Tech Support Professional with 11 Years of work experience in IT Hardware and Networking Customer Support, and Network Administration. Computer Technician with background in imaging, printer installation, memory installation, hard drive installation, motherboard replacement and general troubleshooting. Seeking challenging position with opportunities for expanding upon existing skill base.
Consistently received a 100% rate of customer satisfaction.Improved IT department effectiveness by 15%. Oversaw a decrease in average daily Help Desk tickets by 15%.
Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.
Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
Designed and maintained websites.
Performed second-level support for all workstation and server class systems.
Active Directory, ADS, anti virus, auditing, backup, basic, Budgeting, hardware, debugging, desktops, Disaster Recovery, drivers, email, financial, hard drives, Help desk, Imaging, instruction, Internet Security, LAN, laptops, managing, All Microsoft, access, access database, Microsoft operating systems, Windows 7, Windows, Microsoft Windows 2003, Windows 2007, Windows 2008, Windows 2010, modems, Network design, Networking, networks, Norton Ghost, Operating Systems, operating system, PC hardware, Project management and planning, RAM, Sales, Servers, installing software, Systems Engineer, TCP/IP, Tech support, Trend, Troubleshooting, Upgrading, VPN, websites.
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