I have been employed by the United States Postal Service for almost 15 years, 13 of which have been in upper management. My organizational skills, customer service experience, and exceptional background in financial accountability have been both acquired and fine tuned over the course of my postal career. My communication skills with both the public and with fellow co-workers are effective and consistent. Currently, as a postmaster in a small town, I have fostered trust and cultivated relationships with both my clientele and other business people in town. I have had sole responsibility for USPS stamp stock that reached $200,000.00 which I had to handle daily. As a manager I am skilled in budgeting my time and the time of my employees. I have effectively streamlined operations in the offices I have worked in which often resulted in the ability to trim the extraneous work hours and help meet the yearly budget. Unlike many people in upper management I also work the front line; I work the retail counter as needed selling stamps and postal products, I deliver mail in town, and I do housekeeping in my office. I take pride in working for our government and hope to find another career in which I can continue to do so.
Managed a team of anywhere from 8 to 40 postal employees in various crafts on a daily basis. Utilized time management skills to meet and and beat daily deadlines in dispatching sorted mail out of the building. Reduced and controlled work hours by communicating goals with employees and driving the entire team to meet those goals. Resolved employee conflicts both with and without union intervention.
Began my career in direct customer service and financial accountability. Worked with and handled scheduling, organization, and conflicts of city carriers and rural carriers along with window clerks at the Lawrence Post Office. Directly managed from 9 to 50+ employees at one time. Worked closely with them to achieve excellent customer service within the community. Learned to adapt to a large number of residents that needed my help but did not speak english by utilizing the talents of bilingual postal employees in the building and calmly working towards resolutions to customer service issues. Met and exceeded cost cutting goals and daily challenges in a demanding field.
Sole manager of Billerica Retail Unit. Worked without any supervision basically the entire time I covered the unit. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Offered exceptional customer service to differentiate and promote the company brand. Educated customers on product and service offerings. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members.
After years of learning and applying multiple skills in financial responsibility, conflict resolution, customer service and employee management I was promoted to Postmaster of a small post office. My job responsibilities include sorting, casing, and in some cases delivering mail to the community. I work a cash drawer at the front retail window, handle customer concerns and complaints both in person and over the telephone, and even visit the homes of customers with specific concerns that are unable to travel to the office. I do all the purchasing and contracts for the office including office supplies, paying all of the bills associated with the running of the office, the landscaping and plow contracts, and the ordering and maintenance of stamp stock. I work daily to keep within my budget by managing effectively and cutting costs. The work hours I allot to my employees change monthly due to the needs of the service and it is my job to correctly determine the mail flow and the volumes every day to manage those hours.
Graduated cum laude, 3.49 GPA with skills in Small Animal Medicine and Surgery coursework, Advanced Biology coursework, Clinical Pathology and Radiology coursework, and animal husbandry.
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