Supervisor Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Energetic and Proactive Quality Assurance Supervisor has experience in leading globally positioned large teams in complex and fast stridden SOA architecture platform, Linux, UNIX, Windows and Client Server applications and hands on Agile, TDD, waterfall methodologies and SME in Telecoms/Cable provisioning Enterprise and Consumer Platforms and managing building and guiding test strategies/test plans and automation and leader responsible for multiple functional areas existed on cross platforms, hands on with requesting process of strategic partner new resources and hardware needs.


• Team Supervisor

• Agile/Scrum Expertise

• Production Support

• Versed with SDLC

• Automation

• Communication

• SME Provisioning

• KPI/Status Report

  • Exceptional trouble shooter
  • VoIP Knowledge
  • HP ALM SAAS/Service Test
  • Parasoft Soatest
  • Rally Requirements Management
  • System Integration/Functional
  • User Interface

Development Teams Recognitions on Quality Testing Deliverables

Good Planning and Strong Team Work Personality for on time delivery

04/2007 to Current Supervisor Bowlero Corp | Canton, OH,

team involved in testing Triple Play Provisioning Middleware application. Performed E2E Integration, Regression, smoke test, functional testing. Part of provisioning process was tuning eMTA on right BACC of a switch. Preparation of test plans, test scripts in Quality center and participated in Test Plan reviews. Good at understanding Business requirements, Product requirements and interface agreement documents. Assisting UAT test team performing user scenarios. All defects were tracked, analyzed and documented using Quality Center 9.0.

06/2006 to 04/2007 Senior Test Engineer Microsoft Corporation | Baltimore, MD,

involved in Testing of Cable service features using multiple Resident Applications offered by MSO. Tested Services like On-Demand, PayPerView (PPV), up sell, Start Over, Split Channel, EAS, ITV-apps. The features supported by different Set top boxes (STB's) of Scientific Atlanta STB's E 8000, 8010, 8300 Standard Definition and High Definition boxes, and E2000, E2010 E3520-SD/HD. Testing includes verifying the content protection on the output ports on the set-top, the test include CGMSA, Macro vision and 1394, HDMI and DVI tests. Testing includes Sanity, regression and SVT. Defects were tracked, analyzed, and documented using Mercury Test Director 8.2 and Quality center.

