System Engineer Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Meticulous Systems Engineer with over 10 years of experience. Effectively builds rapport with clients and vendors. Experienced in firewalls, VPNs and antivirus technologies.

  • Product development and improvement
  • Printers and peripherals
  • Interdepartmental contact
  • Server/network configuration
  • Proficient in LABTECH
  • Windows Server
  • Apache
  • OSI network layers
  • Infrastructure development
  • Storage network design
  • VMware
  • Application stacks
  • Client service and support
  • Technical writing
  • Python
  • Infrastructure buildout
  • Containerization
  • Application testing
  • Cloud/Office 365
  • Database Administration
  • Networking
System Engineer, 12/2019 to Current
Moog Inc.Everett, WA,
  • Provided effective resolutions to Network issues and escalated problems with knowledgeable support and quality service.
  • Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
  • Spearheaded server infrastructure development, quality control, staging and production operations.
  • Maintained various types of computer equipment, including servers, software, operating systems CISCO Networking Equipment.
  • Inspected and repaired program systems and components.
  • Produced and maintained accurate design documentation.
  • Maintained timely and accurate oral and written technical reports of engineering activities.
  • Checked security methods, including firewalls and antivirus software to fully protect networks.
  • Sustain the necessary data throughput rate by monitoring networking activity and maintaining existing equipment.
  • Created systems for deployment by military in remote locations.
  • Employed critical-thinking skills, excellent judgement, creativity and innovation in solving problems.
  • Developed, implemented and managed IT processes to encourage regulatory compliance.
  • Built and oversaw network infrastructure comprised of various virtual products.
  • Provided needs assessment, systems analysis, troubleshooting and resolution.
  • Increased automated job count, including server reboots and database clean-up.
  • Assisted remote employees and made recommendations on handling system problems at home offices.
  • Implemented and monitored policies, processes and procedures for governance of information technology and security for operations.
  • Utilized Python to handle debugging and automation scripting tasks.
  • Maintain the company phone system and work closely with the phone service provider to keep the lines active.
  • Respond to network connectivity issues and resolve any wireless communication issues within the confines of the office.
  • Update the network maintenance manual and submit a summary of changes to the manual each week to management.
  • Collaborate with third-party support and service vendors to ensure that the network stays operational.
Senior IT Support Engineer, 12/2016 to 07/2019
DataminrNy, NY,
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Completed root cause analysis on routine and complex problems.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Drafted whitepapers, user manuals, implementation documentation and support base entries to reduce customer tickets and customer service expenses.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
  • Developed application framework that served as cornerstone for highly successful thin-client web applications strategy.
  • Worked with external departments to affect improvements.
Senior Network Engineer, 06/2011 to 12/2013
Computer Services, Inc.Charleston, WV,
  • Installed, supported and maintained file servers and network access for users.
  • Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
  • Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
  • Established wireless internet using and routing protocols and router platforms.
  • Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions.
  • Headed performance and capacity planning by auditing, monitoring, analyzing and reconfiguring network environments for future scalability and to improve network performance by 100%
  • Successfully deployed server overhaul of both wired and wireless networks for locations, completing project ahead of anticipated deadline.
  • Successfully deployed server overhaul of both wired and wireless networks for locations, completing project ahead of anticipated deadline.
  • Delivered various process improvements and technology upgrades, including automated order processing system, resulting in increased enterprise efficiencies.
  • Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
  • Reviewed system logs to determine usage levels, bandwidth, performance, and system security to target inefficiencies and implement appropriate solutions.
  • Collaborated with other teams to support new network installation and cross-functional solutions in alignment with business strategies.
  • Managed member team to resolve system outages and handle case escalations.
  • Responded to approximately user support calls each week regarding network issues to correct problems, check functionality of resolutions and document support.
  • Engineered networks with L2 and L3 switching involving and switches.
  • Extensively researched unfamiliar products and technologies to learn how best to incorporate new options.
  • Installed and maintained voiceover IP and VTC devices, checking customer availability for various networks.
  • Implemented, tested, validated, and maintained networking services according to solution designs.
  • Improved efficiency by defining networking standards, procedures and service levels for business locations.
  • Performed and documented runbook network operations using step-by-step decision trees.
  • Assisted various departments in maintaining network security by configuring remote routers and firewalls.
  • Eradicated multi-faceted network issues involving hardware, software, power and communications.
  • Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
  • Conducted scheduled maintenance every during non-peak hours for uninterrupted service.
  • Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
  • Provided hands-on troubleshooting, routing and switching to resolve issues with 100% efficiency.
  • Met with stakeholders and presented in-depth information on hardware and software products, delivering expertise to make appropriate purchasing decisions.
  • Maintained smooth operations of software and hardware for 100% network uptime through remote access, LAN and WAN.
  • Maintained hardware and software for networks and assisted in installation and upgrade of servers.
  • Delivered expert setup of phone systems and call management systems for workstations.
  • Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
  • Responded promptly to information assurance notifications to detect vulnerabilities and protect clients.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Slashed expenses and increased allocation of available resources by auditing schedule, cost and contract performance.
  • Established and links in datacenter environment.
  • Employed knowledge of IP networking, L2 and L3 network protocols, LAN, WAN, and application data flow when planning, implementing and supporting network structures.
  • Implemented Cisco ACI (Application Centric Integration) technology to combine cloud computing and data center management.
  • Produced system configurations and procedural documentation with network diagrams.
  • Managed network performance and implemented changes to improve efficiency.
  • Contributed to development of roadmap planning and forecasting.
  • Configured routers, switches, firewalls, wireless controllers, access points and communication hardware to deploy and manage LAN, WAN and wireless networks.
Education and Training
Bachelor of Arts: Economics, Expected in 12/2013
University of Liberia - Monrovia, Liberia ,
CCNA: CISCO NETWORKING , Expected in 01/2020

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Resume Overview

School Attended
  • University of Liberia
Job Titles Held:
  • System Engineer
  • Senior IT Support Engineer
  • Senior Network Engineer
  • Bachelor of Arts
  • CCNA