Results-oriented Solutions Architect who excels in revealing customer needs and delivering solutions.
Responsive and organized technical advocate adept at managing intense demands of multiple existing customer accounts.
Driven technical sales professional who exceeds revenue goals, quickly develops new accounts and achieves high customer service satisfaction ratings.
- Member of Iasa Global
- Superb communication skills
- Adept at closing sales
- Complex problem solving
- Technology architecture analysis
- Scope and project definition
- Requirements gathering
- Functional requirements
- Business systems analysis
- Cost-benefit analysis
- Product requirements documentation
- Customer relations
- Hardware and software upgrade planning
- Collaborative
- Decisive
Business Administration
Los Angeles, CA, 03/2014 - Current
- Responsible for the stability, integrity, and performance of technology-based services supporting Microsoft Licensing environments.
- The position ensures the day-to-day operations, maintenance, upgrades, and patches of servers and supporting systems.
- This role also installs and builds servers for the deployment of applications in a variety of environments and platforms, provides server performance analysis, and creates plans for disaster recovery.
- The Automation Engineer uses PowerShell for deployments, system monitoring and reporting on system status.
Aci Plant, MI, 10/2012 - 02/2014
- Worked directly with customers and account executives to identify technically feasible product offerings.
- Through a consultative selling approach, identified consulting, software and managed services best suited to meet a client's desired outcome. Technical advocate for a team of account executives, client managers and technical account managers.
- Articulated product positioning and technical requirements to customers to assure complete satisfaction through the sales and implementation cycle.
- Actively drove and managed the technology evaluation stage of the sales process and transitioned opportunities to the implementation team.
- Versed in networking, storage, operating systems, physical and virtual platforms.
- Prepared detailed product specifications.
- Develop robust technical solutions.
- Documents solutions in creative, resourceful and effective ways.
- Wrote the technical portions of sales proposals, RFP's and SOW's.
Endciott, NY, 03/2010 - 10/2012
- Provided technical support for both internal and external development, test and installation teams with regard to their various applications and protocols.
- Developed integration processes to ensure specifications were aligned with production deployments.
- Coordinated with various departments, evaluating test cases to verity products performed as expected.
- Monitored defects, risk and called for meetings of team members, ensured that project was working according to schedule and milestones were met.
- Documented all interoperability tests conducted according to needs of the customer specifications.
Spring Valley, IL, 10/2008 - 03/2010
- Provide field installation support for a variety of virtual enterprise application deployments.
- Developed and maintained tools required imaging from 'bare metal' to production.
- Determined build procedures for standardized installations of vendor and proprietary applications.
- Documented build procedures and created processes for verifying the precision of all installations.
Andover, MN, 04/2006 - 10/2008
- Configured and installed systems deployed in both domestic and international markets with direct interaction involving internal departments and external customers.
- Provide engineering support for data center which generated 70% of the enterprises revenue.
- Developed and maintained an asset tracking database which reduced inventory and maintenance cost.
- Initiated and tracked of purchase orders and prepared capital request for submission to committees.
- Served as operating system expert, providing technical support for entire organization.
- Developed and managed project plans while providing status updates to management.
City, STATE, 03/1996 - 03/2001
- Supported customers having data connectivity issues.
- Informed customers about issue resolution progress.
- Provided senior technical support to both in-house staff and user departments for all network applications.
- Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.
approach, Architect, articulate, Automation, Central point of contact, hardware, Network Systems, consulting, Client, database, disaster recovery, driving, Engineer, features, imaging, inventory, managing, market, meetings, works, enterprise, Network, operating systems, performance analysis, positioning, processes, proposals, protocols, reporting, RFP, selling, sales, servers, technical support, troubleshooting, unique, upgrades
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School Attended
- University of Nevada
- Mississippi Gulf Coast Community College
- Bay Saint Louis High School
Job Titles Held:
- Systems Automation Engineer (Microsoft Licensing)
- Solutions Architect
- Integration Engineer
- Senior Systems Engineer
- Systems Engineer
- Senior Technical Coordinator
Degrees
- Bachelor of Science
- Associate Degree
- High School Diploma
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