Supervisor, Customer Service Resume Example
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SUPERVISOR, CUSTOMER SERVICE
Professional Summary
Forward-thinking, optimistic, and eager Supervisor of Customer Service and Operations seeking advancement opportunity in Human Resources environment to increase experience and continue broadening education.
Work History
Supervisor, Customer Service, 06/2018 to CurrentSpectrum, South Portland , ME
- Created and implemented strategies for improving operational efficiency and accuracy.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Interpreted and advised on labor relations policies and previously negotiated agreements.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed daily operations of 100+ employee post office.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
Sales, Services, and Distribution Associate, 02/2015 to 06/2018Fedex Cross Border, Raleigh , NC
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Provided service and sales to walk-in customers.
- Monitored performance of junior team members and offered support.
- Upsold postal services like insurance and tracking.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Resolved customer problems, improved operations and provided exceptional client support.
- Handled multiple calls per day to address customer inquiries and concerns.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Rural Carrier Associate, 10/2011 to 02/2015Century Park Associates, Decatur , GA
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
Sales Associate, 09/2009 to 09/2011Best Buy, City , STATE
- Sales of Computers, Computer Accessories, and Home Office products.
- Sales of Computer insurance and service plans by increasing enthusiasm about the product for customers to increase sale rates.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Solved customer challenges by offering relevant solutions with products and services.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Educated customers on promotions to enhance sales.
Education
No Degree, Undergraduate Studies
Los Angeles Valley College - City
No Degree, Undergraduate Studies
Glendale Community College - City, State
Pre-Certification Training, Information Technology/Computer Repair
Buchanan County Technical And Career Center - City
High School Diploma
Grundy High School - City, State
- Advanced Studies Diploma
- Technology Seal
Accomplishments
- Certificate of Appreciation from the Appalachian District Manager for Safety, February 2020.
- Advanced Studies Diploma - Mathematics and Technology Seal
- Sales Performance Recognition, Best Buy
- Lean Six Sigma, Yellow Belt Trained - July 2019
- Lean Six Sigma, Yellow Belt Certified - September 2020
- United States Passport Acceptance Agent
- United States Postal Service Engagement Training
Skills
- Change Management
- Communication Skills, Adjusting for the audience.
- Work Unit Planning
- Decision Making
- Budget Operations
- Planning and Scheduling of Work
- Safety and Health Guidance
- Customer Relations
- Labor Relations Experience; Discipline, Attendance, Accommodation, etc.
- ADR Methods (EEO)
- Employee Accountability/Performance Monitoring
- Ensure employees followpolicies; ELM, POM, etc.
- Equal Employment Opportunity
- Employee Development
- Sales expertise
- Training and Development, Mentoring
- Operations management
- Money handling abilities
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Resume Overview
School Attended
- Los Angeles Valley College
- Glendale Community College
- Buchanan County Technical And Career Center
- Grundy High School
Job Titles Held:
- Supervisor, Customer Service
- Sales, Services, and Distribution Associate
- Rural Carrier Associate
- Sales Associate
Degrees
- No Degree , Undergraduate Studies
No Degree , Undergraduate Studies
Pre-Certification Training , Information Technology/Computer Repair
High School Diploma
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