Adaptable Systems Administrator and System Engineer ready to work alongside clients to develop perfectly customized tools. Carefully translates customer requirements into actionable metrics. Drives return patronage by developing functional rapport with contracted patrons. Professional attitude offering specialized experience in implementation of cloud technologies and virtualization initiatives. Well versed reviewing completed service requests and incidents for errors or omissions and identifies additional actions required to resolve outstanding issues and promote excellent customer service. Maintains and continually develops accurate product and application knowledge. has diverse career experience in IT and systems development, including quality assurance, project leadership and system implementation. Focused on assisting with troubleshooting of various issues, service requests or incidents. Promotes and maintains high standard of customer service at all times.
A strong conceptual thinker that aligns teams to achieve strategic business objectives. Exercises discretion and independent judgment in overseeing architecture, development, testing, documentation and engineering support of key production systems. Demonstrates expert proficiency in Microsoft Office applications. Effectively builds rapport with clients and vendors. Experienced in firewalls, VPNs and antivirus technologies. Highly experienced in project management, scripting, and Remote Desktop Services.
Polished and highly educated with desire to work within the managed services or cybersecurity sector. Deep understanding of operational dependencies of applications, networks, systems, security and policy.
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