Sunwatch Technician Ii Assistant Shift Lead resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Analytical and motivated professional, enthusiastic about helping team members and clients meet and exceed company targets. Trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Skills
Bilingual (Fluent in English and Spanish)
Microsoft Office
Help Desk Support
Staff Development and Training
Technical Troubleshooting
Call center experience
Experience
SunWatch Technician II/Assistant Shift Lead, 05/2018 to Current Florida Department Of Transportation – City, STATE,
Trained and mentored employees across shifts, offering assistance and insight into completing job tasks when needed.
Assisted employees with the set up of our company websites and benefits.
Supported plaza personnel, customers, and multiple departments having toll equipment issues and IT desktop client issues, assisted with remote troubleshooting steps and rebooting of hardware.
Maintained service logs, spreadsheets, and documentation of internal and third-party clients.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Created training material and Standard Operating Procedures for all employees to use as reference guide.
Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Engaged in the Annual STEM program for girls, present SunWatch tasks/duties.
Answered several phone calls and responded to emails from internal and third-party clients.
Part of the SunWatch QA (Quality Assurance) Team -followed up/updated information on Change Orders/Project Smart Sheets
Monitored the Orion Network and performed Tier 1 troubleshooting on faulty nodes and devices.
Responded to Duress and Bill Detector alarms in P2000 Security System.
Monitored SCADA nodes on Ignition Client, took care of Generator, UPS, HVAC, fuel levels, and other facilities issues.
Monitored Transactions on Legacy and Toll System Revenue (TSR) ORT lanes, AET, Manned lanes, Coin lanes, and Mixed-use tolling.
Created ESR (Engineering Service Requests) Tickets for UPS Maintenance, NVRs, P2000 alarms, facilities issues
Engaged contractors on behalf of toll personnel (CCSS/Conduent, TransCore, Unified Power Supply, MFN2…)
Managed user profiles on Active Directory, security access and shared file structures.
Business Department Student Assistant, 01/2016 to 04/2018 Flagler College – City, STATE,
Performed wide range of simultaneous job tasks to support professor's academic, research and operational needs.
Worked with management and instructors to receive constructive criticism for areas needing improvement.
Assisted in comparison research for Flagler College and other sister colleges’ programs and assets.
Helped organize the Flagler College's business forums and our business week
Tracked attendance, grades and test scores for some school records and individual student files.
Prepared and edited reports, presentations and articles using Microsoft Office - Excel, Powerpoint, Word, Visio, and Publisher.
Drafted meeting agendas and executed follow-up for meetings and team conferences.
Verified operation of office equipment by completing given preventive maintenance requirements and calling for repairs.
Tracked office stock and maintained inventory in neat and organized fashion.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Church Volunteer, 09/2011 to Current Centro Cristiano Shalom – City, STATE,
Assisted with grounds maintenance to keep church looking professional.
Contributed to successful outreach events in and around our neighborhood
Monitored youth activities and events such as retreats and weekly services.
Completed multiple volunteer trips to soup kitchens, hospitals, and member's homes to help out those in need.
Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to attract new donors.
Community Center Events Hostess, 01/2012 to 12/2020 City Of Haines City – City, STATE,
Maintained server availability and table turnover to make quick decisions about seating locations.
Completed opening and closing duties by emptying trash, safeguarding alcohol, polishing silverware, and table set up.
Checked dining and serving areas frequently to verify proper cleanliness and readiness for guests.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Education and Training
Bachelor of Arts: Business Administration And Management, Expected in 04/2018 Flagler College - Saint Augustine, FL GPA:
Bachelor of Arts: Psychology, Expected in 04/2018 Flagler College - Saint Augustine, FL, GPA:
Certifications
CompTIA A+ Certified - 2018
Completed 37.5 hours in Project Management education - 2017
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