An experienced, hardworking, success-driven leader, and IT professional with fifteen years of information systems support experience in a variety of business environments. Experienced in organizational operations, personnel management, and information technology support services. Highly skilled at working with diverse teams and individuals across an organization. A continual learner, skilled at finding creative and effective solutions to resolve even the most complex issues utilizing a combination of professional, personal, academic experience, and peer consultation.
Microsoft Office Suite, Office 365
LAN/WLAN/WAN, VoIP, TCP/IP
Apple OSX, iOS
Mobile devices (BYOD)
Anti-Virus and Malware Tools
Systems Engineer October 2006 to CurrentThe Ryland Group, Inc － Westlake Village, CA
Lead onsite support engineer for Ryland corporate headquarters.
Managed and negotiated server room HVAC project, saving over $10,000 in implementation costs.
Led Windows XP and Windows 7 roll-outs for corporate headquarters.
Created technical documentation for training and support of company applications.
Administered Microsoft Active Directory accounts.
Assumed accountability in planning, organizing, and processing company-wide Ricoh copier procurement.
Provided assistance to IT management in the development of IT policies and procedures.
Desktop Support Analyst September 2005 to October 2006Sony Pictures Digital Entertainment － Los Angeles, CA
Displayed expertise in supporting more than 400 employees across three different campuses.
Created Active Directory domain and Exchange accounts, eliminating backlog of new user accounts.
Ensured prompt resolution of problems, reducing overall customer wait times.
Recommended hardware and software solutions for departments and individual employees.
Produced department specific Windows system images.
Configured and installed Windows and Mac computers, hardware/software installations, and peripherals.
Lead Desktop Support Technician November 2001 to September 2005Verizon Enterprise Solutions Group － Calabasas, CA
Acted in an executive leadership capacity while serving as lead support technician.
Responsible for managing a staff of up to 12 IT personnel, in support of over 1900 clients.
Directed, influenced, and motivated technicians, creating a positive team environment.
Prioritized and escalated issues to appropriate technicians, engineers, or contractors.
Documented, tracked, and monitored problems ensuring resolutions within SLA.
MIS Assistant May 1999 to October 2001Thinque Systems Corporation － North Hollywood, CA
Provided hardware and software support to local and remote employees.
Configured and installed desktop computers, mobile devices, and telecommunications hardware.
Managed hardware and software inventory and purchasing.
Assisted MIS Manager with server configurations and installation.
Implemented network and telecommunications cabling.
Sergeant June 1993 to June 1999United States Marine Corps － Yuma, AZ
Responsible for the supervision 8-12 Marines, including training, counseling, and promotion endorsements.
Managed Production Control, including maintenance schedules and assigning work.
Served as Quality Assurance inspector, ensuring strict adherence to Naval Air Systems Command (NAVAIR) maintenance and safety requirements.
Trained senior staff in proper inspection of aviation life support equipment.
Bachelor of Science : Information Technology Management, 2014National University － San Diego, CAInformation Technology Management
Capstone Project Manager Related Coursework Information Technology Management Local and Wide Area Networks Principles of Management and Organizations Technical Writing Wireless LAN Administration and Security Information Security Management : 1993Los Angeles Pierce Community College － Woodland Hills, CACollege Transfer Credit, General Academics
High School Diploma : 1991James Monroe High School － North Hills, CA
Microsoft Certified Professional (MCP ID# 3700358) 2006
Oxford Institute of Technology, Tarzana, CA
Microsoft Active Directory Training 2003
New Horizons, Thousand Oaks, CA
Active Directory, Adobe Software, Anti-Virus, Apple, cabling, CA, Hardware, counseling, Credit, clients, Customer service, engineer, HVAC, Information Security, Information Technology, inspection, inspector, inventory, IT management, LAN, leadership, life support, Mac, maintenance schedules, managing, Microsoft Certified Professional, MCP, Exchange, Microsoft Office Suite, Office, Windows 7, Microsoft Windows, Windows, Windows XP, MIS, Naval, network, Networks, organizing, peripherals, personnel, Personnel management, copier, policies, procurement, Project Management, promotion, purchasing, Quality Assurance, safety, SLA, Software Installation, supervision 8, TCP/IP, software support, Technical Writing, technical documentation, technician, telecommunications, Video Conferencing, VoIP, WAN, Wireless LAN
Bachelor of Science : Information Technology Management , 2014 Capstone Project Manager Related Coursework Information Technology Management Local and Wide Area Networks Principles of Management and Organizations Technical Writing Wireless LAN Administration and Security Information Security Management : 1993 High School Diploma : 1991
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