06/2005 to 06/2006 SQA Tester Ncsoft | San Mateo, CA,
  • in 3Com VoIP Project my responsibilities includes:
  • Test Plan preparation and review for various features based on Product Specification document.
  • All Features Functional testing using Web GUI and TUI.
  • Setting up different server configurations to test the VCX software using Routers, Switches and Gateways.
  • Fresh installations and Upgrade installations of VoIP software builds.
  • Configuration of Phones and set up of users using provisioning servers.
  • Experience testing in SIP and expertise in MGCP.
  • Running ethereal traces, logging 'callp logs' and data server logs for issue analysis.
  • Bug tracking using Clear Case software.
  • Configuring Acct server and Record server for CDR's and verification of CDR's per specification.
  • Data server database restoration.
2005 to 05/2005 Lead QA Tester Paypal | Newton, MA,
  • in Verizon Voicewing VoIP Project my responsibilities includes:
  • White Box, Black Box testing of middleware application developed in .Net platform using C#.
  • Closely worked with Development team in developing white box testing scenarios and Execution.
  • Involved in testing LNP interface, E911 with Voicewing internal interfaces and third- Party vendors.
  • Involved in preparation of Test plans, Test cases and Test case documentation and thorough understanding of Business Requirements.
  • Performed Smoke tests, Regression tests, and Functional testing.
  • Presented Test Plan reviews, Participated in design reviews, and code reviews.
  • Involved in Load testing of logger application using Load Runner.
  • Using PVCS, DDTS and Jira tools created issues for different interfaces on each build.
  • Supported SIT, UAT teams in testing the End-to-End, Supporting Production deployment and testing.
  • Independently responsible in testing portal that is a managerial tool to monitor/administer/test/analyze and calculate various voicewing viper services.
05/1999 to 11/2004 Lead Test Consultant AT&T, NJ | City, STATE,
  • involved:
  • Preparation of High-level test Plans and test cases using Test Case Management System.
  • Testing of various enhanced features, Basic telephony features and CLASS5 features with both Web portal and a Telephone Portal.
  • Also the feature testing was performed using MGCP and SIP TA's.
  • Verified the Call processing using SIP trace logs to verify the call processing is per design and according to System Engineering requirements.
  • Involved in G.711, G.726 Codec testing and Fax support testing over G.711.
  • Supported testing of various browser environments in Web Portal.
  • All features were tested for both ON-Net and Off-Net calls as required.
  • Supported End2End testing team, UAT team at various levels.
  • Updating test case status, generating reports and publishing test status. HARDWARE: SUN V480 platform .105GHz UltraSparcIII Processor, Convedia CMS6000, IBM X335 platform with 2.4GHz Xeon Processor, SUN V240 platform .105GHz UltraSparcIII Processor SOFTWARE: Apache Webserver, Oracle, VXML, Solaris 5.8 LSRV (Local Service Request Verification) This interface receives LSR's from upstream systems in XML format via Soap interface. LSRV rule engine receives XML messages from Web server through RMI interface. As a Lead Tester on LSRV intelligent interface my Responsibilities includes:
  • Verify the XML is per XML schema specified. LSRV rule engine validates the XML data against ILOG's Jrules product for the Business rules analysis. Verifying Rule engine populates the right format.
  • Verifying EDI maps and 850,855,865,997 EDI files.
  • The EDI will be transmitted to ILEC database with the order. This order will be transmitted to ECIP3 via CORBA interface per specification for processing of the LSR. Similarly the Responses will be received and processed to the front-end applications.
  • Created a High-level Test Plan and Test Cases for different types of Local Service Products such as Centrex, UNE-P products with complex feature structure.
  • Execute the test cases using Shell script for internal System testing at various stages i.e. Business rule verification, EDI verification.
  • Done extensive Unit testing, integration testing and regression testing for this project. Also involved in external testing with all ILECs. HARDWARE: SUN OS 5.6 Generic 105181-33 SUN 4U SPARC SUNW Ultra Enterprise SOFTWARE: Tomcat 4.1, SOAP, Oracle 8 LSRV/VI Worked as a Lead tester on LSRV: VI
  • Created High-level Test Plans, Test cases and performed Unit testing, Integration testing, End-to-End Testing.
  • Participated in daily status calls, published daily status reports. Also Provided Production support as needed. Performed Regression Testing and Performance Testing using SILK Automation Tool. HARDWARE: SUN OS 5.6 Generic 105181-33 SUN 4U SPARC SUNW Ultra Enterprise SOFTWARE: Java J2SE 1.3.1_x, Oracle 8 Local Services Gateway System IBICS/ECIP3
  • Worked on ECIP Gateway for Local services in UNE-P, DSL, FWS, HFC, LNS and ADL with all ILEC's both ordering (LNP, Loop, NP, DL orders and Pre-Ordering (CSI, AVQ, CFA, LoopQual Queries) systems.
  • My role involved thorough understanding of all ILEC's and AT&T Business Rules according to OBF-LSOG, TCIF Guidelines and ASC X12 standards.
  • Created High Level Test Plans, Test cases for various Trading Partners (ILEC's) to test internally and externally both Front-end applications, EDI mappings (for both In-Bound and Out-Bound EDI Transactions 850, 860, 997, 855, 865, 870) with ILEC interfaces using the ECIP Gate Way.
  • Worked on multiple Front-end Applications like IBICS (Developed by Cap Gemini Telecommunications) and BLISS a Web based GUI (Developed by AT&T) and LIFE Developed by IBM all of which were using ECIP as the gateway.
  • Partnered with other internal teams and Software Vendors like Cap Gemini and IBM to establish Cross Application Test Environments and Data.
  • Worked effectively on large projects spanning multiple functional departments. Also provided extensive support to Production team.
  • Written and executed test plans, created test summary reports, documented test results and assisted in result variance resolution.
  • Extensive regression testing was done as and when upgrades took place in IDL, O/S and Databases. Worked closely with Business Analysts and System analysts to ensure a quality testing processes.
  • Utilized a risk-based approach to determining levels of testing required to validate new or revised system capabilities. Ensure that all test efforts can be leveraged in the future through appropriate stewardship of test models, test data, and test processes.
09/1997 to 03/1999 QA Engineer Kvaerner | City, STATE,
  • Kvaerner, TX
  • Involved in procurement of Plant construction materials using 850, XXX and 832 transactions.
  • As part of the expansion Bayer is constructing several Plants across the world. To ensure the smooth flow of construction as per the set targets, Procuring and tracking the materials required for the construction at an optimal price plays an important role. Send the Purchase orders to the Vendors as and when required.
  • Also to keep track the deliveries of these goods we receive the Advanced Ship notice. Also we obtain the price catalogues from different Vendors.
  • Analyzing the requirements and mapping them to the SAP supplied Function Modules. Customizing the Code to fulfill these requirements.
  • Setting up test environments for unit testing using CATT Online Employee Training Scheduler System (ETSS)
  • Test planning, designing, Automation and execution.
  • Developing test scripts. Involved in test planning discussions.
  • Involved in GUI Testing, Unit Testing, System Testing, Integration Testing, Data Testing, Regression Testing.
  • Tested User Interface inconsistency and application functionality.
  • Created Batch Test and Run the Sanity Cycle, Regression Cycle, Normal and Advanced Test Cycles.
  • Automated test cases using Win Runner and documented test plans test scripts using Test Director.
  • Participated in the team meetings to discuss the issues arising out of testing.
Expected in 1992 B.S. | Mechanical Engineering Bapatla Engineering College, Bapatla, Andhra Pradesh GPA:

