Switch Technician Andsr System Technician resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Profile
Network System Analyst providing superior technical support for networking issues within the Telecommunications industry. Expert in leading teams to achieve shared goals and objectives.
Core Qualifications
Network configuration and support
Exceptional troubleshooter
Data connectivity
Wireless security specialist
Project management
Professional Experience
05/2014 to CurrentSwitch Technician and
Sr System TechnicianVERIZON WIRELESS | City, STATE,
Apply technical skills for escalated support for Regional Operations on IMS Core network elements on new and existing platforms.
Effectively communicate and escalate IMS core alarms to regional organizations to ensure quick resolution to customer impacting 4G outages/issues.
They will utilize a network management system to detect all alarms relating to the IMS Core, assist with trouble tickets to document alarms, and lead troubleshooting calls to correct service disruptions.**Use the monitoring and alarming tools, such as; RTT, VSM, Irisview, and Netscout to support the regional teams especially Operations, during IMS Core and major network alarms in order to mitigate outage duration.
Work closely with Operations and Engineering teams to resolve network alarms or issues.
Assist other Regional Technicians as needed for MOP reviews, troubleshooting network issues and act as liaison on upgrades/new platform integrations between data engineering and operations.
Systems Technician supports operations to ensure that the network is maintained with reliability while meeting or exceeding Verizon Wireless' high expectations with respect to a quality data experience.
This position will have direct responsibility for the reliability of the network elements across the KS/MO region as escalated support.
Monitor performance results on the network to identify potentially problematic trends after upgrades/new platform Responsible for the advanced support, operation, administration and maintenance of the regional Mobile Switching Center.
Manage Cisco 6500 Switches & 10K Routers, CRS-1 series, ASR 5000 and 5500 (1X, DO, HA, XGW, ICSR), Ericsson MME and SGW, Juniper 8216 MLSs and MX960s routers, Lucent 7750 SRs and 7705 CSRs.
Acme Session Router and Session Border Controllers.
Collect, identify and evaluate reports/logs/configuration changes that impact the performance of Verizon 1XRTT, EVDO and LTE Network.
Manage different network performance and monitor tools -RTT, AUTOTEST, JDSU Session Trace, Iris View, SQM, SYSLOG, BRIX, Network Compliance Manager and Netscout Ingenius Infinistream.
Other duties include coordinating installation, testing, and troubleshooting of transmission facilities and support of voice switching equipment (TRFO/NNI).
04/2004 to 10/2007Technical Support Specialist IlVERISIGN | City, STATE,
Responsible for the support of the Global Roaming Consortium.
Managed Cisco Routers, Cisco Switches, Cisco ITPs, Tekelec FRADs, Tekelec STPs and VeriSign SCP and IMP.
Analyzed the quarterly bandwidth utilization and outage resolution reports generated by Orange_Equant and found ways to improve the troubleshooting process.
Responsible for escalating unresolved issues to software development Tier 3 support or appropriate department when problem cannot be resolved within technical support.
Provided 24/7 network support on a rotation basis (On-call one week per month) Coordinated and implemented different international projects/maintenances: International network migration (from the Bell South Long distance network to the Telefonica Wholesale network) Domestic Cisco ITP rehome migration (from Dallas to San Antonio) Customer routers_ Cisco IOS upgrades International Cisco ITP rehome migration (from Dallas to Forth Worth).
05/2002 to 03/2004Edge ManagerSAVVIS COMMUNICATIONS | City, STATE,
Responsible for second level support and global maintenance in the SAVVIS call center facility.
Monitored and performed troubleshooting of various LAN and WAN architectures (ATM and Frame Relay, T1s, T3s) Supervised technicians dispatch to customer site, coordinated replacement of faulty hardware to existing customer access equipment.
Took escalations from seven technical support agents, worked with carriers (testing head to head with them with HP) and escalating them when necessary.
Coordinated new test implementations in South America.
Expected in October 2012Building Core Networks - OSPF, BGP and MPLS by Cisco (July/2009) Cisco 10K and 6500 Configuring and Maintaining VZW Solutions (April/2008) ST16/ST 40 PDSN Starent: Intro, Admin, and Troubleshooting by Starent (September/2008) CCNA Boot Camp (November/2008) Junos Networks Certified Specialist JNCIS-ENT (Completed April, 6 2013) Junos Associate JNCIA-Junos (Completed October 19, 2012) Cisco Certified Network Associate - CCNA (Completed August, 2013) Cisco Certified Network Associate - CCNA (Completed March, 2010) Cisco Certified Network Associate - CCNA (Completed June 16, 2001) Cisco Certified Network Professional - CCNP (Completed February 1, 2002) Cisco Certified Design Associate - CCDA (Completed March 6, 2002) Cisco Certified Design Professional - CCDP (Completed October 4, 2002) LANGUAGE: Spanish (native language) Portuguese (entry level) | Junos Routing Essentials (JRE), , GPA: Juniper Networks Introduction to EX8216 (Completed April, 2010)
Advanced Services CRS-1 Essentials by Cisco
Expected in 2015MBA | Rockhurst University, Kansas City, MOGPA:
Expected in 2009Bachelor of Arts | Political ScienceSalvador University, Kansas City, MOGPA:
Expected in 2003Associate of Science | Information TechnologyJohnson Johnson County Community College, Kansas City, MOGPA:
Expected in | , Kansas City, MOGPA:
Expected in Diploma | Salvador University, , GPA:
Expected in | Johnson County Community College, , GPA: President's Honor Roll Verisign RSU (Restricted Stock Unit) award Verisign RAPID award Verisign Thrive award (International Cisco ITP rehome migration -from Dallas to Forth Worth) Verizon Top Gun Award 2010 Verizon Top Gun Award 2011 President's Honor Roll Verisign RSU (Restricted Stock Unit) award Verisign RAPID award Verisign Thrive award (International Cisco ITP rehome migration -from Dallas to Forth Worth) Verizon Top Gun Award 2010 Verizon Top Gun Award 2011
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Resume Overview
School Attended
Junos Routing Essentials (JRE)
Rockhurst University
Salvador University
Johnson Johnson County Community College
Salvador University
Johnson County Community College
Job Titles Held:
Switch Technician and
Sr System Technician
Technical Support Specialist Il
Edge Manager
Degrees
Building Core Networks - OSPF, BGP and MPLS by Cisco (July/2009) Cisco 10K and 6500 Configuring and Maintaining VZW Solutions (April/2008) ST16/ST 40 PDSN Starent: Intro, Admin, and Troubleshooting by Starent (September/2008) CCNA Boot Camp (November/2008) Junos Networks Certified Specialist JNCIS-ENT (Completed April, 6 2013) Junos Associate JNCIA-Junos (Completed October 19, 2012) Cisco Certified Network Associate - CCNA (Completed August, 2013) Cisco Certified Network Associate - CCNA (Completed March, 2010) Cisco Certified Network Associate - CCNA (Completed June 16, 2001) Cisco Certified Network Professional - CCNP (Completed February 1, 2002) Cisco Certified Design Associate - CCDA (Completed March 6, 2002) Cisco Certified Design Professional - CCDP (Completed October 4, 2002) LANGUAGE: Spanish (native language) Portuguese (entry level)