LiveCareer-Resume

supervisor connected customer resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Trilingual, Arabic, French and English.

Skills
  • Staff Scheduling
  • Workflow Optimization
  • Time Management
  • Microsoft Office Suite
  • Performance Management
  • Report Preparation and Analysis
  • Motivational Leadership
  • QuickBooks
Education and Training
Institute Specializing in The Professions OICTA Fez Morocco, Expected in 07/2014 Associate of Applied Science : Retail Management - GPA :
Higher Institute of Commerce And Business Fez Morocco, Expected in 07/2013 BBA : Business Administration And Management - GPA :
Al Adarissa High School Fez Morocco, Expected in 06/2011 High School Diploma : - GPA :
Experience
Urbanleaf - Supervisor Connected Customer
Grover Beach, CA, 07/2022 - Current

•Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store

•Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)

•Lead inventory management and accuracy throughout the store

•Process customer refunds and exchanges according to established guidelines

•Oversee signage updates and price changes for store SKU’s

•Assist customers with product selection and answer product related questions

•Partner with management to determine which products need SKUs, price changes and need to be returned

•Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system

•Review shipping and receiving documents for accuracy

•Audit reports including inventory control, return of sale, and void reports

•Monitor incoming and outgoing trucks logs

•Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager

•Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station

•Responsible for supervising inventory movement within the store

Food City - Customer Service Associate
Rogersville, TN, 05/2022 - 07/2022

• Greet every customer in a helpful and courteous manner

• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.

• Provide above and beyond customer service and exceed customer expectations.

• Demonstrate and understand compliance of the company’s safety processes.

• Process customers at checkout using the point of sale (POS) system.

• Process customer refunds and exchanges according to established guidelines.

• Open and close registers.

• Follow established cash, check and credit card acceptance procedures.

• Answer the telephone according to the company guidelines.

• Stock, tag and display merchandise as required.

Landry's - Responsible Customer Service
Fayetteville, NC, 08/2014 - 01/2022
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
  • Audited customer account information to identify issues and develop solutions.
  • Maintained customer satisfaction with forward thinking strategies focused on addressing customers needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Supervision of the administrative and financial actions of the branch
  • Distribution of daily tasks to credit officers

community reputation trough commitment to customer satisfaction strong client relationships

Marjane Holding - Inventory Reception Manager
City, STATE, 06/2013 - 06/2014
  • Organized and maintained documents, files and records.
  • Analyzed and identified improvements to implement in department systems and controls.
  • Supervision of the organization of the sections
  • Monitoring of sales and purchases
  • Price display monitoring
  • Daily inventory of goods stocks
  • Monitoring of receipts of new products
Prefecture Of The Ministry Of Health - Assistant Stock Manager
City, STATE, 01/2013 - 03/2013
  • Daily inventory of fixed assets of hospitals in the region
  • Distribution of fixed assets at the level of the Fez-Boulemane region
  • Accounting of expenses for seasonal activities
  • Established and enforced picking goals for each area and zone.
  • Designed and implemented tracking systems to optimize inventory control procedures.
  • Prepared detailed reports on inventory operations, stock levels and damages.
Central Dairy Company SAISS - Accounting Assistant
City, STATE, 06/2012 - 09/2012
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
  • Compiled audit reports for expenditures, profits and losses to provide transparency.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
Languages
English :
Full Professional
Negotiated :

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Resume Overview

School Attended

  • Institute Specializing in The Professions OICTA
  • Higher Institute of Commerce And Business
  • Al Adarissa High School

Job Titles Held:

  • Supervisor Connected Customer
  • Customer Service Associate
  • Responsible Customer Service
  • Inventory Reception Manager
  • Assistant Stock Manager
  • Accounting Assistant

Degrees

  • Associate of Applied Science
  • BBA
  • High School Diploma

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