A supervisor proactive in process improvements,
developing people, and managing multiple projects under tight deadlines. Brings 11 years of management experience from public and private sectors. Expertise in assisting with labor
relation matters, training and supporting business line operations.
Exceptional organizational skills
Expert in facilitating computer problem resolutions; CRM, NICE and CISCO
Creative problem solver
Earned Special ContributionAwards in August, 2016, August, 2015, September, 2014, August, 2013, August, 2012 and September, 2011.
Department Of Veterans AffairsDecember 2010 to CurrentSupervisory Legal Administrative Specialist Cleveland, Ohio
Lead 18 Legal Administrative Specialists with a strong service delivery framework to counsel Veterans, their dependents, and beneficiaries regarding the full array of benefits available through the Department Of Veterans Affairs.
Completes quality reviews.
Applies sound personnel management principles.
Maintains time and leave records.
Ensures employees complete all core technical training
Prepares Systematic Analysis of Operations reports.
Conducts effective planning and forecasting to improve efficiency.
Assist in the interviewing process for new employees.
Oversee testing of numerous computer program updates.
Interactive conversations with union representatives.
Department Of Veterans AffairsOctober 2007 to November 2010Legal Administrative Specialist Cleveland, Ohio
Counseled Veterans, their dependents, and beneficiaries via telephone regarding the full array of benefits available through the Department of Veteran Affairs, as well as non-VA benefits available through other organizations concerned with Veterans.
Processed Change of Addresses, Direct Deposits, explained burial allowance claims, Verification of Status of Dependents forms and School Child Verification forms.
Interpreted complex written material to include the governing legal and regulatory provisions such as organizational policies, procedural and operating instruction manuals, United States Code Title 38, VA Regulations, Manuals, Operating Memorandums, Precedent Court Decisions, and VA Pamphlet 26-7, etc.
Xpress Loan ServicingAugust 2006 to August 2007Team Leader Cleveand, OH
Supervised seven loan processors with originating Federally Funded Consolidation loans.
Supported department supervisor with daily monitoring of call center workload which consisted of attending meeting and assigning processors to different teams.
Mortgage Information ServicesMarch 2005 to June 2006Escrow Officer Cleveland, OH
confirming title objections were cleared; coordinating residential real
estate closings with Signers, Broker, and Lenders.
settlement statements for refinanced loans throughout the country as law
information, advice and assistance on all types of loans to include Veterans, private mortgage lending institutions, real estate brokers,
builders, attorneys, title companies and other real estate professionals.
Worked on loan
closings that were highly complex and often involved detailed analysis of
First American Equity Loan ServicesMay 2002 to February 2005Team Leader Cleveland, OH
Supervised nine Title Coordinators with answering questions on or about property searches from title examiners throughout the country.
Supported title reviewers with retrieving additional information before preparing title commitments.
Supported the manager with hiring examiners, acted as a liaison between banks and closing departments.
Acted as Department Manager.
Cleveland State UniversityReal Estate Cleveland, OH, Cuyahoga
College coursework completed 67
Real Estate Principal & Practice-June, 1997
Valuation of Residential Properties - January, 1998
Real Estate Financing - January, 1998
Real Estate Law - June 1997
Debtor/Creditor Law - August, 2004
Cuyahoga Community CollegeParalegal StudiesCleveland, OH, Cuyahoga
College Coursework Completed 43 Semester Hours
Ohio Real Estate Sales License
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Companies Worked For:
Department Of Veterans Affairs
Xpress Loan Servicing
Mortgage Information Services
First American Equity Loan Services
Cleveland State University
Cuyahoga Community College
Job Titles Held:
Supervisory Legal Administrative Specialist
Legal Administrative Specialist
Real Estate Paralegal Studies
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