Supervisor/Master Technician Resume Example
Love this resume?Build Your Own Now
RYONHAMPTON
Summary
Knowledgeable Communications Technician with over 8 years experience. Hands-on experience troubleshooting and repairing identified issues to ensuring products are configured and programmed to customers specifications. Collaborative and communicative with the ability to manage and coordinate work efforts by interfacing with both internal and external workgroups.
Experience
Lead Fiber Optic TechnicianAltice Usa | Springfield , MO | September 2020 - October 2021
- Laid out cabling plans and ran through buildings to desired locations.
- Installed, set up and repaired devices and system components.
- Performed site evaluations, customer surveys and team audits.
- Constructed cases to surround and protect splices.
- Reviewed line drawings to locate and splice buried fiber optic cables.
- Conducted tests on fiber optic cables and corrected faults.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Dress and laces fiber optic splitters for LCP
- Pulling backbone fiber
- Ability to read blueprint
- All work was done for Windstream
Supervisor/Master TechnicianAt & T | New Almaden , CA | July 2018 - September 2020
- I managed up to 10 technicians for the ongoing operations of Google Fiber.
- Monitored employee performance and conducted retraining to correct problems and optimize productivity.
- Conducted training needs assessments and provided ongoing training for staff.
- Communicated clear goals to the team and fostered a collaborative work environment.
- Maintained compliance with company policies, objectives and communication goals.
- Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Developed team management processes to seamlessly manage daily operations.
- Performed root cause analysis to identify causes of install defects, & implemented corrective measures.
- Refined & standardized technician best practices resulting in regularly exceeding KPI targets.
Broadband TechnicianOnepath Systems LLC | City , STATE | September 2016 - July 2018
- Worked collaboratively with customers, team members, implementation consultants, and resources across the company to achieve desired results
- Keep inventory up to date and vehicle well maintained.
- Provided high level and in depth technical support by resolving service issues on a service appointment in a manner and time frame consistent with department and team service levels and goals.
- Emphasized product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Created agendas and communication materials for team meetings.
- Performed site evaluations, customer surveys and team audits.
- Trained and developed new broadband technicians according to company policy.
- Installed, set up and repaired devices and system components.
- Hands on work with Coaxial, Cat5e, Cat6 & Etc
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
Installation Cable/Security System Lead TechnicianINFINITE COMMUNICATIONS, INC | City , STATE | May 2014 - September 2016
- I managed up to 5 technicians for the ongoing operations of Time Warner Cable.
- Installed, tested and serviced alarm systems, ensuring that they functioned correctly.
- Performed regular inspections to ensure alarm systems and equipment worked according to specifications.
- Making sure customer is satisfied with the work performed.
- Instructed customers on device's proper use and maintenance.
- Worked with the team to make sure all goals are met and that everyone follows procedures.
- Provide support for the team and customers.
- Selected the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
- Handled all delegated tasks, including ordering equipment and making sure other technician are completely there task at hand.
- Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Hands on work with Coaxial, Cat5e, Cat6 & Etc
Cable Installation TechnicianNATIONAL CABLE SECURITY | City , STATE | October 2012 - May 2014
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone.
- Meeting standards held by the company.
- Contacted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
- Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
- Owned and addressed customers needs and product issues from inception to resolution.
- Team player that always assist team members in need of support.
- Installed outlets, drops, converters, modems and digital terminals.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Hands on work with Coaxial, Cat5e, Cat6 & Etc
Skills
- Communications
- Problem Solving
- Teamwork
- Employee Training
- Management
- Leadership
- Supervisory Skills
- Customer Relationship Management
- Fiber optic construction
- Splicing
- Work great with tools
- Work ethic
Education and Training
Certified Fiber Optic Technician (CFOT)National Urban League, City
- Expires: Feb 2023
- Credential Identifier Credential ID: 3250544
Certified Premises Cabling Technician (CPCT)National Urban League, City
- Expires: Feb 2023
- Credential Identifier Credential ID: 3250544
Fiber Optic Installer TrainingComputer Systems Networking & TelecommunicationsGoogle Fiber Academy, CityOctober 2016
HIGH SCHOOL DIPLOMA, High School DiplomaMorehead High School, City, StateJune 2009
Alarm LicenseSecurity And Protective ServicesNorth Carolina Private Protective Services, City
Exp Date: 12/31/2017
Certifications
- [OSHA Fall Protection] Training -[10/22/21]
- [Aerial and Scissor Lifts] Training - [10/22/21]
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Word choice
Resume Overview
School Attended
- National Urban League
- Google Fiber Academy
- Morehead High School
- North Carolina Private Protective Services
Job Titles Held:
- Lead Fiber Optic Technician
- Supervisor/Master Technician
- Broadband Technician
- Installation Cable/Security System Lead Technician
- Cable Installation Technician
Degrees
- Certified Fiber Optic Technician (CFOT)
Certified Premises Cabling Technician (CPCT)
Fiber Optic Installer Training Computer Systems Networking & Telecommunications
HIGH SCHOOL DIPLOMA, High School Diploma
Alarm License Security And Protective Services
Similar Resumes
