supervisor resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Efficient and organized surveillance professional with 25 years of experience. Correctional Officer Sergeant focused on safety and security management, as well as asset recovery. Skilled in problem solving and conflict resolution. 25 years in security and safety compliance. Extensive security guard training. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.
Highlights
Law enforcement background
Criminal law knowledge
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
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Sharp problem solver
Courteous demeanor
Accomplishments
Customer Interface
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Experience
02/2015 to CurrentSupervisorAllied Universal Security | Grantville, PA,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. When hired I started out in Walmart's Sporting Goods
Was promoted to Cap Team 2 Supervisor in October 2016.
My duties include supervising the associates that work on Cap Team 2.
I help unload the trucks Walmart gets everyday.
I help stock groceries.
Assign the associates their tasks for the shift.
Help train new employees learn the proper procedures of being on the Cap 2 team.
04/2013 to 11/2014Lead Sales AssociatePetco | Arlington, TX,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. My responsibilities include operating the cash register.
stocking the store.
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Since I am a manager on duty, I have access to keys and perform managerial duties such as helping the cashiers if they have a return or a void.
Counting the money the store takes in.
Doing any paperwork for the shift I am working.
Helping customers.
08/1984 to 05/2007Correctional Officer SergeantUNION CORRECTIONAL INSTITUTION | City, STATE,
Conduct head counts to ensure that each prisoner is present.
Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.
Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes.
Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.
Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs.
Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
Inspect mail for the presence of contraband.
Guard facility entrances to screen visitors.
Maintain records of prisoners' identification and charges.
Settle disputes between inmates.
Conduct fire, safety, and sanitation inspections.
Provide to supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences.
Participate in required job training.
Take prisoners into custody and escort to locations within and outside of facility, such as visiting room, courtroom, or airport.
Serve meals, distribute commissary items, and dispense prescribed medication to prisoners.
Counsel inmates and respond to legitimate questions, concerns, and requests.
Drive passenger vehicles and trucks used to transport inmates to other institutions, courtrooms, hospitals, and work sites.
Use nondisciplinary tools and equipment such as a computer.
Assign duties to inmates, providing instructions as needed.
Investigate crimes that have occurred within an institution, or assist police in their investigations of crimes and inmates.
Issue clothing, tools, and other authorized items to inmates.
Arrange daily schedules for prisoners including library visits, work assignments, family visits, and counseling appointments.
Supervise and coordinate work of other correctional service officers.
Sponsor inmate recreational activities such as newspapers and self-help groups.
Conduct head counts to ensure that each prisoner is present.
Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.
Education
Expected in Mar 1982 to to High School Diploma | , Starke Bradford, FL.GPA:
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