Agile Scrum

Problem Solving

Relationship Management

Managing Virtual teams


Testing, Test Plans, Integration, Integrator, Test Plan, Uat, Functional Testing, Test Scripts, Provisioning, Engineer, Test Engineer, Business Requirements, Middleware, Graphical User Interface, Gui, User Scenarios, Cases, Test Cases, Voip, Integration Testing, Regression Testing, System Testing, Unit Testing, Database, Sip, Test Case, Apache, Asc, Assay System, Case Management, Cfa, Corba, Csi, Databases, Dsl, Edi, Front End, Front End Design, Front-end, Idl, Ilec, J2se, Java, Oracle, Oracle 8, Ordering, Performance Testing, Processor, Publishing, Rmi, Soap, Solaris, Sparc, Sun, System Engineering, Telecommunications, Telephone, Telephony, Tomcat, Trading, Une-p, Vxml, Web Based, Web Portal, Web Server, Xml, Construction Materials, Mapping, Procurement, Sap, Test Planning, Topo, Training, User Interface, Win Runner, Clear Case, Logging, Sqa, Mercury, .net, Black Box, Black Box Testing, C#, Deployment, Documentation, E911, Load Runner, Load Testing, Managerial, Pvcs, Qa Testing, White Box, White Box Testing, Access, C++, Client/server, Control Systems, Dos, Exceed, Excellent Communication Skills, Hp-ux, Html, Linux, Linux/unix, Lotus Notes, Microsoft Office, Microsoft Office 2000, Microsoft Windows, Ms Access, Ms Office, Ms-dos, Office 2000, Oracle 9, Orbix, Pl/sql, Rdbms, Sql, Unix, Unix Shell, Ux, Version Control, Windows 2000

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Resume Overview

School Attended
  • Bapatla Engineering College
Job Titles Held:
  • Supervisor
  • Senior Test Engineer
  • SQA Tester
  • Lead QA Tester
  • Lead Test Consultant
  • QA Engineer
  • B.S.