Versatile Systems Engineer with over 10 years of cross-functional leadership in implementation, validation and deployment of large complex systems. Exceptional knowledge of Networking . Well-versed in large-scale deployments, migrations and data storage solutions.
Skills
Microsoft Exchange
Customer proposals
Technical Analysis
Firewalls, VPNs and security products
Storage virtualization
SonicWall
TCP/IP protocol
Switches and routers
Cloud services
Network security
Network infrastructure administration
Data analysis
Firewalls
Programming
Web Security
User support
Hardware and software installation
Project Management
Employee training
Software Development
Virtualization
Virtual Box
Cost estimates
Technical Writing
Oracle
Problem-solving
Work History
Systems Engineer, 12/2019 to Current Apple Inc. – Brandon, FL,
Provides 2-3 level technical support and troubleshooting to internal and external clients.
Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
Provided outstanding helpdesk service and support to customers.
Oversaw development and maintenance of organization computer systems and intranet.
Strategized technical support plans and designed budgets, timelines and scopes for over 6 successful projects.
Managed and monitored all installed systems for highest level of availability.
Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Defined enterprise processes and best practices and tailored enterprise processes for applications.
Wrote and maintained custom scripts to increase system efficiency and performance time.
Designed and implemented system security and data assurance.
Advocated for aggressive testing and problem analysis for server, desktop and IT infrastructure work.
Install CISCO hardware, completed software updates and assessed security patches for optimized computer use.
Participated in all phases of system development life cycle, from requirements analysis through system implementation.
Configured and managed Cisco Fabric environment by creating device alias and zones.
Managed use of various types of databases and configured, installed and upgraded new ones.
Designed systems for Department of Defense for deployment by military in remote locations.
Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
Reviewed and analyzed security logs to determine and alleviate network threats.
Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
Changed warehousing optimizing dimensions and hierarchies and added aggregations to cube.
Checked in with employees about existing systems and preferences to optimize updates and achieve success.
Configured new systems and protocols according to strict company guidelines and employee preferences.
Handled scripting tasks for debugging and automation using Python.
Improved and deployed existing systems including billing automation, accounting and real-time reporting and analytics capabilities.
Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
Resolved issues related to operational components for LAN, WAN and voice systems.
Coached telecommuting employees on best methods to handle network problems at locations.
Installed, configured, tested and maintained operating systems, application software and system management tools.
Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
Senior IT Support Engineer, 12/2015 to 09/2019 Dataminr – Ireland, IN,
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Patched software and installed new versions to eliminate security problems and protect data.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Set up and administered Switches Routers and Firewalls configurations.
Monitored systems in operation and input commands to troubleshoot areas.
Collaborated with outside departments to implement system-wide improvements.
Configured hardware, devices and software to set up work stations for employees.
Performed root cause analysis and general troubleshooting.
Helped streamline repair processes and update procedures for support action consistency.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Removed malware, ransomware and other threats from laptops and desktop systems.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Developed and tested new product offerings prior to release to assist development team in bug identification.
Senior Network Engineer, 02/2011 to 10/2013 Clifton Larson Allen – Denver, CO,
Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
Established and monitored key performance metrics to verify consistent compliance with important networking standards.
Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
Liaised with dispatch personnel to optimize skill distribution and minimize service lag times through careful engineering triage.
Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
Improved network operation by incorporating new technologies into existing designs.
Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
Recommended network security standards and upgrades to management.
Managed purchasing and installation of networking equipment such as core routers and switches.
Protected company assets and users with effective firewall solutions and strict security protocols.
Configured, tested and maintained LAN/WAN components and connections.
Maintained and expanded vendor relationships through amicable and beneficial interactions with network carriers and partners.
Backed up support desk team to handle user problems and technical concerns.
Built and improved network documentation and training procedures to lead successful team completing high-quality work.
Led planning and technical design activities for routine operations and special projects.
Planned and implemented effective disaster recovery and business continuity solutions.
Monitored network activities to quickly detect and resolve operational and security issues.
Implemented scalable, efficient and cost-effective network automation framework.
Supported multi-tier architectures, including application of tier isolation best practices.
Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
Demonstrated advanced knowledge of large-scale global enterprise network operations and security.
Managed application patches, data backup, security changes and network configuration and replaced boards, changed servers and loaded and tested software applications.
Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.
Managed, tracked and coordinated problem resolution and escalation processes.
Completed efficient and effective troubleshooting of complex multi-vendor network service provider issues.
Improved MS Exchange migration, switch configuration and fiber optic splicing and termination.
Collaborated with disaster planning, network backup and recovery process monitoring.
Configured, managed and troubleshot VOIP and multi-media (video) distributed systems and platforms.
Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
Coordinated establishment of local area and wide area network to provide robust infrastructure and data capacity for new applications and communication between sites.
Performed troubleshooting for Juniper, Cisco and packet analysis.
Demonstrated success in dealing with firewalls, IDS/IPS, SEIM, access control and load-balancing.
Introduced automation of monitoring system for 24/7 network systems, bolstering continuity of operations.
Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
Provided complete end-to-end engineering and installation of route-based IP network solutions.
Developed strategies, budgets and deployment plans to inform and influence management and stakeholders.
Performed virtual machine provisioning, VM priority setup, and template cloning.
Demonstrated strong analytical, troubleshooting and problem-solving skills.
Demonstrated proficiency in Linux, virtual platforms and cloud connectivity.
Acquired and maintained advanced knowledge of networking protocols, including EIGRP, OSPF, BGP etc.
Education
No Degree: CCNA, Expected in CISCO Academy - Miami Beach, FL, GPA:
Bachelor of Science: Economics, Expected in 12/2013 University of LIberia - Monrovia, Liberia , GPA:
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