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Supervisor, Customer Service Resume Example

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SUPERVISOR, CUSTOMER SERVICE
Professional Summary

Forward-thinking, optimistic, and eager Supervisor of Customer Service and Operations seeking advancement opportunity in Human Resources environment to increase experience and continue broadening education.

Work History
Supervisor, Customer Service, 06/2018 to CurrentUnited States Postal Service, Bristol, TN
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Managed daily operations of 100+ employee post office.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Reviewed operating budgets periodically to analyze trends affecting budget needs.
Sales, Services, and Distribution Associate, 02/2015 to 06/2018United States Postal Service, Hurley, VA
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Provided service and sales to walk-in customers.
  • Monitored performance of junior team members and offered support.
  • Upsold postal services like insurance and tracking.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Resolved customer problems, improved operations and provided exceptional client support.
  • Handled multiple calls per day to address customer inquiries and concerns.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Rural Carrier Associate, 10/2011 to 02/2015United States Postal Service, Grundy, VA
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
Sales Associate, 09/2009 to 09/2011Best Buy, West Hollywood, CA
  • Sales of Computers, Computer Accessories, and Home Office products.
  • Sales of Computer insurance and service plans by increasing enthusiasm about the product for customers to increase sale rates.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Solved customer challenges by offering relevant solutions with products and services.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Educated customers on promotions to enhance sales.
Education
No Degree, Undergraduate Studies
Los Angeles Valley College - Valley Village, CA
No Degree, Undergraduate Studies
Glendale Community College - Glendale, CA
Pre-Certification Training, Information Technology/Computer Repair
Buchanan County Technical And Career Center - Grundy, VA.
High School Diploma
Grundy High School - Grundy, VA
  • Advanced Studies Diploma
  • Technology Seal
Accomplishments
  • Certificate of Appreciation from the Appalachian District Manager for Safety, February 2020.
  • Advanced Studies Diploma - Mathematics and Technology Seal
  • Sales Performance Recognition, Best Buy
  • Lean Six Sigma, Yellow Belt Trained - July 2019
  • Lean Six Sigma, Yellow Belt Certified - September 2020
  • United States Passport Acceptance Agent
  • United States Postal Service Engagement Training
Skills
  • Change Management
  • Communication Skills, Adjusting for the audience.
  • Work Unit Planning
  • Decision Making
  • Budget Operations
  • Planning and Scheduling of Work
  • Safety and Health Guidance
  • Customer Relations
  • Labor Relations Experience; Discipline, Attendance, Accommodation, etc.
  • ADR Methods (EEO)
  • Employee Accountability/Performance Monitoring
  • Ensure employees follow policies; ELM, POM, etc.
  • Equal Employment Opportunity
  • Employee Development
  • Sales expertise
  • Training and Development, Mentoring
  • Operations management
  • Money handling abilities
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Resume Overview

Companies Worked For:

  • United States Postal Service
  • Best Buy

School Attended

  • Los Angeles Valley College
  • Glendale Community College
  • Buchanan County Technical And Career Center
  • Grundy High School

Job Titles Held:

  • Supervisor, Customer Service
  • Sales, Services, and Distribution Associate
  • Rural Carrier Associate
  • Sales Associate

Degrees

  • No Degree , Undergraduate Studies
    No Degree , Undergraduate Studies
    Pre-Certification Training , Information Technology/Computer Repair
    High School Diploma

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