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Supervisor Resume Example

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SUPERVISOR
Summary

Focused Supervisor offering strong background in policy and safety procedure development, implementation and enforcement. Quality driven leader, employee training and development capabilities. Very strong people skills and I am a fast learner with a motivation to be better and do better.

Skills
  • Processes and procedures
  • Process improvement
  • Leadership
  • Public speaking
  • Complaint resolution
  • Brand management
  • Mentoring and coaching
  • Personnel management
  • Relationship development
  • Communications
  • Team management
  • Problem resolution
  • Administrative support
  • Planning and coordination
  • Organization
  • Customer service
  • Supervision
  • Team building
Experience
Holmes road StorageJune 2019 to CurrentSupervisor
Houston, TX
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Spearheaded transformation of Office area, increasing production, reducing turnover, eliminating waste and enhancing quality within 12 Hours.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.
  • Performed minor repair work on Security Gate, Computer screen and monitor, Printer, and office iPad equipment to keep jobs on task, notifying my boss and had managers of major machinery failures.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Trained newly hired employees on Computer equipment, technical skills, people skills, and created a training manual for all Supervisors and Managers to use as reference guide.
  • Followed procedures outlined for placing employees in approved, nonpublic facility placements.
  • Conducted training needs assessments and provided ongoing training for staff.
WaitrappAugust 2018 to October 2018Delivery Driver
Pasadena, TX
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Collected and tracked customer payments to meet financial demands.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Completed order forms and collected payments to keep customer accounts current.
  • Resolved customer complaints and adjusted orders.
  • Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
  • Handled merchandise in accordance with product handling standards.
  • Answered customer questions regarding shipments.
  • Successfully avoided time delivery delays by carefully planning best routes with GPS.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Processed payments by accepting cash, checks and credit card payments.
  • Verified sales orders before loading and unloading merchandise.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Chick-Fil-A Inc.September 2017 to January 2018Cashier Specialist
Pasadena, TX
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
  • Worked closely with front-end staff to assist customers.
  • Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Built and maintained effective working relationships with peers and upper management.
  • Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
Education and Training
University of Houston - Clear LakeMay 2020Bachelor of Science: PsychologyHouston, TX
San Jacinto College DistrictAugust 2018Associate of Arts: Life SciencesPasadena, TX
Activities and Honors
  • I am an Alumni at the University of Houston.
  • I was on the deans Honors List at San Jacinto college from 2017-2018
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Resume Overview

Companies Worked For:

  • Holmes road Storage
  • Waitrapp
  • Chick-Fil-A Inc.

School Attended

  • University of Houston - Clear Lake
  • San Jacinto College District

Job Titles Held:

  • Supervisor
  • Delivery Driver
  • Cashier Specialist

Degrees

  • Bachelor of Science : Psychology
    Associate of Arts : Life Sciences

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