A reliable, capable and enthusiastic Sr. System Analyst who is able to take on the duties of any leadership role. Also possessing extensive experience of supporting, developing and motivating a team to do better and to continue improvements across a range of work activities. Currently looking to join a suitable organization that rewards hard work and offers good opportunities for career development.
Microsoft Operating systems (XP/7/8/10)
Windows Server 2008/ 2012
Microsoft Office Suite applications.
Proven skills in configuring, troubleshooting, and supporting end user clients systems including desktop/laptop.
Knowledge and skill of peripheral administration to include printers, scanners, and copiers.
Network configuration and protocols including TCP/IP, DHCP, DNS.
Remote desktop protocol (RDP) and applications (LogMeIn, PCAnywhere, DameWare)
Imaging and ghosting software (Acronis, PowerISO, and Symantec)
Removal of viruses and spyware.
Working knowledge of network switches, firewalls, and SonicWALL's.
Mobile device support and administration.
Familiar with configuring of VoIP
Configured and repair of point of sale (POS) systems.
Reading and interpret of electronic schematics.
Component level troubleshooting and repair.
SITA.aeroSan Diego, CASupervisor/Lead Engineer07/2012 to Current
Provide proficient field operations and customer service to San Diego Airport.
Lead/Supervisor CUSS/CUPPS Support Team.
Respond and provide first and second level technical support to all Airlines field operation related issues.
Collaborate with Network Administrators to prevent system downtime.
Configure, troubleshoot, and repair Microsoft Windows Common Use Self Service (CUSS) kiosks and Common Use Passenger Processing Systems (CUPPS).
Familiar with airline applications such as Sabre, QIK, Sabre Interact, SHARES, and GO Now.
Assist in configuring and troubleshooting Windows Server 2008/2012, LAN/DNS Administrations, and VMWare.
Create, add/move users and workstations within Active Directory.
Create and implement SOP's according to company policy.
Usage of Track-IT ticket system for defining of generated tickets and SLA.
Maintain and update Technicians schedules.
Create accurate technical reports and documents of systems configuration and usage.
Plan and organize formal training of airlines staff of usage of CUPPS systems.
Adecco StaffingSan Diego, CAField Service Representative10/2011 to 05/2012
Visit hospitals and medical centers throughout the US performing system upgrades and service calls.
Primarily perform service calls and repairs to AVEA ventilator units.
Install new TCA (Transducer Communication Alarm) and (Enhanced Patient Monitoring) boards to the ventilators.
Perform new calibrations and OVP (operational verification procedures) to the ventilators.
Complete accurate technical reports and documents in a timely manner.
Conduct training on ventilators to customers as needed.
Maintain excellent customer service relationships for future services.
Indyme Solutions, INCSan Diego, CASr. Test Technician08/2007 to 10/2011
Provide excellent communication solutions within the retail environment Test, repair, and install retail paging control unit systems.
Configure, implement, and install correct software and network settings according to system used.
Assemble and configure wireless call boxes and access points.
Proficient in the usage of automatic test equipment with Lab view software.
Provide Desktop Support that included hardware and software issues, within Manufacturing department when needed.
Surface mount and thru-hole soldering when appropriate and necessary.
Assist Management and Engineers with detailed and precise writing procedures of test systems.
Navigate and process the usage of parts using Macola and File Maker Pro programs.
San Diego Cash RegisterSan Diego, CAField Service Technician03/2005 to 07/2007
Repaired, maintained and installation of point of sale (POS) systems within the restaurant industry.
Primarily configured, installed, and repaired ALOHA software base point of sale (POS) systems for restaurants in San Diego area.
Provided corrective desktop maintenance to restaurants servers according to company policies.
Met all service level agreements (SLA) per client.
Repaired and installed Radiant, MICROS, Posiflex, NCR, and PAR terminals.
Installed and configured a variety of DSL routers, switches, and sonic wall systems when necessary.
Repaired and installed wired networks as needed.
Proposed system upgrades and system training to Managers when appropriate.
U.S. NavySan Diego, CAAviation Electrician Mate11/1997 to 12/2004
Maintain and repair electrical instrument systems on military aircraft.
Troubleshoot and repair aircrafts electrical systems, to include power generations, conversion, and distribution systems.
Read and interpret schematics for interior and exterior lighting, landing gear, flight control and power plant engine.
Provide general preventive maintenance, such as wiping and cleaning of electrical systems.
Part of the safety and regulations team within electrical department.
Education and Training
AS:Electronic Engineering Technology1999ITT Technical Institute, San Diego, Ca.Electronic Engineering Technology
A+ Certification, CompTIA.2009
Security + Certification, CompTIA, Fall2018
Activities and Honors
* Customer Focus.
* Attention to Detail.
* End-User Support
* Innovative IT Initiatives
* Client Relations