Sunwatch Technician Ii Assistant Shift Lead resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Analytical and motivated professional, enthusiastic about helping team members and clients meet and exceed company targets. Trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

  • Bilingual (Fluent in English and Spanish)
  • Microsoft Office
  • Help Desk Support
  • Staff Development and Training
  • Technical Troubleshooting
  • Call center experience
SunWatch Technician II/Assistant Shift Lead, 05/2018 to Current
Florida Department Of TransportationCity, STATE,
  • Trained and mentored employees across shifts, offering assistance and insight into completing job tasks when needed.
  • Assisted employees with the set up of our company websites and benefits.
  • Supported plaza personnel, customers, and multiple departments having toll equipment issues and IT desktop client issues, assisted with remote troubleshooting steps and rebooting of hardware.
  • Maintained service logs, spreadsheets, and documentation of internal and third-party clients.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Created training material and Standard Operating Procedures for all employees to use as reference guide.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Engaged in the Annual STEM program for girls, present SunWatch tasks/duties.
  • Answered several phone calls and responded to emails from internal and third-party clients.
  • Part of the SunWatch QA (Quality Assurance) Team -followed up/updated information on Change Orders/Project Smart Sheets
  • Monitored the Orion Network and performed Tier 1 troubleshooting on faulty nodes and devices.
  • Responded to Duress and Bill Detector alarms in P2000 Security System.
  • Monitored SCADA nodes on Ignition Client, took care of Generator, UPS, HVAC, fuel levels, and other facilities issues.
  • Monitored Transactions on Legacy and Toll System Revenue (TSR) ORT lanes, AET, Manned lanes, Coin lanes, and Mixed-use tolling.
  • Created ESR (Engineering Service Requests) Tickets for UPS Maintenance, NVRs, P2000 alarms, facilities issues
  • Engaged contractors on behalf of toll personnel (CCSS/Conduent, TransCore, Unified Power Supply, MFN2…)
  • Managed user profiles on Active Directory, security access and shared file structures.
Business Department Student Assistant, 01/2016 to 04/2018
Flagler CollegeCity, STATE,
  • Performed wide range of simultaneous job tasks to support professor's academic, research and operational needs.
  • Worked with management and instructors to receive constructive criticism for areas needing improvement.
  • Assisted in comparison research for Flagler College and other sister colleges’ programs and assets.
  • Helped organize the Flagler College's business forums and our business week
  • Tracked attendance, grades and test scores for some school records and individual student files.
  • Prepared and edited reports, presentations and articles using Microsoft Office - Excel, Powerpoint, Word, Visio, and Publisher.
  • Drafted meeting agendas and executed follow-up for meetings and team conferences.
  • Verified operation of office equipment by completing given preventive maintenance requirements and calling for repairs.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Church Volunteer, 09/2011 to Current
Centro Cristiano ShalomCity, STATE,
  • Assisted with grounds maintenance to keep church looking professional.
  • Contributed to successful outreach events in and around our neighborhood
  • Monitored youth activities and events such as retreats and weekly services.
  • Completed multiple volunteer trips to soup kitchens, hospitals, and member's homes to help out those in need.
  • Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to attract new donors.
Community Center Events Hostess, 01/2012 to 12/2020
City Of Haines CityCity, STATE,
  • Maintained server availability and table turnover to make quick decisions about seating locations.
  • Completed opening and closing duties by emptying trash, safeguarding alcohol, polishing silverware, and table set up.
  • Checked dining and serving areas frequently to verify proper cleanliness and readiness for guests.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
Education and Training
Bachelor of Arts: Business Administration And Management, Expected in 04/2018
Flagler College - Saint Augustine, FL
Bachelor of Arts: Psychology, Expected in 04/2018
Flagler College - Saint Augustine, FL,
  • CompTIA A+ Certified - 2018
  • Completed 37.5 hours in Project Management education - 2017

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Resume Overview

School Attended

  • Flagler College
  • Flagler College

Job Titles Held:

  • SunWatch Technician II/Assistant Shift Lead
  • Business Department Student Assistant
  • Church Volunteer
  • Community Center Events Hostess


  • Bachelor of Arts
  • Bachelor of Arts

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