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Supervisor Customer Service Representative Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

To work in an environment where I can utilize my leadership, organizational and analytical skills. Accomplished Customer Service Supervisor with experience managing and motivating a team of professionals to achieve and surpass company targets. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows. Equips employees to meet goals by building collaborative and skill-based culture.

Skills
  • SchoolLeader database, WordPerfect, Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint, ECopy PDF, Adobe, JDE Applications, Multiple Customer Portals
  • Administrative Assistant, Policies
  • Adobe, Pricing
  • Ad, Printers
  • APPLE, Processes
  • Basic, Purchasing
  • Good communication skills, Quality
  • Consultant, Quality Assurance
  • Contracts, Fast learner
  • Contract administration, Reading
  • Customer satisfaction, Research
  • Customer Service, Safety
  • Database, Sales
  • Databases, Bilingual Spanish
  • Delivery, Supervisory
  • English, Supervision
  • Fax machines, Supervisor
  • Filing, Teacher
  • Forms, Team player
  • Inventory, Telephones
  • JDE, WordPerfect
  • Leadership, Written
  • Director
  • Management Skills
  • Marketing
  • Meetings
  • Mentoring
  • Mentor
  • Microsoft Excel
  • Office
  • MOS
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Office Administration
  • Office equipment
  • Operating System
  • Order management
  • PDF
  • Copiers
  • Training and Development
  • Priority Management
  • Conflict Resolution
  • Scheduling
  • Staff Management
  • Processes and Procedures
  • Order Fulfillment
  • Creative problem solving
  • Leadership
  • Staff education and training
  • Professional telephone demeanor
  • Training and mentoring
  • Business administration
  • Team Building
  • Service standard compliance
  • Account management
  • Good listening skills
  • Administrative support
Education
, Expected in Part 1 Child Care Facility 30 Hour Training February, 2008Part 2 Child Care Facility 10 Hour Training : - GPA :
  • Leadership & Management Skills for Women November, 2019
  • Making the Transition from Staff to Supervisor October, 2018
  • Florida Child Care and Education Program Director Credential, Level July, 2009
  • National Early Childhood Credential
Community College of Rhode Island Lincoln, RI Expected in A.S : - GPA :
, Expected in Administrative Assistant, Certificate of Office Administration : - GPA :
Work History
Universal Health Services - Supervisor, Customer Service Representative
Lexington, KY, 01/2016 - 11/2020
  • Supervise a team of 13 employees, 2 which worked remotely out of state.
  • Worked in a team of 4 additional Supervisors; (3 Sales Supervisors, 1 Customer Service Supervisor in our Contracts Department) under our direct Supervision of the Director.
  • Under my direct supervision, 8 of my employees were promoted to other positions within the company.
  • Part of a Leadership Team which was selected to work with a consultant company (only 3 offices were selected) working for 6 months 4 days a week to assist in the development of the current role descriptions, the MOS (Management Operating System - Sales) as well as a detail training plan.
  • Assist in developing policies and procedures to optimize sales operational activities to achieve business objectives – our office has been the first office to assess, give feedback and implement new processes.
  • Prepare daily reports demonstrating the amount needed to meet monthly goal, the previous days numbers, the backorder amount & send out to the team to work and ensure it is worked and pushed out the door.
  • Research and provide a variety of verbal and written information, as directed by, and for the sales staff as well as management.
  • Lead day to day activities and allocate department resources to support Regional Sales Branch in the areas of customer service, sales order management, assigning the CSR to the Sales Representative by ensuring the workload was level-loaded.
  • Develop and maintain good customer, supplier and internal department relationships; as well as conference calls with internal and customers as needed, some including weekly and monthly.
  • Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action to support customer requirements and on time delivery throughout the day.
  • Lead in depth root cause analysis to resolve escalate / complex customer issues in alignment with established company policies, procedures, and work instructions.
  • Prepare daily reports demonstrating the amount needed to meet monthly goal, the previous days numbers, the backorder amount & send out to the team to work and ensure it is worked and pushed out the door.
