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suite server resume example with 16+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Reliable individual possessing outstanding customer service abilities in hospitality industry. Proficient in taking guest orders, collecting dirty dishes and utensils and delivering full service menu and drinks. Dependable individual with excellent telephone etiquette and happy, cheerful demeanor. Offering 15 years of experience delivering prompt service to all guests. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions.

Skills
  • Meal preparation
  • Issue resolution
  • Thorough work ethic
  • Organizational abilities
  • Check payment processing
  • Guest service
  • Food inspection
  • Quality control
  • Price memorization
  • Menu memorization
  • Point of Sale (POS) system operations
  • Menu knowledge
  • Table setting arrangements
  • Buffet setup and takedown
  • Service prioritization
  • Dining customer service
  • Effective customer upselling
  • High-volume dining
  • Liquor, wine and food service
Experience
01/2010 to Current Suite Server Snip-Its | Marshfield, MA,
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Resolved guest concerns and issues quickly and effectively.
  • Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
  • Maintained clean, neat and professional uniform to promote positive corporate image.
  • Took telephone orders, billed items to rooms and communicated orders to kitchen.
  • Practiced food safety and sanitation habits and followed compliance requirements.
  • Followed up with guests regarding order quality to satisfaction.
  • Completed side work, including preparing silverware roll-ups, taking out trash and washing dishes.
  • Assessed quality of food and beverage products prior to delivery.
  • Answered guest questions related to pricing and food and beverage ingredients.
  • Suggested food and beverage upsells to guests to maximize profits.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
03/2018 to 11/2018 Hairstylist Sonnenalp Resort Of Vail | Vail, CO,
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Pre-booked future appointments to increase repeat business.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
01/2005 to 11/2009 Server IHOP | City, STATE,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
Education and Training
Expected in 11/2012 to to Cosmetology License | Hair Design, Skin And Nails Euphoria Beauty Arts And Science , Henderson, NV GPA:
Expected in 05/2008 to to High School Diploma | Adult Education, Las Vegas, Nv , Las Vegas, NV GPA:

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Resume Overview

School Attended

  • Euphoria Beauty Arts And Science
  • Adult Education, Las Vegas, Nv

Job Titles Held:

  • Suite Server
  • Hairstylist
  • Server

Degrees

  • Cosmetology License
  • High School Diploma

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