Experienced, responsible, and mature retail supervisor that thrives in fast-paced environments. Proven ability in meeting company expectations to propel store accomplishments while providing associates with the necessary tools to help them improve overall team performance on the sales floor. Detail-oriented and determined to maintain customer retention necessary for driving sales and promotion of new brand products. Ambitious and passionate individual willing to take on new challenges necessary to adapt to any business changes.
RETAIL & MANAGEMENT
Excellent interpersonal skills
Market and trend awareness
Customer service oriented
Strong work ethic and brand integrity
Sales maximization and performance tracking
Bilingual (English, Spanish)
Organized time manager
Driven and resilient
Conflict resolution skills
Honest and reliable
07/2016 to Current
SupervisorAdidas － Los Angeles, CA
Supervised sales transactions to ensure quick and accurate processing while adhering to cash protection procedures
Actively allows cashiers to take responsibility for the cashwrap to help improve their development skills towards leadership of the zone; provides feedback on performance
Steps out of zone to help in other zones that are in need of supervision while maintaining cash desk flow and productivity
Monitored customer preferences to determine focus of sales efforts.
Led sales calls with team members to establish sales and customer retention goals.
Trained sales associates with no cash handling or register experience to complete transactions, returns, exchanges, and other miscellaneous tasks on X Store retail cashiering system
Aware of store sales and KPI targets, as well as individual performance targets,taking ownership over them and effectively use all available store resources to meet or exceed them when possible.
Complete cash register transactions quickly and accurately while offering exceptional customer service
Process merchandise deliveries quickly and effectively, and constantly replenish merchandizing fixtures to ensure the store's entire product offer is represented on the sales floor.
Energetically collaborates with sales team and communicated a desire to expand knowledge to take advantage of all opportunities to increase own development while enthusiastically supporting the recruitment.
01/2017 to 12/2017
Sales SupervisorMace Print & Design － Whittier, CA
Completed documentation for product and service sales.
Generated monthly and annual sales reports.
Collaborated with a team of designers to offer improvements and direction on others' projects.
Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Analyzed performance of all marketing programs to identify the best opportunities for optimization.
07/2015 to 07/2016
Sales AssociateAdidas － Los Angeles, CA
Maintained productive relationships with existing customers through exceptional
follow-up after sales.
Described use and operation of merchandise to customers.
Received and processed cash
and credit payments for in-store purchases.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Managed wide variety of customer service and administrative tasks to resolve customer
issues quickly and efficiently.
Opened and closed the store, including counting cash, opening and closing cash registers
and creating staff assignments.
07/2013 to 06/2015
Team MemberJack In the Box － Bell Gardens, CA
Focused on providing service to guests that is hassle free, friendly and comfortable.
Courteously greet customers and efficiently process transactions within busy,
Built customer confidence by actively listening to their concerns and giving appropriate
Processed an average of 60 transactions each day in a timely manner.
Communicated clearly and positively with co-workers and management.
Education and Training
BBA: Business & MarketingEast Los Angeles College － East Los Angeles, CA, USA
Completed general education requirements that need to be met by East Los Angeles College for transfer to CSU/UC
High School DiplomaSouth East High School － South Gate, CA, USA
Graduated with a 3.5 Grade Point Average along with high honors recognized through Dean High Honors Award.
Received recognition by Quill & Scroll Society for exceptional participation in the Q&S Society program.