  • Establish, communicate, and measure customer service team's performance expectations Key Performance Indicators (KPI's) to align with established business objectives.
  • Hire, mentor, train and develop staff in provision of the highest levels of quality and customer service, contract administration, and inventory planning.
  • Prepare effective and timely performance evaluations, conduct reviews, administer salary review, and facilitate training or mentoring to drive maximum productivity and quality of processes, systems and procedures, in accordance with budgetary restrictions and compensation policies.
  • Mediate with internal audit to support department compliance and corrective action.
  • Maintain knowledge of supervisory responsibilities and enforce and uphold current Federal and State labor laws, Wesco employment policies, safety, quality and security policies, as applicable.
  • Attend and/or participate in external/internal customer or company meetings or sales/marketing events and communicate information to upwards and downwards, as applicable.
Wesco Aircraft - Sales Administrative I & II
City, STATE, 01/2012 - 01/2016
  • Prepare and issue vendor shopping and follow up with vendors to obtain timely pricing.
  • Enter customer and/or vendor pricing into various databases (sales quotes, vendor quotes and/or customer purchase orders).
  • Match vendor pricing with pending quotes.
  • Research and provide a variety of verbal and written information, as directed by, and for the sales staff.
  • Develop and maintain good customer and supplier relationships.
  • Respond promptly to customer "expedite" requests and follow-up to ensure completion.
  • Communicate with other departments to resolve basic sales administration issues and ensure customer satisfaction.
  • Maintain and update files and perform daily filing tasks.
  • Create, develop and maintain backorder reports.
  • Enter Buy requisitions and work with Purchasing and Material Support to ensure purchase orders are placed and received to support customer orders.
  • Perform ad hoc projects and tasks, as assigned.
  • Attend department or company sponsored training or meetings, as required.
Kids R Kids Waterford Lakes - Director
City, STATE, 01/2006 - 01/2010
  • Met with all inspectors, including: Department of Children and Families, Health Department, Coalition, ITERS/ECERS, Quality Assurance from the Corporate Office as well as the newly implemented Curriculum Reviewed on an ongoing basis as they are not scheduled visits.
  • Worked one full year on the renewal of the accreditation of the APPLE Accreditation Program.
  • Ensured the program runs smoothly, classrooms maintained ratio at all times, staff needs were met, all staff was fully aware of the expectations, no health or safety concerns with any children as well as with any staff.
  • Interviewed, hired and performed Staff Orientation, New Hire Orientation (consisting of all paperwork to be completed).
  • Ensured that we had received or the employee’s fingerprints were submitted whether electronic or manually.
  • Tracked of the employee’s training records, including posting and informing the staff of all available trainings.
  • Our center required employees to receive 25 hours of additional training instead of the 10 required by the Department of Children and Families.
  • Met with department supervisors on a monthly basis to discuss any concerns or changes; met with the managers as well as with the owner on a monthly basis to plan and discuss any potential concerns.
  • Organized and planned activities in conjunction with other staff members for monthly calendar activities to include parent participation and community participation.
  • Worked closely with Curriculum Specialist to ensure all classrooms were following new curriculum.
  • Answered telephones, toured and confirmed new students were ready to start with all completed paperwork.
  • Informed the teacher of new students enrolling.
  • Entered all new students in database.
  • Followed up on Compliance List for any missing or expired forms.
  • Informed parents of due dates.
  • Responsible for reading every incident/accident and biting report that had been submitted.
  • Maintained and filed away all reports.
  • Met with parents and teachers regarding potential concerns or conflicts.
  • Scheduled Inclusion Specialist to evaluate children who may have behavioral or physical delays.

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Resume Overview

School Attended
  • Community College of Rhode Island
Job Titles Held:
  • Supervisor, Customer Service Representative
  • Sales Administrative I & II
  • Director
Degrees
  • Part 1 Child Care Facility 30 Hour Training February, 2008Part 2 Child Care Facility 10 Hour Training
  • A.S
  • Administrative Assistant, Certificate of Office Administration