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System Engineer Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Profile
Accomplished and dynamic professional, with extensive experience in installation and maintenance of network configurations and server installations. Highly reliable in performing troubleshooting, repair, maintenance, installation, and testing on various computer equipment, peripherals, data communication and computer network system. Dependable and highly analytical, exercises independent judgment and decision making abilities in ensuring adherence in evaluating technology problems, creating manageable solutions, and in managing projects. Proactive, with a team-oriented attitude possessing strong analytical and interpersonal skills coupled with excellent written and oral communication skills.
Qualifications
Operating Systems: Windows 2000/XP/Vista/7/8, Server 2000/2003/2008/2012, Microsoft SBS 2003, Microsoft Exchange 2003/2007/2010, 2013, Microsoft ISA Server 2004/2005, VMware ESXi 5, Mac OSX. Applications: Microsoft Office Suites, Symantec PCAnywhere, RDP, Dameware, Norton Ghost, Symantec End Point, Acronis True Image, Veritas Backup Exec, FTP, Networking (TCP/IP, DHCP, DNS, Wins), VPN, Microsoft Active Directory, Microsoft IIS, Track IT, Microsoft Windows Deployment Service, Blackberry Enterprise Server 5.0, Microsoft WSUS, Numera Asset Management, Veeam Backup & Replication, McAfee ePo 4.5, Safend, Keyscan, Airwatch MDM, VMware VShpere 5.1. Hardware: Dell Servers, HP Servers, Laptops, Zywall USG Firewall, Hubs / Switches, NAS Devices, cable standards and implementation (CAT5, CAT6), Printers, Treo, Blackberry, IPAD, iPhone, Android, Iron Port C160, Websense v7.7, Wireless Devices, EMC.
Relevant Experience

Consistently received a 100% rate of customer satisfaction.Improved IT department effectiveness by [Number]%.Oversaw a decrease in average daily Help Desk tickets by [Number]%.SIIA CODiE Award for [Name of Product].

Experience
System Engineer, 01/2010 to 01/2014
Kord Technologies, ,
  • Perform hands-on administration, monitoring, and troubleshooting of Local Area network (LAN), to optimize performance and minimize downtime.
  • Handle backup and restoration of network data including desktop migration, inventory and ticketing system.
  • Deploy McAfee antivirus agent to all new pc setup.
  • Developed user manuals and provide technical support sessions for new employees.
  • Install software, and manage patching, upgrading and maintenance of operating system, and server hardware components.
  • Liaise with third party company to install, test, and upgrade new cables.
  • Manage company's corporate email firewall involving inbound and outbound rules.
  • Setup user's accounts in AD and create user mailbox in Exchange 2007.
  • Configure all mobile devices with company's MDM server to meet audit requirements.
  • Managed all new install projects for servers.
  • Serves as the main POC (point of contact) for any support issues (hardware/software) and manages maintenance/repairs as required.
  • Manages Windows network (users, computers, printers, etc) with Active Director for the headquarters and branch offices.
  • Provide software and hardware support.
  • Make recommendations to management on purchase of hardware, software and equipment's.
  • VMware vSphere client, Virtual vCenter Server.
  • Knowledge on iSCSI SAN, NAS, NFS storage and RAID concept Customizing guest operating system on Virtual Machines.
  • Used tools such as VMware Converter, and Veeam FastSCP to work on ESXi Environment for the P2V conversions.
  • Responsible for complete system builds, upgrades, migrations and patch management.
  • Automate Windows Server 2008 deployments using Windows Deployment Services.
  • Supported and executed upgrade from Windows XP to Win 7.
Helpdesk Technician, 01/2005 to 01/2006
Apex Systems, ,
  • Directed electrician to install network cabling to industry standards during renovation project.
  • Handled a large number of technical calls from Internet customers as well as internal employees.
  • Recommended, evaluated, and purchased IT equipment including routers, switches, PC, servers and printers.
  • Maintained system tape backups.
Helpdesk Administrator, 01/2004 to 01/2005
Integrated Electrical Services, Inc., ,
  • Maintained the availability of company computer resources including server, workstations, laptops, printers.
  • Increased departmental savings by repairing computers, printers, drives, and other parts versus outsourcing.
  • Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions.
Desktop Support, 01/2000 to 01/2004
Bgc Partners, ,
  • Installed Windows 2000 pro workstation operating system and configured for TCP/IP network, including DHCP, DNS settings.
  • Installed and configured various peripherals: scanners, modems, tape backups, printers, SCSI devices, hubs and switches, and digital imaging devices.
  • Monitored systems w/BMC patrol software on Sun/Solaris workstations and servers, and monitored Oracle Database/Listener and Batch processing.
Education
Associate: Information Systems, Expected in 2001
NEW YORK INSTITUTE OF TECHNOLOGY - Central - Islip, NY
GPA:
Information Systems
Skills
Active Directory, AD, antivirus, Asset Management, Automate, Backup, tape backups, BMC patrol, cables, cable, cabling, CAT5, Cisco, Hardware, concept, client, Dell Servers, DHCP, digital imaging, DNS, electrician, email, network cabling, Firewall, FTP, hardware support, HP Servers, Hubs, Image, Microsoft IIS, inventory, IP, Local Area network, LAN, Laptops, Mac, Director, McAfee, access, Exchange, Microsoft Exchange 2003, Microsoft ISA Server, NetMeeting, office, Microsoft Office Suites, Microsoft Windows, Windows, Win 7, Windows 2000, 2000, Windows XP, migration, modems, Enterprise, NAS, NFS, network security, network, Networking, Norton Ghost, Operating Systems, operating system, Oracle Database, PCAnywhere, pc setup, peripherals, printer, Printers, RAID, real-time, renovation, repairs, repairing, routers, SAN, scanners, SCSI devices, servers, Install software, Sun/Solaris, Switches, Symantec, TCP/IP, technical support, user manuals, troubleshooting, upgrades, upgrading, upgrade, Veritas Backup, VPN, Vista, Windows 2000 pro, Windows Server
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Resume Overview

School Attended
  • NEW YORK INSTITUTE OF TECHNOLOGY - Central
Job Titles Held:
  • System Engineer
  • Helpdesk Technician
  • Helpdesk Administrator
  • Desktop Support
Degrees
  • Associate