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supervisor resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Professional and well-rounded individual with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements.

Skills
  • Teambuilding
  • Issue and conflict resolution
  • Processes and procedures
  • Microsoft Office
  • Reservations
  • Administrative skills
  • Credit and cash payments
  • Marketing
  • Hospitality services
Experience
Shift Supervisor\Manager Trainee, 03/2022 - Current
 Massmarkets – Unavailable, SD,
  • Open and close store when necessary making everything is in place to begin daily operation.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Making sure all monetary transactions are correct and cash report is balance at the end of shift.
Supervisor, 05/2020 - 10/2020
 Mhc Equity Lifestyle Properties – Winter Garden, FL,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Front Desk Clerk, 04/2018 - 11/2019
 Mhc Equity Lifestyle Properties – Wisconsin Dells, WI,
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Responded to inquiries and room requests made online, by phone or email.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Facilitated front desk operations for busy high-volume hotel.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Set guest and group reservations and processed check-ins and check-outs.
Front Desk Clerk, 03/2016 - 10/2017
 Company Name – City, State,
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Responded to inquiries and room requests made online, by phone or email.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Facilitated front desk operations for busy high-volume hotel.
  • Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
  • Upsold packages and additional services to customers to drive business revenue.
Education and Training
High School Diploma: , Expected in
-
Green Island High - Jamaica,
GPA:
Status -

Graduated with business subjects .

Six CxCs

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Resume Overview

School Attended

  • Green Island High

Job Titles Held:

  • Shift Supervisor\Manager Trainee
  • Supervisor
  • Front Desk Clerk
  • Front Desk Clerk

Degrees

  • High School Diploma

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