WINDOWS AND EXCHANGE SYSTEMS ADMINISTRATION
Diverse technical experience in the IT field, emphasizing enterprise server, network, and telephony systems administration. Excellent problem solver with strong communication, teamwork, and interpersonal skills. Recognized for outstanding teamwork and customer service. Able to manage multiple projects simultaneously and move quickly among projects. Passionate about excellence and quality, continually seeking to improve existing processes. Collaborates well with peers to improve cross-functional troubleshooting efficiency.
Operating Systems Microsoft Windows 2003 / 2008 R2 / 2012 R2 Server
Hardware Dell PowerEdge, IBM xSeries, IBM BladeCenter, IBM SAN,
Lucent Definity PBX
05/2013 to 08/2017
Systems EngineerModis IT － Denver, CO
Planning and development of IT architectures.
Software and operating system deployment and maintenance.
Hardware, software, application, network, and telephony troubleshooting techniques.
Enterprise backup and recovery operations, off-site data replication, and disaster recovery planning.
Exchange and Active Directory design, deployment and administration.
24x7 on-call and off-hours support for SLA fulfillment.
05/2005 to 02/2013
Sr Systems EngineerPolicy Studies Inc － Denver, CO
Administered 700 servers with 1800 clients across 30 sites in a diverse OS environment.
Primarily responsible for design/architecture, implementation and management of the Exchange and Active Directory environments.
Implemented VMWare Server and P2V projects to reduce hardware costs.
Designed and built Exchange 2010 environment for 10,000 users and created project plan to migrate from Exchange 2003.
Lead Active Directory cleanup and Domain Migration teams.
Upgraded and consolidated Windows NT/2000/2003/2008 domains
JASON COLLINS (PAGE 2).
Cleaned up and optimized WINS, DNS, GPO and site replication topologies.
Specified hardware for new remote sites and remote site upgrades and installed hardware and software with a very high success rate.
Received recognition from CIO for weekend datacenter forklift planning and move of 12 racks.
Received several awards for teamwork, efficiency, and cost saving efforts.
Available for 24 hour on-call, remote site, and datacenter support.
06/1996 to 10/2004
Sr. Systems AdministratorSummit County Government － Breckenridge, CO
Architected IT solutions and administered a network infrastructure of 350 clients and 15 servers for 500 users in 8 locations across Summit County.
Identify, analyze, and resolve operational problems, issue user guidelines and document new software, develop troubleshooting procedures, and maintain system availability.
Selected and deployed new technologies and applications, identified vulnerabilities and mitigated risk.
Planned and implemented disaster recovery strategies and procedures.
Analyzed performance and resolved bottlenecks immediately to improve performance.
Instituted an internal SLA of 99.97%.
Converted failing, legacy servers to Windows servers to reduce operating and support costs, reduce hardware failures, and provide more productive office tools while increasing uptime from 90% to 99.97%.
Planned and lead successful Windows and Exchange migrations and upgrade progressions - including Active Directory implementation.
Developed scripts to automate system administration tasks - i.e.
software and hardware inventory, error reporting, monitoring of storage space, and server services.
Volunteered for SAP backup administration training; served as primary administrator to direct the successful migration and upgrade from SAP 4.5b to 4.7 Enterprise on the test and development servers while primary administrator was on extended leave.
Assumed responsibility for telecom from non-technical department.
Reduced telecom system costs significantly by negotiating release from the existing contracts and selecting new vendor.
Administered telephony hardware and software - adding, deleting and modifying extensions and voicemail accounts.
Performed routine to advanced rewiring/punch down operations as needed.
Served as the primary Exchange administrator.
Replaced legacy email application with Exchange and deployed Outlook, adding Internet email and collaboration tools as well as enabling efficient compliance with government regulations.
Specified internal wiring, power requirements, and equipment specifications for new building plans.
Education and Training
Interconnecting Cisco Networking Devices (ICND), Microsoft Exchange
Server System Administration, Microsoft Windows 2008 Active Directory Services, SAP Basis Administration, Windows 2008 ADDS design
AAS: Electronics Engineering TechnologyPikes Peak Community College － Colorado Springs, COElectronics Engineering Technology
BS: Computer ScienceColorado Technical University － Colorado Springs, COComputer Science
Active Directory, automate, Backup Exec, backup, Cisco, Hardware, contracts, clients, Dell, DHCP, disaster recovery planning, disaster recovery, DNS, email, forklift, FTP, government regulations, IBM, IIS, inventory, Java, LDAP, Exchange, Microsoft Exchange, Microsoft Exchange 2000, office, 97, Outlook, Microsoft Windows, Windows, 2000, Microsoft Windows 2003, Windows NT, middleware, Migration, negotiating, Enterprise, network, Networking, Operating Systems, OS, operating system, Oracle, PBX, PowerEdge, Programming, Protocols, reporting, SAN, SAP, SAP 4.5, SAP Basis, servers, scripts, Scripting, SLA, SMTP, Summit, Symantec, System Administration, teamwork, telecom, telephony, Tivoli, Trend, troubleshooting, TSM, upgrades, upgrade, VBScript, Weblogic, wiring
AWARDS AND RECOGNITION
Received the Summit County Above and Beyond Award 12 times for Outstanding
Customer Service and Exceptional Teamwork.
Received 7 awards for teamwork and innovation at Policy Studies Inc
Interconnecting Cisco Networking Devices (ICND), Microsoft Exchange Server System Administration, Microsoft Windows 2008 Active Directory Services, SAP Basis Administration, Windows 2008 ADDS design AAS : Electronics Engineering Technology BS : Computer Science
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