Supervisor Banquet Coordinator Maitre D Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Exceptional food services professional and leader with 30 years of experience overseeing the performance of hosting, waiting and bar teams of up to 35 members. Experienced in development of procedural manuals and training guides. Skilled in handling guest complaints and special requests diplomatically. Astute at combining product knowledge with advanced understanding of best service practices. Meticulous Banquet professional bringing in-depth knowledge of event logistics, coordination and revenue assessment. Well-versed in exceeding client expectations while delivering quality event experiences within timeline and budget constraints. Energetic and proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.

  • Revenue assessment
  • Venue coordination
  • Corporate event management
  • Food safety and sanitation
  • Staff Management
  • Employee Development
  • Budgeting
  • Scheduling
  • Recruitment
  • Workflow planning
  • Cost controls
  • Proficient in Microsoft 365
  • Goal-setting
  • Materials Preparation
  • Group and individual instruction
  • Training program development
  • Guest Services
  • Sales Goals
  • Opening and Closing Procedures
  • Quality Assurance Controls
  • Verbal and written communication
  • Operations management
  • Interpersonal Communication
  • Hospitality service expertise
  • Performance improvement
  • Impression management
  • Reservation coordination
  • AP/AR Proficiency
  • Employee training and development
  • Purchase orders organization
  • Project planning
  • Administrative support
  • Office management
  • Documentation and reporting
  • Multi-line Telephone Systems
  • OSHA compliance
  • HIPAA Compliance
  • Travel planning
  • Event oversight
  • Activities scheduling
  • Meal Preparation
  • Multitasking abilities
  • Troubleshooting
  • Time management
  • Collaborative Leadership
  • Verifying Documentation
  • Banquets And Catering
  • Code Fixes
Work History
Supervisor | Banquet Coordinator | Maitre D, 03/2019 to 03/2020
RUI / Landrys Stanfords | Skates On The BayCity, STATE,
  • Managed daily operations.
  • Drove program manager’s plan.
  • Provided overall leadership, guidance, direction, and training to Front of House.
  • Organized and executed in-house banquets for special events.
  • Ensured client’s vision and restaurant’s financial obligations were met.
  • Prepared and submitted required reports accurately and on schedule.
  • Provided input at weekly managers’ meeting toward client objectives and guest needs.
  • Revenue projections, control and monitoring of vendors, and marketing for Banquet Department.
  • Delivered excellent guest services, ensuring comfort and safety.
  • Encouraged team to achieve high standards through role modeling and performance coaching.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
LICENSED COSMETOLOGIST | Various Salon, 10/1997 to Current
SelfCity, STATE,
  • Offered highly skilled and diverse salon services to over 5 daily customers, including cuts, color services and bridal up-dos.
  • Maintained clients' treatment records and designed long-term care programs for return customers.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
House Manager | Personal Assistant, 01/2003 to 01/2009
  • Managed day-to-day operations of multiple property home; Professional and incognito presence.
  • Vendors and Maintenance.
  • Transported children to and from school, activities and appointments.
  • Created and managed office systems to efficiently deal with documentation.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Executed basic banking and bookkeeping tasks.
  • Worked with clients to effectively plan and coordinate logistics for special projects and events.
  • Supervised 15 household staff, contractors and vendors.
  • Informed vendors and contractors of client project requirements to foster client satisfaction.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Displayed absolute discretion at handling confidential information.
Supervisor |Trainer| Traveling Manager, 06/1999 to 08/2005
  • Skates on Bay | Kinkaid’s | Palomino | Horatios Renovated and implemented training programs for Front of House.
  • Apprenticed in Bar Program for proficiency in inventory, ordering, and vendor relations.
  • Utilized in Bay Area Restaurants as interim manager.
  • Provided input at weekly managers’ meeting toward training of staff to meet level of service.
  • Servicer sequencing.
  • SERVsafe certified.
  • Interviewed incoming front of house new hires and executed their orientations upon hire.
  • Performance coaching and developing for front of house positions.
  • Program financial balancing.
  • Prepared for and executed new menu implementations.
  • Carefully interviewed, selected, trained and supervised staff.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Managed 35-person team of servers and front of house staff for high-end steak and seafood restaurant.
Licensed Echocardio Technician: Echocardiographer, Expected in 05/2018
Sacramento Ultrasound Institute - Sacramento, CA,
AA And AS: Bus. Accounting/ Pre-Med, Expected in 12/2014
Solano Community College - Fairfield Campus,
Licence: Cosmetology, Expected in 09/1997
Marin Beauty School - San Rafael, CA,
High School Diploma: , Expected in 05/1987
The Kamehameha Schools Bishop Estates - Kapalama Heights,

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Resume Overview

School Attended
  • Sacramento Ultrasound Institute
  • Solano Community College
  • Marin Beauty School
  • The Kamehameha Schools Bishop Estates
Job Titles Held:
  • Supervisor | Banquet Coordinator | Maitre D
  • House Manager | Personal Assistant
  • Supervisor |Trainer| Traveling Manager
  • Licensed Echocardio Technician
  • AA And AS
  • Licence
  • High School Diploma