Facilitated on boarding of new employees by scheduling training, answering questions, and processing paperwork.
Research: Investigated and analyzed client complaints to identify and resolve issues.
Multitasking: Demonstrated proficiencies in telephone, e-mail, and front-desk reception within high-volume environment.
Administration: Answered multiple phone lines, transferred calls to corresponding departments, filed client records and billed accordingly.
Training: Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors, and generating superior results.
Payroll Assistance: Assisted with payroll preparation and entered data into cumulative payroll document.
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