Support Center Agent Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Compassionate Support Center Agent with documented strengths in building customer relationships. Patient, outgoing and professional with focus on providing effective solutions to Diplomat inquiries and concerns. I have three years of experience working directly and building rapport with ABFM Diplomats. I am eager to provide the best possible support and allow Diplomats to determine when needs have been met.

  • Call center operations
  • Data gathering through CRM/WebAdmin
  • Analytical abilities
  • Technical troubleshooting
  • Training and Development
  • Account updating via CRM
  • Training experience
  • Customer communications
  • Resolving issues
  • Call controlling
  • Providing customer support
  • Professional telephone voice
  • Microsoft CRM system expert
09/2017 to Current
Support Center Agent Tommy Bahama Vacaville, CA,
  • Asked probing questions to determine needs of the Diplomate.
  • Educated Diplomats on how to navigate the physician portfolio.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with Diplomats in CRM to track requests, problems and solutions.
  • Corresponded with Exam Team members to build and implement successful solutions to Diplomate concerns and inquiries.
  • Trained new employees to promote efficiency and productivity team-wide.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Explained key information regarding ABFM Certification process to Diplomats to encourage informed decision-making.
  • Evaluated Diplomate account information to assess current issues and determine potential solutions.
  • Escalated calls and cases as needed to Exam Team members/executives.
01/2017 to 09/2017
Cashier Hilton Worldwide New York, NY,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
01/2017 to 09/2017
Waitress American Veterinary Group Lakeland, FL,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
05/2015 to 05/2016
Kennel Technician Tin Woof Inn City, STATE,
  • Maintained clean and orderly play yards, kennels and cages.
  • Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
  • Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
  • Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Rotated walking animals outside for potty breaks to avoid accidents in play areas and on bedding.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Education and Training
Expected in 2013
High School Diploma:
Scott County High School - Georgetown, KY
Expected in
: Veterinary Technology
Morehead State University - Morehead, KY

Student account currently "medical hold" at Morehead State University, due to personal health complications.

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Scott County High School
  • Morehead State University
Job Titles Held:
  • Support Center Agent
  • Cashier
  • Waitress
  • Kennel Technician
  • High School Diploma
  • Some College (No Degree)

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