SunWatch Technician II/Assistant Shift Lead Resume Example
Love this resume?Build Your Own Now
SUNWATCH TECHNICIAN II/ASSISTANT SHIFT LEAD
Summary
Analytical and motivated professional, enthusiastic about helping team members and clients meet and exceed company targets. Trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Skills
|
|
Experience
SunWatch Technician II/Assistant Shift Lead, Florida Department Of Transportation, May 2018-CurrentCity , STATE
- Trained and mentored employees across shifts, offering assistance and insight into completing job tasks when needed.
- Assisted employees with the set up of our company websites and benefits.
- Supported plaza personnel, customers, and multiple departments having toll equipment issues and IT desktop client issues, assisted with remote troubleshooting steps and rebooting of hardware.
- Maintained service logs, spreadsheets, and documentation of internal and third-party clients.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Created training material and Standard Operating Procedures for all employees to use as reference guide.
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Engaged in the Annual STEM program for girls, present SunWatch tasks/duties.
- Answered several phone calls and responded to emails from internal and third-party clients.
- Part of the SunWatch QA (Quality Assurance) Team -followed up/updated information on Change Orders/Project Smart Sheets
- Monitored the Orion Network and performed Tier 1 troubleshooting on faulty nodes and devices.
- Responded to Duress and Bill Detector alarms in P2000 Security System.
- Monitored SCADA nodes on Ignition Client, took care of Generator, UPS, HVAC, fuel levels, and other facilities issues.
- Monitored Transactions on Legacy and Toll System Revenue (TSR) ORT lanes, AET, Manned lanes, Coin lanes, and Mixed-use tolling.
- Created ESR (Engineering Service Requests) Tickets for UPS Maintenance, NVRs, P2000 alarms, facilities issues
- Engaged contractors on behalf of toll personnel (CCSS/Conduent, TransCore, Unified Power Supply, MFN2…)
- Managed user profiles on Active Directory, security access and shared file structures.
Business Department Student Assistant, Flagler College, January 2016-April 2018City , STATE
- Performed wide range of simultaneous job tasks to support professor's academic, research and operational needs.
- Worked with management and instructors to receive constructive criticism for areas needing improvement.
- Assisted in comparison research for Flagler College and other sister colleges' programs and assets.
- Helped organize the Flagler College's business forums and our business week
- Tracked attendance, grades and test scores for some school records and individual student files.
- Prepared and edited reports, presentations and articles using Microsoft Office - Excel, Powerpoint, Word, Visio, and Publisher.
- Drafted meeting agendas and executed follow-up for meetings and team conferences.
- Verified operation of office equipment by completing given preventive maintenance requirements and calling for repairs.
- Tracked office stock and maintained inventory in neat and organized fashion.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Church Volunteer, Centro Cristiano Shalom, September 2011-CurrentCity , STATE
- Assisted with grounds maintenance to keep church looking professional.
- Contributed to successful outreach events in and around our neighborhood
- Monitored youth activities and events such as retreats and weekly services.
- Completed multiple volunteer trips to soup kitchens, hospitals, and member's homes to help out those in need.
- Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to attract new donors.
Community Center Events Hostess, City Of Haines City, January 2012-December 2020City , STATE
- Maintained server availability and table turnover to make quick decisions about seating locations.
- Completed opening and closing duties by emptying trash, safeguarding alcohol, polishing silverware, and table set up.
- Checked dining and serving areas frequently to verify proper cleanliness and readiness for guests.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
Education and Training
Bachelor of ArtsBusiness Administration And Management, , , Flagler College, , CityStateApril 2018
Bachelor of ArtsPsychology, , Flagler College, , CityApril 2018
Certifications
- CompTIA A+ Certified - 2018
- Completed 37.5 hours in Project Management education - 2017
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Formatting
- Word choice
- Typos
Resume Overview
School Attended
- Flagler College
Job Titles Held:
- SunWatch Technician II/Assistant Shift Lead
- Business Department Student Assistant
- Church Volunteer
- Community Center Events Hostess
Degrees
- Bachelor of Arts
Bachelor of Arts
Similar Resumes
