Livecareer-Resume

Support Center Agent Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Compassionate Support Center Agent with documented strengths in building customer relationships. Patient, outgoing and professional with focus on providing effective solutions to Diplomat inquiries and concerns. I have three years of experience working directly and building rapport with ABFM Diplomats. I am eager to provide the best possible support and allow Diplomats to determine when needs have been met.

Skills
  • Call center operations
  • Data gathering through CRM/WebAdmin
  • Analytical abilities
  • Technical troubleshooting
  • Training and Development
  • Account updating via CRM
  • Training experience
  • Customer communications
  • Resolving issues
  • Call controlling
  • Providing customer support
  • Professional telephone voice
  • Microsoft CRM system expert
Experience
09/2017 to Current
Support Center Agent Tommy Bahama Vacaville, CA,
  • Asked probing questions to determine needs of the Diplomate.
  • Educated Diplomats on how to navigate the physician portfolio.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with Diplomats in CRM to track requests, problems and solutions.
  • Corresponded with Exam Team members to build and implement successful solutions to Diplomate concerns and inquiries.
  • Trained new employees to promote efficiency and productivity team-wide.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Explained key information regarding ABFM Certification process to Diplomats to encourage informed decision-making.
  • Evaluated Diplomate account information to assess current issues and determine potential solutions.
  • Escalated calls and cases as needed to Exam Team members/executives.
01/2017 to 09/2017
Cashier Hilton Worldwide New York, NY,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
01/2017 to 09/2017
Waitress American Veterinary Group Lakeland, FL,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
05/2015 to 05/2016
Kennel Technician Tin Woof Inn City, STATE,
  • Maintained clean and orderly play yards, kennels and cages.
  • Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
  • Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
  • Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Rotated walking animals outside for potty breaks to avoid accidents in play areas and on bedding.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Education and Training
Expected in 2013
High School Diploma:
Scott County High School - Georgetown, KY
GPA:
Expected in
: Veterinary Technology
Morehead State University - Morehead, KY
GPA:

Student account currently "medical hold" at Morehead State University, due to personal health complications.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Scott County High School
  • Morehead State University
Job Titles Held:
  • Support Center Agent
  • Cashier
  • Waitress
  • Kennel Technician
Degrees
  • High School Diploma
  • Some College (No Degree)

Similar Resume

View All
Technical Support/Call Center Agent
Support Center Agent/Coordinator
Central Support/Call Center Agent