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Supervisor Resume Example

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SUPERVISOR
Summary

Dedicated, loyal and customer-oriented Supervisor. Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.

Skills
  • Process improvement
  • Goal-oriented
  • Leadership
  • Processes and procedures
  • Personnel management
  • Issue and conflict resolution
  • Systems and automation applications
  • Public speaking
  • Capital improvement planning
  • Problem resolution
  • Team building
  • Communications
  • Customer service
  • Team management
  • Business operations
Experience
Supervisor, 08/2020 － CurrentCVS Health － Alhambra, CA
  • Complied with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Provided ongoing training to address staff needs.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Developed position rotation to support continuous improvement and operator development.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Martial Arts Instructor, 11/2014 － CurrentKim's Hapkido － Alhambra, CA
  • Created, planned and implemented 45min sessions, taught various martial arts styles and allowed students to grow in fitness, self-confidence and knowledge.
  • Promoted martial arts program to build and maintain clientele, to meet monthly revenue goals and to cultivate positive impressions of martial arts throughout community.
  • Connected with local municipal recreation departments to organize large-scale community classes.
  • Adapted lessons and teaching styles to meet unique needs and abilities of students being taught and led high-energy, benefit-driven instruction for children and adults.
  • Built and maintained positive personal relationships with students and families, served as role model and character educator and prioritized safety by supervising classes closely.
  • Guided students through proper breathing, stance and fighting forms.
  • Demonstrated proper martial arts techniques and helped students practice and master techniques and embrace individual learning needs and realistic goals for advancement.
  • Instilled discipline and respect in students, as well as proper dojang etiquette.
  • Designed academically rigorous lessons, rubrics and assessments, monitored students' progress toward higher ranks, tested students periodically and issued new belts in affirming ceremonies.
  • Instructed students in martial arts skills and demonstrated appropriate use of techniques.
  • Held special customer appreciation events such as parents night out to maintain client loyalty.
  • Prepared teaching area for each class and returned all equipment to storage after classes.
  • Devised new programs and monitored client progress.
Cashier/Supervisor, 03/2018 － 11/2019CVS Health － San Gabriel, CA
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Greeted customers and responded to requests for information.
  • Processed exchanges and returns by inputting in company database.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Built and maintained effective working relationships with peers and upper management.
  • Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
Education and Training
06/2016Gabrielino High School － San Gabriel, CAHigh School Diploma
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Resume Overview

Companies Worked For:

  • CVS Health
  • Kim's Hapkido

School Attended

  • Gabrielino High School

Job Titles Held:

  • Supervisor
  • Martial Arts Instructor
  • Cashier/Supervisor

Degrees

  • High School Diploma

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