Knowledgeable and dedicated customer service professional with extensive experience in logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Training and Development
Conflict Resolution
Scheduling
Processes and Procedures
Operations management
Team Building
JDA ,SAP,Microsoft word, Excel,Outlock
Work History
Supervisor, 12/2018 - 04/2020 Norsk Hydro Asa – Gainesville, GA,
Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
Unloaded pallets and deliveries and organized products in warehouse.
Double-checked cargo inventories and documentation for accuracy.
Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
Worked with inventory managers and unloaders to plan deliveries.
Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Prepared incident reports and gathered data when accidents occurred on receiving floor.
Traffic Coordinator, 08/2016 - 12/2018 Alamo Group – Barre, VT,
Created work schedules and project management plans organization-wide to maintain efficiency and timeliness.
Developed and managed document tracking procedures and data gathering processes.
Balanced workloads and assigned specific tasks to team members in order to accomplish objectives.
Disseminated information about system-wide changes eloquently and concisely.
Communicated deadlines and established benchmarks for incremental departmental success.
Performed continuous evaluations of labor hours and expenses to maintain budget controls.
Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Moved shipment materials to and from designated areas using lift and hand trucks.
Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
Compared shipping orders and invoices against contents received to verify accuracy.
Conducted research to address shipping errors and packaging mistakes.
Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
Customer Service Representative, 12/2013 - 02/2016 At & T – Camden, SC,
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Conducted in-depth product and issue resolution research to address customer concerns.
Installed, modified and repaired software and hardware to resolve technical issues.
Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
Answered incoming calls from residential and small business customers on products.
Inbound Receiving Clerk, 06/2011 - 12/2013 Hd Supply – IL, State,
Worked with inventory managers and unloaders to plan deliveries.
Compared shipping orders and invoices against contents received to verify accuracy.
Maintained accurate records in SAP, including materials weights, bill amounts and identified variances.
Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Unloaded pallets and deliveries and organized products in warehouse.
Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Education
Certificate : Pharmacy Technology, Expected in - Kaplan Career Institute - Detroit - Detroit, MI, GPA:
High School Diploma: , Expected in 06/2020 - Catherine Ferguson Academy - Detroit, MI, GPA:
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