and users with effective firewall solutions and strict security protocols.
  • Configured, tested and maintained LAN/WAN components and connections.
  • Maintained and expanded vendor relationships through amicable and beneficial interactions with network carriers and partners.
  • Backed up support desk team to handle user problems and technical concerns.
  • Built and improved network documentation and training procedures to lead successful team completing high-quality work.
  • Led planning and technical design activities for routine operations and special projects.
  • Managed 5 junior network engineers, employing to streamline project turnaround times.
  • Planned and implemented effective disaster recovery and business continuity solutions.
  • Monitored network activities to quickly detect and resolve operational and security issues.
  • Implemented scalable, efficient and cost-effective network automation framework.
  • Supported multi-tier architectures, including application of tier isolation best practices.
  • Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
  • Demonstrated advanced knowledge of large-scale global enterprise network operations and security.
  • Managed application patches, data backup, security changes and network configuration and replaced boards, changed servers and loaded and tested software applications.
  • Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.
  • Managed, tracked and coordinated problem resolution and escalation processes.
  • Completed efficient and effective troubleshooting of complex multi-vendor network service provider issues.
  • Improved MS Exchange migration, switch configuration and fiber optic splicing and termination.
  • Collaborated with disaster planning, network backup and recovery process monitoring.
  • Configured, managed and troubleshot VOIP and multi-media (video) distributed systems and platforms.
  • Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
  • Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
  • Coordinated establishment of local area and wide area network to provide robust infrastructure and data capacity for new applications and communication between sites.
  • Performed troubleshooting for Juniper, Cisco and packet analysis.
  • Demonstrated success in dealing with firewalls, IDS/IPS, SEIM, access control and load-balancing.
  • Introduced automation of monitoring system for 24/7 network systems, bolstering continuity of operations.
  • Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
  • Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Developed strategies, budgets and deployment plans to inform and influence management and stakeholders.
  • Performed virtual machine provisioning, VM priority setup, and template cloning.
  • Demonstrated strong analytical, troubleshooting and problem-solving skills.
  • Demonstrated proficiency in Linux, virtual platforms and cloud connectivity.
  • Acquired and maintained advanced knowledge of networking protocols, including EIGRP, OSPF, BGP etc.
No Degree: CCNA, Expected in
CISCO Academy - Miami Beach, FL,
Bachelor of Science: Economics, Expected in 12/2013
University of LIberia - Monrovia, Liberia ,

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School Attended

  • CISCO Academy
  • University of LIberia

Job Titles Held:

  • Systems Engineer
  • Senior IT Support Engineer
  • Senior Network Engineer


  • No Degree
  • Bachelor of Science

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