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Switch Technician and Sr System Technician Resume Example

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SWITCH TECHNICIAN AND SR SYSTEM TECHNICIAN
Profile


Network System Analyst providing superior technical support for networking issues within the Telecommunications industry. Expert in leading teams to achieve shared goals and objectives.


Core Qualifications
  • Network configuration and support
  • Exceptional troubleshooter
  • Data connectivity
  • Wireless security specialist
  • Project management
Technical Skills
Skills Experience Total Years Last Used
Cisco Networking
Juniper Networking
Professional Experience
Switch Technician and Sr System Technician 06/2014 － Current VERIZON WIRELESS Lenexa, KS
  • Apply technical skills for escalated support for Regional Operations on IMS Core network elements on new and existing platforms.
  • Effectively communicate and escalate IMS core alarms to regional organizations to ensure quick resolution to customer impacting 4G outages/issues.
  • They will utilize a network management system to detect all alarms relating to the IMS Core, assist with trouble tickets to document alarms, and lead troubleshooting calls to correct service disruptions.**Use the monitoring and alarming tools, such as; RTT, VSM, Irisview, and Netscout to support the regional teams especially Operations, during IMS Core and major network alarms in order to mitigate outage duration.
  • Work closely with Operations and Engineering teams to resolve network alarms or issues.
  • Assist other Regional Technicians as needed for MOP reviews, troubleshooting network issues and act as liaison on upgrades/new platform integrations between data engineering and operations.
  • Systems Technician supports operations to ensure that the network is maintained with reliability while meeting or exceeding Verizon Wireless' high expectations with respect to a quality data experience.
  • This position will have direct responsibility for the reliability of the network elements across the KS/MO region as escalated support.
  • Monitor performance results on the network to identify potentially problematic trends after upgrades/new platform Responsible for the advanced support, operation, administration and maintenance of the regional Mobile Switching Center.
  • Manage Cisco 6500 Switches & 10K Routers, CRS-1 series, ASR 5000 and 5500 (1X, DO, HA, XGW, ICSR), Ericsson MME and SGW, Juniper 8216 MLSs and MX960s routers, Lucent 7750 SRs and 7705 CSRs.
  • Acme Session Router and Session Border Controllers.
  • Collect, identify and evaluate reports/logs/configuration changes that impact the performance of Verizon 1XRTT, EVDO and LTE Network.
  • Manage different network performance and monitor tools -RTT, AUTOTEST, JDSU Session Trace, Iris View, SQM, SYSLOG, BRIX, Network Compliance Manager and Netscout Ingenius Infinistream.
  • Other duties include coordinating installation, testing, and troubleshooting of transmission facilities and support of voice switching equipment (TRFO/NNI).
Technical Support Specialist Il 04/2004 － 10/2007 VERISIGN Overland Park, KS
  • Responsible for the support of the Global Roaming Consortium.
  • Managed Cisco Routers, Cisco Switches, Cisco ITPs, Tekelec FRADs, Tekelec STPs and VeriSign SCP and IMP.
  • Troubleshoot SS7 links, ANSI 41 protocols (ISUP, TCAP, SCCP, MTP), IP protocols (TCP/IP family), WANs (Frame Relay, PTP, T1s, E1s, DS0s) and SIP7.
  • Analyzed the quarterly bandwidth utilization and outage resolution reports generated by Orange_Equant and found ways to improve the troubleshooting process.
  • Responsible for escalating unresolved issues to software development Tier 3 support or appropriate department when problem cannot be resolved within technical support.
  • Provided 24/7 network support on a rotation basis (On-call one week per month) Coordinated and implemented different international projects/maintenances: International network migration (from the Bell South Long distance network to the Telefonica Wholesale network) Domestic Cisco ITP rehome migration (from Dallas to San Antonio) Customer routers_ Cisco IOS upgrades International Cisco ITP rehome migration (from Dallas to Forth Worth).
Edge Manager 05/2002 － 03/2004 SAVVIS COMMUNICATIONS St Louis, MO
  • Responsible for second level support and global maintenance in the SAVVIS call center facility.
  • Monitored and performed troubleshooting of various LAN and WAN architectures (ATM and Frame Relay, T1s, T3s) Supervised technicians dispatch to customer site, coordinated replacement of faulty hardware to existing customer access equipment.
  • Took escalations from seven technical support agents, worked with carriers (testing head to head with them with HP) and escalating them when necessary.
  • Coordinated new test implementations in South America.
  • Managed Cisco 2500, 2600, 7500 routers and 1900 switches, Nortel Shasta 5000, Universal Edge, Nortel ARN router, Juniper M20, Lucent Switches Psax 50, Psax 100, Psax 2300 (ATM).
Education
October 2012 Building Core Networks - OSPF, BGP and MPLS by Cisco (July/2009) Cisco 10K and 6500 Configuring and Maintaining VZW Solutions (April/2008) ST16/ST 40 PDSN Starent: Intro, Admin, and Troubleshooting by Starent (September/2008) CCNA Boot Camp (November/2008) Junos Networks Certified Specialist JNCIS-ENT (Completed April, 6 2013) Junos Associate JNCIA-Junos (Completed October 19, 2012) Cisco Certified Network Associate - CCNA (Completed August, 2013) Cisco Certified Network Associate - CCNA (Completed March, 2010) Cisco Certified Network Associate - CCNA (Completed June 16, 2001) Cisco Certified Network Professional - CCNP (Completed February 1, 2002) Cisco Certified Design Associate - CCDA (Completed March 6, 2002) Cisco Certified Design Professional - CCDP (Completed October 4, 2002) LANGUAGE: Spanish (native language) Portuguese (entry level) : Junos Routing Essentials (JRE) Juniper Networks Introduction to EX8216 (Completed April, 2010) Advanced Services CRS-1 Essentials by Cisco
2015 MBA: Rockhurst University Kansas City, MO, United States
2009 Bachelor of Arts: Salvador University - Political Science Kansas City, MO, Argentina
2003 Associate of Science: Johnson Johnson County Community College - Information Technology Kansas City, MO, United States
Diploma: Salvador University
Kansas City, MO
Johnson County Community College GPA: President's Honor Roll Verisign RSU (Restricted Stock Unit) award Verisign RAPID award Verisign Thrive award (International Cisco ITP rehome migration -from Dallas to Forth Worth) Verizon Top Gun Award 2010 Verizon Top Gun Award 2011 President's Honor Roll Verisign RSU (Restricted Stock Unit) award Verisign RAPID award Verisign Thrive award (International Cisco ITP rehome migration -from Dallas to Forth Worth) Verizon Top Gun Award 2010 Verizon Top Gun Award 2011
Skills

