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Versatile Systems Engineer with over 10 years of cross-functional leadership in implementation, validation and deployment of large complex systems. Exceptional knowledge of Networking . Well-versed in large-scale deployments, migrations and data storage solutions.
- Microsoft Exchange
- Customer proposals
- Technical Analysis
- Firewalls, VPNs and security products
- Storage virtualization
- SonicWall
- TCP/IP protocol
- Switches and routers
- Cloud services
- Network security
- Network infrastructure administration
- Data analysis
- Firewalls
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- Programming
- Web Security
- User support
- Hardware and software installation
- Project Management
- Employee training
- Software Development
- Virtualization
- Virtual Box
- Cost estimates
- Technical Writing
- Oracle
- Problem-solving
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Systems Engineer, 12/2019 to Current
Apple Inc. – Brandon, FL,
- Provides 2-3 level technical support and troubleshooting to internal and external clients.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
- Provided outstanding helpdesk service and support to customers.
- Oversaw development and maintenance of organization computer systems and intranet.
- Strategized technical support plans and designed budgets, timelines and scopes for over 6 successful projects.
- Managed and monitored all installed systems for highest level of availability.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Designed and implemented system security and data assurance.
- Advocated for aggressive testing and problem analysis for server, desktop and IT infrastructure work.
- Install CISCO hardware, completed software updates and assessed security patches for optimized computer use.
- Participated in all phases of system development life cycle, from requirements analysis through system implementation.
- Configured and managed Cisco Fabric environment by creating device alias and zones.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Designed systems for Department of Defense for deployment by military in remote locations.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
- Reviewed and analyzed security logs to determine and alleviate network threats.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Changed warehousing optimizing dimensions and hierarchies and added aggregations to cube.
- Checked in with employees about existing systems and preferences to optimize updates and achieve success.
- Configured new systems and protocols according to strict company guidelines and employee preferences.
- Handled scripting tasks for debugging and automation using Python.
- Improved and deployed existing systems including billing automation, accounting and real-time reporting and analytics capabilities.
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Coached telecommuting employees on best methods to handle network problems at locations.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
Senior IT Support Engineer, 12/2015 to 09/2019
Dataminr – Ireland, IN,
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Set up and administered Switches Routers and Firewalls configurations.
- Monitored systems in operation and input commands to troubleshoot areas.
- Collaborated with outside departments to implement system-wide improvements.
- Configured hardware, devices and software to set up work stations for employees.
- Performed root cause analysis and general troubleshooting.
- Helped streamline repair processes and update procedures for support action consistency.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
Senior Network Engineer, 02/2011 to 10/2013
Clifton Larson Allen – Denver, CO,
- Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
- Established and monitored key performance metrics to verify consistent compliance with important networking standards.
- Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
- Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
- Liaised with dispatch personnel to optimize skill distribution and minimize service lag times through careful engineering triage.
- Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
- Improved network operation by incorporating new technologies into existing designs.
- Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
- Recommended network security standards and upgrades to management.
- Managed purchasing and installation of networking equipment such as core routers and switches.
- Protected company assets and users with effective firewall solutions and strict security protocols.
- Configured, tested and maintained LAN/WAN components and connections.
- Maintained and expanded vendor relationships through amicable and beneficial interactions with network carriers and partners.
- Backed up support desk team to handle user problems and technical concerns.
- Built and improved network documentation and training procedures to lead successful team completing high-quality work.
- Led planning and technical design activities for routine operations and special projects.
- Managed 5 junior network engineers, employing to streamline project turnaround times.
- Planned and implemented effective disaster recovery and business continuity solutions.
- Monitored network activities to quickly detect and resolve operational and security issues.
- Implemented scalable, efficient and cost-effective network automation framework.
- Supported multi-tier architectures, including application of tier isolation best practices.
- Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
- Demonstrated advanced knowledge of large-scale global enterprise network operations and security.
- Managed application patches, data backup, security changes and network configuration and replaced boards, changed servers and loaded and tested software applications.
- Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Completed efficient and effective troubleshooting of complex multi-vendor network service provider issues.
- Improved MS Exchange migration, switch configuration and fiber optic splicing and termination.
- Collaborated with disaster planning, network backup and recovery process monitoring.
- Configured, managed and troubleshot VOIP and multi-media (video) distributed systems and platforms.
- Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
- Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
- Coordinated establishment of local area and wide area network to provide robust infrastructure and data capacity for new applications and communication between sites.
- Performed troubleshooting for Juniper, Cisco and packet analysis.
- Demonstrated success in dealing with firewalls, IDS/IPS, SEIM, access control and load-balancing.
- Introduced automation of monitoring system for 24/7 network systems, bolstering continuity of operations.
- Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Developed strategies, budgets and deployment plans to inform and influence management and stakeholders.
- Performed virtual machine provisioning, VM priority setup, and template cloning.
- Demonstrated strong analytical, troubleshooting and problem-solving skills.
- Demonstrated proficiency in Linux, virtual platforms and cloud connectivity.
- Acquired and maintained advanced knowledge of networking protocols, including EIGRP, OSPF, BGP etc.
No Degree: CCNA, Expected in
CISCO Academy - Miami Beach, FL,
GPA:
Bachelor of Science: Economics, Expected in 12/2013
University of LIberia - Monrovia, Liberia ,
GPA:
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