Supervision Officer Resume Example
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SUPERVISION OFFICER
Summary
Personable Legal Assistant who displays the utmost level of professionalism and confidentiality. Follows directives and employs all necessary steps to excel in high-pressure situations.
Highlights
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Accomplishments
Oversaw at least 400 child support cases at all times.
Appointed as Team Lead over the Enforcement Department.
Received award for Team Player of the year.
Experience
July 2015
to
Current
Texas Community Supervision And Corrections DepartmentCity , STATESupervision Officer
Meets with probationers, takes weekly/monthly reports, collects court ordered fees, and enforces the conditions of probation.
Conducts risk and needs assessments and develops supervision plans based on criminogenic factors.
Conducts home/field visits to monitor probationers' behavior in the community.
Maintains files and documents all contacts with probationers.
Attends necessary court proceedings, maintains relationships with the court, testifies as needed, prepares violation reports and recommends modifications.
Applies risk reduction strategies.
Assesses and applies motivational enhancement techniques.
Provides graduated responses to non-compliance.
Reviews case records to determine compliance with State standards, grant conditions and department policies and procedures.
Reviews case records to determine adherence to department's strategic plan.
Conducts education programs for probationers.
Interacts with referral agencies and victims.
Advises probationers of outside resources for assistance and makes appropriate referrals.
Completes pre-sentence investigations reports.
Runs criminal history checks and orders arrest reports and drivers' license checks.
Conducts diagnostic testing and scoring results.
Performs all other related duties as assigned.
January 2001
to
July 2015
THE ATTORNEY GENERAL OFFICECity , STATEChild Support Officer IV
Team lead of Enforcement Department.
Review and submit legal referrals monthly.
Submit referrals for Evaders's list, Criminal Non-Support and License Suspension.
Ensure that the filing disposition goal is met Average 200 collection calls monthly.
Bring 10 non-paying cases to paying status by collecting at least one month of child support.
Schedule enforcement CSRP conferences.?
Document all CSRP conference results and submit all agreed and non-agreed CSRP orders to appropriate Assistant Attorney General.
Obtain orders Asses cases for next appropriate action including case closure according to agency policy.
Attend and assist in court as needed.
Review and enter order information in accordance with office/agency policy.
Perform locate work on cases needing locate and tickle cases for follow up action needed.
Negotiate orders and request lump sums.
Answer telephone promptly and avoid placing customers on hold.
Assess and provide on the job training for appropriate staff.
Research and respond accurately to complex program issues Motivate and coach staff toward attainment of office performance goals.
Monitor and report production backlogs to management Conduct team meetings to asses progress on goals, discuss strategies and identify case processing issues.
Assist office management with Public Officials inquiries Exhibit courtesy, respect, professionalism and helpful attitude when speaking with customers, co-workers and management both on the telephone and in the office.
Safety Officer
Notary
Interpreted and relayed legal information in a clear format for clients.
Managed communication with courts regarding status of petitions and granted orders.
Drafted various court documents, invoices and enclosures at attorneys' request.
Composed and typed routine letters of correspondence.
Used computer databases, credit reports, tax and legal filings to locate persons and compile information for investigations.
April 2000
to
November 2000
WATERS & KRAUSE L.L.PCity , STATELegal Administrative Manager
Developed, coordinated, and monitored Bankruptcy Department
Responsible for hiring and training of bankruptcy staff.
Responsible for investigating, researching and resolving all issues pertaining to bankruptcy.
Receive, direct and/or respond to phone inquiries pertaining to bankruptcy.
Prepared reports regarding work productivity and financial intake of bankruptcy department.
Opened new claim files.
Directed incoming calls to appropriate staff members.
Composed and typed routine letters of correspondence.
Conducted monthly meetings with Attorney to review reports.
August 1998
to
April 2000
Baron And BuddCity , STATEBankruptcy Legal Administrative
Filed claims for clients exposed to asbestos when there previous employers have filed bankruptcy.
Prepared reports regarding work productivity.
Research clients work history and other personal background information.
Worked closely with Attorneys filing, faxing, and copy documents.
Received, direct and responded to phone inquiries from clients.
July 1997
to
August 1998
STRAUSBURGER & PRICE L.L.PCity , STATECase Clerk
Prepared exhibits prior to court hearing.
Provided administrative support to Legal Assistant.
Prepared trial notebooks.
Researched and analyzed medical documents.
Worked with Attorneys preparing motions, interrogatories, and supplements to be filed with the Court.
Education
1997
Stephen F. Austin State UniversityCity, State, USBachelor of Arts: Criminal JusticeLegal Assistant Program
1993
Mountain View CollegeCity, State, USCriminal Justice
Skills
Administrative, Interpersonal, copy documents, clients, customer service, faxing, filing, financial, hiring, notebooks, Legal, letters, meetings, Mail, Microsoft Office, office, Windows, negotiation, organizational skills, speaking, research
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Resume Overview
School Attended
- Stephen F. Austin State University
- Mountain View College
Job Titles Held:
- Supervision Officer
- Child Support Officer IV
- Legal Administrative Manager
- Bankruptcy Legal Administrative
- Case Clerk
Degrees
- Bachelor of Arts : Criminal Justice
Criminal Justice
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