Highly reliable, organized individual with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Motivated individual that is dedicated to excellence and professional work ethic.
Strong communication skills.
Ability to type 60+WPM.
Excellent computer skills.
Ability to listen and convey details.
Proven aptitude in problem solving.
Multitasking and prioritizing.
13 years in customer service.
09/2013 to Current
Suite AttendantRaymond James Stadium/Aramark － Tampa, FL
Responsible for the entire set up and break down of assigned luxury suites.
Deliver exceptionally friendly service.
Ability to solve and handle any suite owners requests.
Track inventory of all liquor and beer.
08/2011 to Current
Head Server/Floor SupervisorCrabby Bills － St. Pete Beach, FL
Recommend specialty dishes, and ensuring guests have an unforgettable dining experience.
Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
Examine dishes to ensure that they contain required items.
Prepare checks, present them to guests, and accept payment for services.
Train all new hires on Point-Of-Sale computer systems to ensure proficiency and accuracy of order inputs.
Rigorously train new staff on menu, wine, and liquor knowledge.
Also instruct new servers on running end of day sales reports and closing duties.
Lead server out of a staff of 35 servers.
Led closing duties on a nightly basis to ensure a proper close.
Put in managerial positions when the MOD needs assistance.
05/2008 to 09/2010
ServerBubba Gump Shrimp CO. － Madeira Beach, FL
Delivered exceptional, friendly, and fast service.
Provided recommendations of daily specials and menu items.
Ensured items went to guests correctly in order to exceed the guests' expectations.
Partnered with all team members to deliver an exceptional dining experience to each and every guest that walked into the establishment.
Responsible for handling cash from each individual at closing.
In charge of inspecting restaurant at the end of the night to ensure a proper close was completed.
Education and Training
High School DiplomaTerry Sanford High － Fayetteville, NC, USA