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Supervisor Resume Example

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SUPERVISOR
Professional Summary

Ready to bring 15 years' experience to challenging new position with industry-leading team at Versant Health through development and maintenance of external and internal relationships through Vision Source provider satisfaction and network growth.

Experienced leader with successful background in account management, team leadership and promotional oversight. Exceptional customer relations, project coordination and analytical problem-solving skills. Optimize resource use to achieve challenging targets. Effective in resolving disputes and coordinating diverse teams.

Skills
  • Leadership
  • Strong interpersonal and relationship management skills
  • Business acumen
  • Exceptional written and verbal communication
  • Facilitation and Presentation Design
  • Network Administration
  • Research Analytical and strategic planning skills
  • Organizational Skills
  • Proficient in Microsoft Word, Excel, PowerPoint, Access, Publisher , Visio and Database Management
Work History
Supervisor, 03/2019 to Current
Company Name – City, State
  • Account Management of CAIPA Relationship
  • Lead interviewing, hiring and training of up to 22 direct hire and contractor representatives
  • Developed and maintained Technical and Procedural Training Programs, Onboarding New Employee Processes and Procedures and Quality Assurance programs
  • Manages work flow of provider relations teams, onsite and remote
  • Budget development and accountability
  • Provider Educational document creation/updates, both internal and external facing materials in various medias included web portal, mailings and BlastFax
  • Familiarity with Commercial, Health Plan, Medicare and Medi-Cal products and cross continental business lines
  • Perform Quality Assurance monitoring, feedback and coaching
  • Review and provided responses to Member, Client and Provider Complaints and Grievances
  • Realigned work flows with changing business demands by evaluating processes and employee strengths
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
Supervisor, 09/2015 to 03/2019
Company Name – City, State
  • Account Management for outsource claims vendor
  • Provide corporate project and support on behalf of Vision Care including, research, development of procedures/processes, documentation and communication of business impacts/risks, acceptance testing and system requirements
  • Develop and coach up to 23 direct reports that are remote and on site including team of 5 Administrative Specialist
  • Budget development and accountability
  • Develop and Evaluate workflow processes, recommend and implement procedural/system changes to reduce costs and gain efficiencies
  • Oversee delivery and payment to member and provider populations averaging 99.86% in timeliness and quality assurance
  • Develop and Oversee claims and adjustment processes for In Network and Out of Network work flows at level consistent with strategic goals
  • Develop and maintain strong strategic partnerships with internal/external auditors, regulatory/compliance and various business partners
  • Project Management & Leadership Represent for division
  • Identified and corrected performance and personnel issues negatively impacting team and business operations
Revenue Supervisor, 05/2008 to 09/2015
Company Name – City, State
  • Provide corporate project and support on behalf of Vision Care including, research, development of procedures/processes, documentation and communication of business impacts/risks, acceptance testing and system requirements
  • Develop and coach up to 25 direct reports through leading by example to maintain strong client focused team who achieves high engagement and superior performance
  • Budget development and accountability
  • Oversee accuracy, delivery and collection of client billing/premiums totaling $3.5 billion and consistently exceeding collection targets
  • Evaluate workflow processes, recommend and implement procedural/system changes to reduce costs and gain efficiencies
  • Account Management for several key high profile client billing relationships
  • Client Billing Mainframe to SAP- communication specialist and stakeholder in project participating in multi-levelcross divisional
  • Reorganization Revenue for Department
  • Analyze data and facilitate resolution of complex client requirements, system issues and service breakdowns
  • Oversee Revenue Unit supporting West, East and Central Regions for Inside and Field Sales at level consistent with strategic goals
  • Implementing and managing multiple call centers
  • Develop and maintain strong strategic partnerships with all clients and business partners
  • Represent division on key corporate and division projects
Team Lead, 07/2006 to 05/2008
Company Name – City, State
  • Manage workflow distribution and oversee client administration of Vision Care benefits for 45,500 clients with annual revenue of $3 billion
  • Effectively analyze processes, providing recommendations and implementing process improvements directly aligning to company goal of "Operational Excellence"
  • First point of contact to facilitate, analyze data and provide lasting solutions in resolving client and business partner escalations or specific requirements
  • Established rapport to secure strong relationships with business partners and increase satisfaction
  • Develop incoming call queue schedule to ensure service levels are consistently met within business targets
Education
Associate of Arts: Business Administration And Management, Expected in 06/2021
Sacramento City College - City
High School Diploma: 1990
Bishop Manogue High School - City
Affiliations
  • Volunteer/Site Leader, Sacramento Food Bank & Family Services, 2011 to Current
  • Volunteer/Mentor, Boys Scouts of America Sacramento Zoo Troop 136
  • Board Member, Teen Center USA, City of Elk Grove
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Resume Overview

School Attended

  • Sacramento City College
  • Bishop Manogue High School

Job Titles Held:

  • Supervisor
  • Revenue Supervisor
  • Team Lead

Degrees

  • Associate of Arts : Business Administration And Management , Expected in 06/2021
    High School Diploma : 1990

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