LiveCareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Profile

Rural Mail Carrier with the USPS for 15 years with over 7 years of management experience. Assigned as Officer in Charge in a Post Office where there was not a Postmaster on 2 separate occasions for an approximate total of one year service. I was Supervisor of Customer Service of an office employing approximately 75-80 people, of those I was directly responsible for the supervision of 40 employees. I had frequent contact with the public, representatives of the community and businesses. Worked in the furniture industry where I was involved in production planning and purchasing. I was responsible for the expediting of materials to meet production deadlines. I had frequent phone contact with vendors and successfully worked to get the needed materials on time to meet production standards. I have also worked in retail, specifically grocery, where I worked with the public and as bookkeeper handling large sums of money, reconciling cashiers drawers and making nightly deposits.

Qualifications

  • Customer service-oriented
  • Customer service-focused
  • Active listening skills
  • Proper phone etiquette
  • Large cash/check deposits expert
  • Opening/closing procedures
  • Courteous demeanor
  • Results-oriented
  • File/records maintenance
  • Reports generation and analysis
  • Strong organizational skills
  • Seasoned in conflict resolution
Relevant Experience
  • Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Greeted customers upon entrance and provided assistance in person and by phone regarding store operations, products, promotions and services
  • Oversaw a medium sized group of craft employees
  • Multi-tasked on a daily basis

Experience
to
Supervisor of Customer Service 204-B Taher, Inc. Kimball, MN,

Supervised carrier activities, evaluated daily workload and made carrier and route assignments based on such information. Responsible for scheduling employee hours and personal time based on available human resources. Participated in the recruitment of new employees thru the application and interviewing process. Participated in record-keeping of work hours, mail volume, accidents and injury occurrences as well as personnel time and attendance. Gave weekly stand-up talks to employees relevant to their jobs. Quarterly reviewed attendance with employees. Offered commendation or discipline when needed. Insured OSHA regulations were met as well as in-house audits were completed. Nightly deposits of large sums of money. Opened and closed offices that I was assigned to. Promoted sales and services of the Postal Service. Dealt extensively with the public and help resolve consumer complaints as well as employee concerns. Involved in driving observations to ensure carriers were following safe driving practices and mail delivery. Reviewed carrier record-keeping for accuracy. Generated reports and faxed to appropriate personnel. Oversaw all mail was dispatched in the evening and any accountable mail was securely locked up.

to
Expediter/Production Planning Drexel Heritage City, STATE,

Responsible for the expedition of materials for major furniture company under the supervision of 3 buyers. Daily phone contact with vendors and plant personnel with regards to such materials. Met deadlines required to meet production demands. Checked availability of materials before placing them into production.  Use of various office equipment. Typed correspondence and requisitions for three different buyers.

to
Cashier/Bookkeeper Ingles City, STATE,

Checked out customers and bagged items quickly. Organized and positioned product on shelves. Helped customers locate items and did price checks. Reconciled sale receipts with monies taken in. Balanced employees cash draw and make nightly deposits.

Education
Expected in 1980 to to
High School Diploma: Concentration on Science and Business
Cawood High School - Harlan, KY
GPA:
Expected in to to
Certificate of Completion: Phlebotomy
Western Piedmont Community College - Morganton, NC
GPA:

Received a certificate of completion and certified as a Phlebotomist around 1992. Interned at local hospital and met industry standards for completion of course.

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Resume Overview

School Attended

  • Cawood High School
  • Western Piedmont Community College

Job Titles Held:

  • Supervisor of Customer Service 204-B
  • Expediter/Production Planning
  • Cashier/Bookkeeper

Degrees

  • High School Diploma
  • Certificate of Completion

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