ATM, BGP, Broadband, call center, CCNA, Cisco Certified Network Associate, CCNP, Cisco, Cisco Certified, Cisco IOS, Cisco Routers, hardware, databases, Edge, Financial, Forth, Frame Relay, HP, IMS, IP, LAN, Leadership, Managerial Accounting, Marketing Management, access, migration, network support, Network, Networking, Networks, network management system, Nortel, Organizational, OSPF, OSS, Portuguese, protocols, quality, quick, Router, Routers, San, software development, Spanish, SS7, Switches, Switch, Cisco Switches, T1, TCP/IP, technical support, Technician, transmission, Troubleshoot, Troubleshooting, upgrades, View, WAN, WANs

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Resume Overview

Companies Worked For:

  • VERIZON WIRELESS
  • VERISIGN
  • SAVVIS COMMUNICATIONS

School Attended

  • Junos Routing Essentials (JRE)
  • Rockhurst University
  • Salvador University
  • Johnson Johnson County Community College
  • Johnson County Community College

Job Titles Held:

  • Switch Technician and Sr System Technician
  • Technical Support Specialist Il
  • Edge Manager

Degrees

  • October 2012 Building Core Networks - OSPF, BGP and MPLS by Cisco (July/2009) Cisco 10K and 6500 Configuring and Maintaining VZW Solutions (April/2008) ST16/ST 40 PDSN Starent: Intro, Admin, and Troubleshooting by Starent (September/2008) CCNA Boot Camp (November/2008) Junos Networks Certified Specialist JNCIS-ENT (Completed April, 6 2013) Junos Associate JNCIA-Junos (Completed October 19, 2012) Cisco Certified Network Associate - CCNA (Completed August, 2013) Cisco Certified Network Associate - CCNA (Completed March, 2010) Cisco Certified Network Associate - CCNA (Completed June 16, 2001) Cisco Certified Network Professional - CCNP (Completed February 1, 2002) Cisco Certified Design Associate - CCDA (Completed March 6, 2002) Cisco Certified Design Professional - CCDP (Completed October 4, 2002) LANGUAGE: Spanish (native language) Portuguese (entry level) : Junos Routing Essentials (JRE)
    2015 MBA : Rockhurst University
    2009 Bachelor of Arts : Salvador University - Political Science
    2003 Associate of Science : Johnson Johnson County Community College - Information Technology
    Diploma : Salvador University
    Johnson County Community College

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