Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Agile and Scrum usage.PC Software: IBM RTC, HP QC, PowerPoint, Excel, MS Word, Putty, S/W Languages: PROTEL (Nortel's Embedded Systems Language), C, C++, PASCAL, SL-1 (CS1000 VoiP language)Operating Systems: UNIX/Linux, Windows Standards: 3GPP, 3GPP2, IS-2000Network Protocol: TCP/IP, SIP, UDP, OSPF, EIGRP, RIPv2, BGP, MPLS Network Tools: Wireshark, IPTrace, SIPtrace, RTPTrace
Real Time Debugging/issue management
Customer Escalation / crisis Management
Interworking with internal and external functional teams
Accomplishments
Experience
06/2014 to Present
System EngineerBoeing – Palmdale, CA,
Document technical specifications and operating standards for telecommunications equipment.
Resolution of 3G CDMA RAN Call Performance Issues for Sprint Network Vision sites Network deployment issues for 4G LTE and eCSFB calls Performance monitoring of over 42 RAN's nationwide and working actively with Sprint and Ericsson support teams to address commissioning and degradation issues.
Working with Samsung Design teams to debug complex field issues and software fixes.
12/2013 to 04/2014
Principal System EngineerAt&T – Huntington Beach, CA,
Customer interface for requirements development all VoWifi, VoLTE and Femto Cell product lines.Development of Network Architecture for VoWiFi for the IMS and non-IMS based core.
Design of Network Architecture for Femto Small Cell technology for Sprint Engineering and design specifications for VoLTE networks.
Gathering of requirements and design for VoWifi IMS based solution for ComCast and Time Warner Cable on 3GPP standards.
Coordination with R&D, Sales and Operations teams for customer trials in CALA and North America.
07/2013 to 11/2013
Senior Software EngineerAmetek, Inc. – Carson City, NV,
Real Time trouble shooting on live customer networks and providing impact and resolution of software problems that affect network performance.* Drive software and engineering solutions with Network Engineering and customer performance teams.* Collection and analysis of complex data in real time embedded platforms.* Formulation and presentation of analysis to various technical teams and customer management.* Handle all emergency callouts and provide technical resolutions with high quality and speed.* Provide Teir2 support for deployment of new hardware and software to on site engineering teams.* Software support prime for new MSC Pooling Architecture for Sprint Wireless.
This involves working with Sprint and Ericsson deployment teams in Kansas City to resolve critical problems and to cutover live traffic in Houston to the largest DCA MSC in North America.* Software support of Circuit Switched Fall Back (CSFB) for Sprint LTE networks.
10/2012 to 07/2013
Design and Integration Testing EngineerAmetek, Inc. – Eighty Four, PA,
Software development for MSC Pooling Functionality for Sprint PLC.
This involved developing requirements, prototyping, functional documentation and coding of new content and white box testing.
Development and lab execution of regression test suite for MSC Pooling.
This involved authoring and execution of large suites of test cases using HP QC for black box regression testing.* Development and validation of deployment documents and procedures for MSC Pooling.
This involved the lab validation of MSC Pooling Implementation Methods and engineering guidelines.
11/2008 to 09/2012
Senior Software EngineerAmetek, Inc. – Lancaster, PA,
Software Support for CDMA 3G Networks for new Distributed Call Processing platform.
Successfully integrated new architecture into Verizon and other tier 3 North American carriers.* Software support for CDMA networks evolution from circuit switched to packet switched networks.
03/2007 to 11/2008
Senior Root Cause EngineerNortel Networks – City, STATE,
Crash analysis for CS1000 Enterprise VoIP platform.
Based on outage footprint investigate and present root cause to commercial customers and drive with design and engineering a complete solution for VoIP Networks.
01/1997 to 02/2007
Senior Software EngineerNortel Networks – City, STATE,
Root Cause Analysis prime for all CDMA Wireless Outages.
Developed data collection tools for CDMA crash analysis.
Member of prototype team that developed Nortel's first flight recorder system that is now used as a model for all system crashes.* Developed software solutions to handle IS41 Network Overload and CDMA Mass Call Events.
These solutions were from ACN layer protocols to SS7 Network Layer protocols.
Was prime developer of Layer 2 congestion control algorithms for Frame Relay Overload Control.
This allowed Nortel to provide critical service even under extreme traffic conditions for events like Hurricane Rita, Katrina and the Southern California earthquakes of 2008.
08/1993 to 12/1997
Member of Scientific StaffBell Northern Research – City, STATE,
Design and support of all ISDN software issues on the DMS100 carrier grade MSC for customers such as Bell South, NYNEX, British Telecom etc.
This included working with customers on feature requirement formulation and working with standard bodies like Bell Labs and ITU/CCITT.
Education and Training
Expected in Dec 1990
BS: Computer Engineering University of Houston - Clear Lake, TX GPA: Computer Engineering
Expected in Dec 1988
BS: Electrical Engineering University of Houston University Park - Houston, TX GPA: Electrical Engineering
Expected in Aug 1993
Masters: Computer Engineering University of Houston - Clear Lake, TX GPA: Computer Engineering
Expected in
VCP - DCV: VMware Certified Professional - Data Center Virtualization(Verification Code: 16087958-9A46-97F51F43BBF5
*CCNA: Cisco Certified Network Associate (CiscoID CSCO11133780)
*Ericsson Certified Associate - IP Networking
*Ericsson Certified - IP Technology (ECT-IP): - , GPA:
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School Attended
University of Houston
University of Houston University Park
University of Houston
Job Titles Held:
System Engineer
Principal System Engineer
Senior Software Engineer
Design and Integration Testing Engineer
Senior Software Engineer
Senior Root Cause Engineer
Senior Software Engineer
Member of Scientific Staff
Degrees
BS
BS
Masters
VCP - DCV: VMware Certified Professional - Data Center Virtualization(Verification Code: 16087958-9A46-97F51F43BBF5
*CCNA: Cisco Certified Network Associate (CiscoID CSCO11133780)
*Ericsson Certified Associate - IP Networking
*Ericsson Certified - IP Technology (ECT-IP)
