supervisor assistant resume example with 15+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
My interpersonal skills, work ethic, and proven track record of coordinating services are sure to make me a valuable team member. My self-motivation and ability to multitask has been an asset to my professional abilities. Additionally, you will find that my organizational skills will be pertinent in coordinating specific needs. As a manager and customer service representative I have a significant understanding of teamwork, compliance, and program goals. Finally, I am a fast learner, my hands on knowledge and attentiveness to details allow me to easily comprehend and understand new methods, techniques, and systems that would make me a very valuable member of your team.
Skills
25+ Years office Management
Microsoft Office expertise
Conflict mediation
Inbound and Outbound Calling
Customer relations
Business development understanding
Excellence Personal Communication/People skills
Flexible
Data Management
Educated in State Insurance regulations and statutes
Strong interpersonal skills
Analytical thinking, decision making and problem-solving skills.
Adaptability and tolerant to stressed situations
Energetic, dependable, and self starter.
Experience
03/2019 to CurrentSupervisor AssistantChubb | Naples, FL,
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Delegated daily tasks to team members to optimize group productivity.
Organized schedules, workflows and shift coverage to meet expected business demands.
Oversaw employee supervision, client satisfaction, contract management and daily work.
Kept detailed records of department resource usage and expenses.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Establishment of cleaning standards and procedures for workers and ensure adherence to these standards and procedures.
Scheduling and assigning specific duties/roles to cleaners and also ensuring that they are carried out expertly.
Controlling and monitoring the usage of cleaning materials so as to avoid or minimize waste and/or misuse.
Providing any form of required assistance to cleaners while they carry out their job duties.
06/2012 to 01/2017Workers' Compensation Claims AdjusterTurn5 Inc | Pa, PA,
Communicated with medical providers, claimants, lawyers and public officials to provide invested parties with claim information and facilitate necessary participation.
Conferred with claimants to gather additional claims information and educate on claim processes, terms and conditions, requirements and ramifications of filing claim.
Monitored claim progress and issued appropriate notices to maintain continued progress on claim processing and eliminate liability to company.
Completed continuing education courses to remain current on applicable laws and expand upon understanding of relationships between statutory requirements and company policies.
Calculated amounts owed to claimants and issued company checks for appropriate compensation to close claims completely.
Coordinated with medical professionals to arrange treatment for injured claimants and provide relevant information to medical offices regarding policy coverage and claimant work conditions.
Maintained current knowledge of claim reserve levels and prepared reports on funds available for distribution to claimants to prevent overdraft.
Consulted company legal department to identify claims at risk of litigation and plan for appropriate legal action.
Determined completeness of claims filed to recommend consultation with independent medical practitioners for further documentation or diagnosis.
Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
Recommended settlement offers and negotiated payment arrangements.
Reviewed data to verify validity of claims and determine case management actions.
Analyzed first reports of loss and underlying file material to determine if claim was suspect.
Contacted injured parties and legal representatives to negotiate final settlements for claims.
Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
05/2004 to 05/2012Customer Service RepresentativeMorrow Insurance Agency | City, STATE,
Fostered strong relationships with current and prospective clients to maintain client retention.
Applied basic insurance underwriting knowledge to evaluate and analyze information.
Attended training and educational seminars to enhance knowledge and credentials.
Strong knowledge of insurance rules and regulations and types of policies.
Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
Assisted in claims management and identified and analyzed risks related to policies.
Education and Training
Expected in 08/1998 to to Workers' Compensation Adjuster License | Insurance And Risk ManagementState of Florida, Florida Department of Insurance, Tallahassee, Fl, GPA:
Completed continuing education in Workers' Compensation
Strong Knowledge of Florida Statute 440
Strong Knowledge of medical terminology and billing.
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