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Driven, hard working, and personable leader offering results oriented, attention to detail approach with more than 10 years of experience in supervisory roles across diverse environments from the military to hospitality. Motivates employees to exceed customer expectations through positive reinforcement, clear communication, and equal standards in high-volume and fast paced settings, with focus on maintaining quality and cost controls. Service oriented with battle-tested multitasking, safety management, and decision making skills. Adept at promptly assisting guests through uncovering preferences, while providing friendly and upbeat service, resulting in consistent return customers.
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Legends – Concord, NC,
- Promoted within the organization, assigned more suites and responsibilities, supervising key suites with zero issues.
- Directed diverse team of 34 personnel to achieve all assigned objectives in fast-paced hospitality environment.
- Operated as liaison between management and up to 80 suites, 4 super suites, and Legends Lounge, resulting in effective communication of all information and guest satisfaction.
- Forecasted required supplies for future events, minimizing costs of one-time event supply requests, reducing costs and increasing customer satisfaction.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Coached new managers on company procedures, policies and customer service, increasing supervisor productivity from day one.
Legends – Cuyahoga Falls, OH,
- Oversaw day-to-day operations of Wrigley Field Suites, overseeing 70 stadium suites with staff of [Number] employees.
- Through process improvement initiatives, discovered and implemented new processes reducing late arrivals by 10 percent.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Liaison between suites management and culinary staff, using effective communication skills to enhance inter-department cohesion and solve issues in real time before problems arose.
- Provided primary customer support to internal and external customers.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
US Army – City, STATE,
- Led diverse group of up to 21 soldiers during various missions, including multiple combat zones, hurricane relief, and US capital defense.
- Conducted monthly performance evaluations, mentored and guided employees in approaches designed to exceed expectations.
- Chosen as primary instructor for over 600 classes to Afghan National Police and US soldiers, resulting in unparalleled training experience.
- Responsible for monthly inventory and maintenance of over $2.1 million in military equipment, with 100% accountability rate.
- Managed direction and planning for team with focus on optimization of daily functions, exceeding expectations and achieving all assigned key performance indicators.
City Colleges of Chicago-Harold Washington College - Chicago, IL
Levy Restaurants - Keys To The Future Program - United Center,
USArmy Non-Commissioned Officer Development School - Ft. Campbell, KY,
Graduated on Commandant's List
Risk Management Course
Combat Life Saver- Medical First Responder Course
Strategic Cultural Awareness
Hazmat and Hazardous Materials Course
Structured Self Development-Infantry Leadership
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Resume Overview
School Attended
- City Colleges of Chicago-Harold Washington College
- Levy Restaurants - Keys To The Future Program
- USArmy Non-Commissioned Officer Development School
Job Titles Held:
- Suites Supervisor
- Suites Supervisor
- Sergeant -101st Airborne Division & WI Nat. Guard
Degrees
- Associate of Arts
- Management And Future Leader Training Program
- Advance Leadership Course
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