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supervisor sales resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

To obtain a position where my acquired skills will be used to exemplify the standards of the company. I'm Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. I'm self-motivated professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. I also come with the work experience and knowledge of CRO on Regional Rail as well as negotiation skills with union contracts. Due to this good working relationship all of the sales offices are able to call me with any an all of their ASD issues and I'm able to reach out to the appropriate person to get the issued fixed in most cases. I'm a dedicated employee known for pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Customer Service-Oriented
  • Balance Verification and Reconciliation
  • Attention to Detail
  • Honest and Ethical
  • Customer Service
  • Vault Monitoring
  • Time Management
  • Team Leadership
  • Cash Handling
  • Analytical Thinking
  • Pleasant and Personable
  • Reliable and Responsible
  • Decision Making
  • Team Cooperation
  • Problem Solving
  • Verbal and Written Communication
Experience
Supervisor Sales, 09/2022 - Current
SEPTA City, STATE,
  • Administers and controls the sales staff assigned to the applicable sales office or remote sites to ensure compliance with established policies and procedures, especially with regard to cash handling, electronic payments, paperwork preparation and customer relations. Corrects performance deficiencies as required.
  • Maintains and controls all cash funds required to effectively operate sales office sites; determines proper authorization and documentation for all disbursements in the form of cash or check; receives and accurately categorizes payments due the Authority; performs a daily cash balance of the office cash fund; generates requests for cash fund replenishment and/or performs the deposit of collected funds.
  • Prepares and records change and boarding instrument and card media allotments; confirms the accuracy of sales documentation against physical counts of cash and unsold instruments; consolidates sales proceeds for bank deposit; and prepares reports of sales activities as required. Resolves and records all discrepancies, collects shortages or disposes of overages within the stipulated period.
  • Interfaces with external outlets or agencies, such as school districts, corporations, etc., to coordinate authorized requests for the issuance or replenishment of boarding instrument and card media allotments; receives, verifies and records proper payment; and resolves all inconsistencies to ensure the highest level of service and responsiveness to business community needs.
  • Performs physical inventories of all boarding instruments and card media, daily and as required; records results; and reports on and resolves all inconsistencies. Generates requests for instrument replenishment to ensure that adequate levels are maintained to satisfy demand and are properly controlled.
  • Investigates in response to customer complaints received regarding sales operations. Undertakes necessary administrative/operational actions in order to resolve any deficiencies and to ensure system responsiveness.
  • Interfaces with other departments, such as Operations, Purchasing, Regional Rail, Marketing, as well as external commercial/retail establishments to coordinate and satisfy authorized requests for issuance or revision of instrument sales and/or change allotments to support ongoing sales program needs or special events.
  • Monitors and maintains all register equipment assigned to the Sales Office to efficiently monitor, analyze, control and report sales activities; simplifies forms to expedite and enhance information flow and ensure adequate training of staff responsible to utilize system.
  • Performs special control reviews within the sales operation or analyses to determine the effectiveness of sales and efficient utilization of personnel; conducts site and equipment reviews to ensure that operations are conducted securely and present an attractive image to the Authority’s patrons. Must perform special control reviews including ASD knowledge.
  • Performs other duties as assigned.
Special Assignment, 02/2020 - 09/2022
SEPTA City, STATE,
  • Recommended policies, procedures and strategic goals to meet agency requirements.
  • Perform weekly audits of Septa key.
  • Get monthly software updates on the ASD as well as sales reviews and changes made to the Septa Key system.
  • Work with and have weekly meetings with our outside contractor Conduit with all things ASD ie updates, new builds for the system, any setbacks or new issues that our sales office may have are handle by me.
  • Organized and prepared instructional materials, communiqués and reports to facilitate tellers/sales clerks learning.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Senior Transit, 12/2005 - 02/2020
SEPTA City, STATE,
  • More than 14yrs experience in sales with duties that include but were not limited to performing as head teller and overseer of activity for the sales office in conjunction with or in absence of the supervisor.
  • Reconciling transit tellers and balances sales offices cash and fare media inventories.
  • Secure sales office and arming the security system.
  • Intercedes and mitigate customer disputes arising from transit teller transactions.
  • Sells Septa key cards to the general public at a high volume sales office.
  • Provide specific information concerning the multiple financial aspects of the septa key card and transit information to patrons making purchases.
  • In addition my other daily duties include preparing orders based on supply and demand for certain products sold at the FTC sales office.
  • Helping other employee make the transition in sales from legacy products to key products.
  • Counted and allocated money’s received and shipped to/from different banks.
Money Room Clerk Money Room Clerk, 12/2004 - 11/2006
Philadelphia Federal Reserve City, STATE,
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Adhered to regulatory and company security and audit procedures.
Education and Training
High School Diploma: , Expected in 06/0001
-
Lankenau Motivational High School - Philadelphia,
GPA:
Status -

PROJECTS Trained Septa’s employees on the new system during the transition from legacy products to key cards.

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Resume Overview

School Attended

  • Lankenau Motivational High School

Job Titles Held:

  • Supervisor Sales
  • Special Assignment
  • Senior Transit
  • Money Room Clerk Money Room Clerk

Degrees

  • High School Diploma

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