Supervisor Resume Example JFK Airport Terminal 4

SUPERVISOR

Summary

Dedicated, loyal and customer-oriented Supervisor. Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.

Skills

Coaching
Critical thinking
Kronos
Mentoring
Payroll
Policies
Reporting
Scheduling
Strategic planning

Supervising
Transportation
Troubleshooting
Processes and procedures
MS Office
Customer service
Inventory management
CCTV

Education and Training

Associate of ScienceVaughn College of Aeronautics And TechnologyAstoria, NY,United StatesAviation Maintenance Certificates (Airframe and Powerplant), 03/2016

GPA: 3.8, Credits Earned: 78 Semester hours, Magna Cum Laude

Honor Roll 2015 and 2017 Year
Dean's List Honoree 2016 Year

Certifications

Certified OJT coach
Equipment Calibrations

Experience

JFK Airport Terminal 4Supervisor | Jamaica, NY07/2019 to Current

Participating in the development of new policies and procedures, and recommending changes in policy and procedures based on observation of work, as required.
Preparing various types of communications such as morning briefings, checkpoint logs, reports, and documents that are germane to the work performed.
Developing incident information and reports for Law Enforcement Officers (LEOs) and superiors.
Engaging in continuous development of critical thinking skills necessary to mitigate security threats by identifying, evaluating, and applying appropriate situational options and approaches.
Participating in the development of strategic planning initiatives, workforce planning, succession planning initiatives, and other reports and documents for TSA and superiors.
Help coaching and mentoring fellow Officers to improve their skill sets on becoming better officers.
Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
Complied with company policies, objectives and communication goals.
Established and enforced clear goals to keep employees working collaboratively.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Resolved customer complaints and adjusted policies to meet changing needs.
Developed top-performing operations teams by recruiting, training and mentoring new hires to build cohesive, driven groups.
Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.

JFK Int'l AirportSupervisory Transportation Security Officer | Jamaica, NY05/2016 to Current

Operating various screening equipment and technology to identify dangerous objects in baggage, and on passengers, and preventing those objects from being transported onto aircraft.
Performing searches and screening, which may include physical interaction with passengers (e.g., pat-downs, search of property, etc.), conducting bag searches and lifting/carrying bags, bins, and property weighing up to 70lbs.
Maintaining focus and awareness while working in a stressful environment, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.
Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats.
Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.
Overseeing checkpoint screening operations on multiple occassions to include equipment, personnel, and scheduling and rotation of personnel as part of Acting Lead on checkpoint.
Train team members, monitoring and reporting on the status and progress of work, and representing the team in communications with the supervisors and/or managers by actively being a member of the TIPS Re-Mediation team.
Serve as an OJT coach to guide New Hires through the process of becoming a certified officer by ensuring all necessary paperwork is completed in a timely manner.

SCIS Air SecurityOperations Supervisor | Jamaica, NY11/2009 to 05/2017

Operate multiple airline systems to track and coordinate flight information based on live time activity.
Communicate with Local Air traffic controls for American Airlines, United Airlines and Delta Airlines for flight information and crew issues with IFE systems on Board aircraft.
Ensure daily Operations Plan is completed on time each day by communicating with Business Partners and ensuring all staff and required equipment is ready.
Update all flight information for each airline in their respective databases.
Supervise employees to make sure company SOPs and TSA SOPs are met and satisfied.
Complete and submitted payroll before deadline using kronos and Etimes.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Provided ongoing training to address staff needs.

Accomplishments

Certifications:.

Resume Overview

Companies Worked For:

JFK Airport Terminal 4
JFK Int'l Airport
SCIS Air Security

School Attended

Vaughn College of Aeronautics And Technology

Job Titles Held:

Supervisor
Supervisory Transportation Security Officer
Operations Supervisor

Degrees

Associate of Science

Supervisor Resume Example

Resume Score: 80%

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