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suite club team member resume example with 7 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hi my name is Jessica Claire and I am a
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Experienced Customer Service Associate /clerk skilled in setting up and running job-related tasks in providing customers with the most excellent quality and care. As well as eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. And in conclusion a responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Skills
  • Critical thinking
  • Quantitative skills
  • Conflict resolution
  • Relationship building
  • Communication
  • Decision-making
  • Money handling
  • Lift 35 pounds
  • Expert in 7+years of customer service
  • Experience with Excel and TOPS software for apple and non apple computers
  • Verbal Communication
  • Customer Support
  • Bilingual Spanish and English
  • High-energy attitude
  • Conflict mediation
  • Credit card payment processing
  • Team Building /team player :)
Experience
Suite Club Team Member , 05/2022 to Current
Choptank TransportAllen, TX,
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Processed and retrieved customer special orders.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
Scheduling Coordinator, 06/2020 to Current
Wells FargoTustin, CA,
  • Completed timely changes and updates to schedules in central scheduling system.
  • Communicate with clients/patients to inform them of appointments, schedule changes and insurance and financial status of accounts
  • Provided reminder calls to clients prior to scheduled visits.
  • Copied and faxed important information for patient and client records.
  • Set and confirm clients appointment times
  • Resolved customer complaints or answered customers' questions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Computed balances, totals or upcoming or pending balance's on clients accountants .
Production Labeler, 06/2019 to 03/2020
Doskocil Manufacturing CompanyCity, STATE,
  • Quality control checking outbound loads for accuracy.
  • Destination/packing slips /pallet count control.

  • Attached labels to packaged items or stenciled information on containers.
  • Removed damaged or inferior materials to prepare products for packaging.
  • Wrapped protective material around each product and packed items into cartons.
  • Met or exceeded target for on-time customer shipments.
Customer Service Associate, 01/2016 to 11/2019
Chic-Fil-ACity, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Improved customer service wait times to mitigate complaints.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
: , Expected in
Tarrant County College - Arlington, TX,
GPA:
  • Entered College in 2016 COmpleted one year of basics in Mathematics, History , and fine Arts
  • I plan to continue to go back this summer to continue my education / degree for Education Administration .

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Resume Overview

School Attended

  • Tarrant County College

Job Titles Held:

  • Suite Club Team Member
  • Scheduling Coordinator
  • Production Labeler
  • Customer Service Associate

Degrees

  • Some College (No Degree)

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