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Supervisor Resume Example

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SUPERVISOR
Summary

Dedicated Clinical Research Coordinator experienced in complying with study protocols, standard operating procedures and good clinical practices. Practiced problem-solver with strong attention to detail. Prepared to offer twelve years' experience in the field and take on a fast-paced position.

Skills
  • EMR
  • Customer Service Skills
  • EKGs
  • GCP
  • Insurance
  • Microsoft Office
  • Recruitment
  • Vital Signs
  • Documentation requirements
  • Specimen handling
  • Case report management
  • Research experience
  • Dispensing oversight
  • Scheduling proficiency
  • Customer Service
  • Entry management
  • Team Building
  • MS Office
  • Administrative support
  • First Aid/CPR
Experience
Supervisor | 05/2007 to Current
Heart of America Eye Care, P.A. - Shawnee, KS
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Directed and motivated team of 20 Technicians/Scribes in a clinical setting.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Coached and mentored staff members by offering constructive feedback and asking about long-term career growth goals.
  • Observed pupils, visual acuteness, and extra-ocular movements to check patient status.
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Advised patients on ocular medications, dressings, and contact lenses.
  • Cleaned, sterilized and maintained all surgical equipment and maintained examination rooms.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Earned reputation for good attendance and hard work.
Clinical Research Coordinator | 05/2007 to Current
Heart of America Eye Care P.A - Shawnee, KS
  • Collaborated with sponsors and investigators to carry out efficient and fully compliant research trials.
  • Kept patient care protocols and clinical trial operations in compliance.
  • Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants.
  • Conducted informed consent presentations and maintained documentation.
  • Adhered to standards in all areas, including data collection, research protocols and regulatory reporting.
  • Coordinated protocols by organizing and prioritizing all activities associated with studies, including Phase II, Phase III and Phase VI trials.
  • Managed clinical research trials involving Glaucoma, Dry Eye, Presbyopia and Ptosis disorders.
  • Recruited volunteers for studies by phone, database search and outside referral services.
  • Collected, processed and delivered specimens from trial participants.
  • Obtained informed consent of research subjects or guardians
  • Supported the research department by compiling paperwork and taking detailed meeting minutes.
  • Utilized Medidata Rave, Imedinet, Datatrak, IMB, Oracle and Omni Com to compile data gathered from various sources.
  • Managed IRB submissions through Alpha IRB, Sterling IRB and WIRB-Copernicus IRB.
Optometric Technician | 01/1998 to 01/2001
Professional Eye Care Associates - Overland Park, KS
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Scheduled appointments for patients via phone and in person.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
Education and Training
Shawnee Mission North High School - KS
High School
05/2000
Certifications

First Aid/CPR/BLS

September 2019-September 2021

NIDA GCP

April 2020-April 2023

IATA SAF-T-PAK

February 2020-February 2022

Additional Information
  • Authorized to work in the US for any employer
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Resume Overview

Companies Worked For:

  • Heart of America Eye Care, P.A.
  • Heart of America Eye Care P.A
  • Professional Eye Care Associates

School Attended

  • Shawnee Mission North High School

Job Titles Held:

  • Supervisor
  • Clinical Research Coordinator
  • Optometric Technician

Degrees

  • High School

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