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Supervisor/Master Technician Resume Example

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SUPERVISOR/MASTER TECHNICIAN
Summary

Knowledgeable Communications Technician with over 8 years experience. Hands-on experience troubleshooting and repairing identified issues to ensuring products are configured and programmed to customers specifications. Collaborative and communicative with the ability to manage and coordinate work efforts by interfacing with both internal and external workgroups.

Skills
  • Team building
  • Team management
  • Communications
  • Problem Solving
  • Teamwork
  • Employee Training
  • Management
  • Leadership
  • Supervisory Skills
  • Customer Relationship Management
Experience
07/2018 - CurrentSupervisor/Master TechnicianOnepath Systems LLC | Charlotte, NC
  • I managed up to 10 technicians for the ongoing operations of Google Fiber.
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Conducted training needs assessments and provided ongoing training for staff.
  • Communicated clear goals to the team and fostered a collaborative work environment.
  • Maintained compliance with company policies, objectives and communication goals.
  • Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Developed team management processes to seamlessly manage daily operations.
  • Performed root cause analysis to identify causes of install defects, & implemented corrective measures.
  • Refined & standardized technician best practices resulting in regularly exceeding KPI targets.
09/2016 - 07/2018Broadband TechnicianOnepath Systems LLC | Charlotte, NC
  • Worked collaboratively with customers, team members, implementation consultants, and resources across the company to achieve desired results
  • Keep inventory up to date and vehicle well maintained.
  • Provided high level and in depth technical support by resolving service issues on a service appointment in a manner and time frame consistent with department and team service levels and goals.
  • Emphasized product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations.
  • Provided installation, service and maintenance for broadband internet and digital telephone service.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
  • Trained and developed new broadband technicians according to company policy.
  • Installed, set up and repaired devices and system components.
  • Hands on work with Coaxial, Cat5e, Cat6 & Etc
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
05/2014 - 09/2016Installation Cable/Security System Lead TechnicianINFINITE COMMUNICATIONS, INC | Charlotte, NC
  • I managed up to 5 technicians for the ongoing operations of Time Warner Cable.
  • Installed, tested and serviced alarm systems, ensuring that they functioned correctly.
  • Performed regular inspections to ensure alarm systems and equipment worked according to specifications.
  • Making sure customer is satisfied with the work performed.
  • Instructed customers on device's proper use and maintenance.
  • Worked with the team to make sure all goals are met and that everyone follows procedures.
  • Provide support for the team and customers.
  • Selected the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
  • Handled all delegated tasks, including ordering equipment and making sure other technician are completely there task at hand.
  • Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
  • Troubleshot and diagnosed systems using speed, ping and related tests.
  • Hands on work with Coaxial, Cat5e, Cat6 & Etc
10/2012 - 05/2014Cable Installation TechnicianNATIONAL CABLE SECURITY | Greensboro, NC
  • Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone.
  • Meeting standards held by the company.
  • Contacted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
  • Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
  • Owned and addressed customers needs and product issues from inception to resolution.
  • Team player that always assist team members in need of support.
  • Installed outlets, drops, converters, modems and digital terminals.
  • Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
  • Hands on work with Coaxial, Cat5e, Cat6 & Etc
Education and Training
10/2019Certified Fiber Optic Technician (CFOT)
National Urban League | Charlotte, NC
  • Expires: Feb 2023
  • Credential Identifier Credential ID: 3250544
10/2019Certified Premises Cabling Technician (CPCT)
National Urban League | Charlotte, NC
  • Expires: Feb 2023
  • Credential Identifier Credential ID: 3250544
10/2016Computer Systems Networking & Telecommunications
Google Fiber Academy | Atlanta,GA
06/2009HIGH SCHOOL DIPLOMA, High School Diploma
Morehead High School | Eden, NC
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Resume Overview

Companies Worked For:

  • Onepath Systems LLC
  • INFINITE COMMUNICATIONS, INC
  • NATIONAL CABLE SECURITY

School Attended

  • National Urban League
  • Google Fiber Academy
  • Morehead High School

Job Titles Held:

  • Supervisor/Master Technician
  • Broadband Technician
  • Installation Cable/Security System Lead Technician
  • Cable Installation Technician

Degrees

  • 10/2019 Certified Fiber Optic Technician (CFOT)
    10/2019 Certified Premises Cabling Technician (CPCT)
    10/2016 Computer Systems Networking & Telecommunications
    06/2009 HIGH SCHOOL DIPLOMA, High School Diploma

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